Samsung NE63T8111SS/AA User Manual - Page 48

Troubleshooting, English, Problem, Possible cause, Solution

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Troubleshooting Troubleshooting Samsung works hard to ensure that you don't have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the tables below. If you're still having trouble after trying the suggested solution, call Samsung at 1-800-SAMSUNG (1-800-726-7864). Installation Problem The range is not level. The appliance must be accessed for servicing and cannot be moved easily. Possible cause Solution The appliance has been installed improperly. • Place the oven rack in the center of the oven. Place a level on the oven rack. Adjust the leveling legs at the base of the range until the oven rack is level. • Insure the floor is level and strong and stable enough to adequately support the range. The floor is sagging or sloping. Contact a carpenter to correct the situation. The kitchen cabinets are not properly aligned and make the range appear to be not level. Insure the cabinets are square and provide sufficient room for installation. The kitchen cabinets are not Contact a builder or square and too close to the installer to make the appliance. appliance accessible. Carpet is interfering with movement of the range. Provide sufficient space so the range can be lifted over the carpet. CONTROL DISPLAY Problem The display goes blank. The display flashes. Possible cause A fuse in your home may be blown or the circuit breaker tripped. There was a power failure. Solution Replace the fuse or reset the circuit breaker. Reset the clock. COOKTOP Problem The surface units will not maintain a rolling boil or will not cook fast enough. The surface units will not turn on. Possible cause Solution You may be using inappropriate cookware. Use pans that are flat and match the diameter of the surface unit selected. In some areas, the power (voltage) may be low. Cover the pan with a lid until the desired heat is obtained. A fuse in your home may be blown or a circuit breaker may have tripped. Replace the fuse or reset the circuit breaker. The cooktop controls are set Check if the correct control improperly. is set for the surface unit you are using. Troubleshooting 48 English NE63T811_AA_DG68-01212A-00_EN.indd 48 2020-03-24 7:09:54

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48 English
Troubleshooting
CONTROL DISPLAY
Problem
Possible cause
Solution
The display goes
blank.
A fuse in your home may
be blown or the circuit
breaker tripped.
Replace the fuse or reset
the circuit breaker.
The display flashes.
There was a power failure.
Reset the clock.
COOKTOP
Problem
Possible cause
Solution
The surface units
will not maintain
a rolling boil or
will not cook fast
enough.
You may be using
inappropriate cookware.
Use pans that are flat and
match the diameter of the
surface unit selected.
In some areas, the power
(voltage) may be low.
Cover the pan with a lid
until the desired heat is
obtained.
The surface units
will not turn on.
A fuse in your home may
be blown or a circuit
breaker may have tripped.
Replace the fuse or reset
the circuit breaker.
The cooktop controls are set
improperly.
Check if the correct control
is set for the surface unit
you are using.
Troubleshooting
Troubleshooting
Samsung works hard to ensure that you don’t have problems with your new
electric range. If you run into unexpected trouble, look first for a solution in the
tables below. If you’re still having trouble after trying the suggested solution, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Installation
Problem
Possible cause
Solution
The range is not
level.
The appliance has been
installed improperly.
•
Place the oven rack
in the center of the
oven. Place a level on
the oven rack. Adjust
the leveling legs at the
base of the range until
the oven rack is level.
•
Insure the floor is level
and strong and stable
enough to adequately
support the range.
The floor is sagging or
sloping.
Contact a carpenter to
correct the situation.
The kitchen cabinets are not
properly aligned and make
the range appear to be not
level.
Insure the cabinets are
square and provide
sufficient room for
installation.
The appliance
must be accessed
for servicing and
cannot be moved
easily.
The kitchen cabinets are not
square and too close to the
appliance.
Contact a builder or
installer to make the
appliance accessible.
Carpet is interfering with
movement of the range.
Provide sufficient space so
the range can be lifted over
the carpet.
NE63T811_AA_DG68-01212A-00_EN.indd
48
2020-03-24
°° 7:09:54