Samsung NE63T8111SS/AA User Manual - Page 49
English 49, Problem, Possible cause, Solution, sand present between
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Problem Possible cause Areas of Food spillover was not discoloration on the cleaned. cooktop. The surface is hot and the model features a lightcolored cooktop. The surface unit frequently cycles on and off. The element will cycle on and off to maintain the power setting. Solution Refer to the section on the care and cleaning of the glass cooktop on page 43. This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools. This is normal operation, and not a system failure. Use the range as usual. The surface unit stops glowing when changed to a lower setting. This is normal. The unit is still on and hot. Problem Scratches or abrasions on the cooktop surface. Brown streaks or specks. Possible cause Solution The cooktop is being cleaned improperly. Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. Use ceramic glass top cleaning cream. Do not use chemical or corrosive agents. These agents may damage the surface of the product. Cookware with rough bottoms was used on the cooktop or there were coarse particles (e.g., salt or sand) present between the cookware and the surface of the cooktop. To avoid scratches, follow the recommended cleaning procedures. Make sure cookware bottoms are clean before use, and use cookware with smooth bottoms. Cookware has been slid across the cooktop surface. Boilovers have been cooked • onto the surface. • Wait until the surface cools down. Then, use a single-edge razor-blade scraper at approximately a 45° angle against the glass surface to remove the soil. See the section on the care and cleaning of the glass cooktop on page 43. Troubleshooting NE63T811_AA_DG68-01212A-00_EN.indd 49 English 49 2020-03-24 7:09:54