Samsung NQ70T5511DG/AA User Manual - Page 53

English 53, Symptom, Possible cause, Solution, See the Broiling

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Symptom Food does not broil properly. The oven temperature is too hot or too cold. There is water dripping. There is steam coming through the crack between the oven body and the door. Water is remaining in the oven. Possible cause Solution The serving size may not be appropriate. Refer to the Broiling recommendation guide for serving sizes on page 36, and then try again. The rack has not been properly positioned. See the Broiling recommendation guide on page 36. The cookware is not suited for Use suitable cookware. broiling. In some areas, the power (voltage) may be low. • Preheat the broil element for 10 minutes. • See the Broiling recommendation guide on page 36. The oven temperature needs to be adjusted. See the section on adjusting the temperature on page 38. You may see water or steam in some cases depending on the food you are cooking. This is not a product malfunction. Let the oven cool and then wipe with a dry dish towel. Symptom Possible cause The oven will not self-clean. The oven temperature is too high to start a self-clean operation. The oven controls have been set incorrectly. A self-cleaning cycle cannot be started if the oven lockout feature has been activated. Excessive smoking during a self-cleaning cycle. There is excessive soiling in the oven. The oven door will not open after a selfcleaning cycle. The oven is too hot. The oven is not clean after a self-cleaning cycle. The oven controls were not set correctly. The oven was heavily soiled. Solution Allow the oven to cool and then reset the controls. See the section on Selfcleaning on page 42. Deactivate the oven lockout (see page 23). Touch OVEN OFF. Open the windows to rid the room of smoke. Wait until the selfcleaning cycle is cancelled. Wipe up the excessive soil and then start the selfcleaning cycle again. Allow the oven to cool. See the section on Selfcleaning on page 42. Wipe up heavy spillovers before starting the selfcleaning cycle. Heavily soiled ovens may need to be selfcleaned again or for a longer period of time. Troubleshooting NQ70R5510DG_AA_DG68-01148A-02_EN.indd 53 English 53 11/11/2019 5:51:14 PM

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English 53
Troubleshooting
Symptom
Possible cause
Solution
Food does not
broil properly.
The serving size may not be
appropriate.
Refer to the Broiling
recommendation guide for
serving sizes on page
36
, and
then try again.
The rack has not been
properly positioned.
See the Broiling
recommendation guide on
page
36
.
The cookware is not suited for
broiling.
Use suitable cookware.
In some areas, the power
(voltage) may be low.
•
Preheat the broil element
for 10 minutes.
•
See the Broiling
recommendation guide
on page
36
.
The oven
temperature is
too hot or too
cold.
The oven temperature needs
to be adjusted.
See the section on adjusting
the temperature on page
38
.
There is water
dripping.
You may see water or steam
in some cases depending on
the food you are cooking. This
is not a product malfunction.
Let the oven cool and then
wipe with a dry dish towel.
There is
steam coming
through the
crack between
the oven body
and the door.
Water is
remaining in
the oven.
Symptom
Possible cause
Solution
The oven will
not self-clean.
The oven temperature is
too high to start a self-clean
operation.
Allow the oven to cool and
then reset the controls.
The oven controls have been
set incorrectly.
See the section on Self-
cleaning on page
42
.
A self-cleaning cycle cannot
be started if the oven lockout
feature has been activated.
Deactivate the oven lockout
(see page
23
).
Excessive
smoking during
a self-cleaning
cycle.
There is excessive soiling in
the oven.
Touch
OVEN OFF
. Open the
windows to rid the room of
smoke. Wait until the self-
cleaning cycle is cancelled.
Wipe up the excessive soil
and then start the self-
cleaning cycle again.
The oven door
will not open
after a self-
cleaning cycle.
The oven is too hot.
Allow the oven to cool.
The oven is not
clean after a
self-cleaning
cycle.
The oven controls were not
set correctly.
See the section on Self-
cleaning on page
42
.
The oven was heavily soiled.
Wipe up heavy spillovers
before starting the self-
cleaning cycle. Heavily soiled
ovens may need to be self-
cleaned again or for a longer
period of time.
NQ70R5510DG_AA_DG68-01148A-02_EN.indd
53
11/11/2019
5:51:14 PM