Samsung NQ70T5511DG/AA User Manual - Page 50
If the Auto Cook function, The thaw function
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Troubleshooting Symptom The power turns off during operation. There is a popping sound during operation, and the oven doesn't work. The oven exterior is too hot during operation. The door cannot be opened properly. Cause The oven has been cooking for an extended period of time. The cooling fan is not working. Trying to operate the oven without food inside. There is not sufficient ventilation space for the oven. Several power plugs are being used in the same socket. Cooking sealed food or using a container with a lid may cause popping sounds. There is not sufficient ventilation space for the oven. Objects are on top of the oven. Food residue is stuck between the door and oven interior. Action After cooking for an extended period of time, let the oven cool. Listen for the sound of the cooling fan. Put food in the oven. There are intake/exhaust outlets on the front and rear of the oven for ventilation. Keep the gaps specified in the product installation guide. Designate only one socket to be used for the oven. Do not use sealed containers as they may burst during cooking due to expansion of the contents. There are intake/exhaust outlets on the front and rear of the oven for ventilation. Keep the gaps specified in the product installation guide. Remove all objects on the top of the oven. Clean the oven and then open the door. Symptom Cause Action Heating including the Warm function does not work properly. The oven may not work, too much food is being cooked, or improper cookware is being used. Put one cup of water in a microwave-safe container and run the microwave for 1-2 minutes to check whether the water is heated. Reduce the amount of food and start the function again. Use a cooking container with a flat bottom. The thaw function does not work. Too much food is being cooked. Reduce the amount of food and start the function again. The interior light is dim or does not turn on. The door has been left open for a long time. The interior light may automatically turn off when the Eco function operates. Close and reopen the door or press the Cancel button. The interior light is covered by foreign matter. Clean the inside of the oven and check again. A beeping sound occurs during cooking. If the Auto Cook function is being used, this beeping sound means it's time to turn over the food during thawing. After turning over the food, press the Start button again to restart operation. The oven is not level. The oven is installed on an uneven surface. Make sure the oven is installed on flat, stable surface. There are sparks during cooking. Metal containers are used during the oven/thawing functions. Do not use metal containers. Troubleshooting 50 English NQ70R5510DG_AA_DG68-01148A-02_EN.indd 50 11/11/2019 5:51:14 PM