Samsung NQ70T5511DG/AA User Manual - Page 54

Information codes, English, Symptom, Possible cause, Solution, Displayed

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Troubleshooting Symptom A burning or oily odor is coming from the vent. Strong odor. The oven racks are difficult to slide. The oven door is locked. Possible cause This is normal for a new oven and will disappear in time. An odor coming from the insulation around the inside of the oven is normal for the first few times the oven is used. The shiny, silver-colored racks were cleaned in a selfcleaning cycle. The circuit breaker has been tripped or there was a power failure while the oven door was locked. Solution • To speed the process, set a self-cleaning cycle for a minimum of 3 hours. • See the section on Selfcleaning on page 42. Operate the oven empty on the bake setting at 400 °F for 1 hour. Apply a small amount of vegetable oil to a paper towel, and then wipe the edges of the oven racks with the paper towel. Activate Control Lockout, and then unlock the control. See the Control Lockout section on page 23. Information codes Displayed Code C-d0 C-d1 C-F0 C-F2 C-10 C-20 Possible cause Solution This code occurs if the control key is short for 1 minute. Clean the buttons and make sure there is no water on/ around them. Turn off the oven and try again. If the problem continues, contact a local Samsung service center. This code occurs if the door lock is mispositioned. This code occurs if communication between the Main and Sub PBA is interrupted. This code occurs if communication between the Main and Touch is interrupted. The cooking sensor is open when the microwave is operating. The cooking sensor is short when the microwave is operating. Touch OVEN OFF, and then restart the oven. If the problem persists, disconnect all power to the oven for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. The oven sensor is open when the oven is operating. The oven sensor is short when the oven is operating. Troubleshooting 54 English NQ70R5510DG_AA_DG68-01148A-02_EN.indd 54 11/11/2019 5:51:14 PM

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54 English
Troubleshooting
Troubleshooting
Symptom
Possible cause
Solution
A burning or
oily odor is
coming from
the vent.
This is normal for a new oven
and will disappear in time.
•
To speed the process, set
a self-cleaning cycle for a
minimum of 3 hours.
•
See the section on Self-
cleaning on page
42
.
Strong odor.
An odor coming from the
insulation around the inside
of the oven is normal for the
first few times the oven is
used.
Operate the oven empty on
the bake setting at 400 °F for
1 hour.
The oven racks
are difficult to
slide.
The shiny, silver-colored
racks were cleaned in a self-
cleaning cycle.
Apply a small amount of
vegetable oil to a paper towel,
and then wipe the edges of
the oven racks with the paper
towel.
The oven door
is locked.
The circuit breaker has been
tripped or there was a power
failure while the oven door
was locked.
Activate Control Lockout, and
then unlock the control. See
the Control Lockout section on
page
23
.
Information codes
Displayed
Code
Possible cause
Solution
C-d0
This code occurs if the control key is
short for 1 minute.
Clean the buttons and make
sure there is no water on/
around them. Turn off the
oven and try again. If the
problem continues, contact
a local Samsung service
center.
C-d1
This code occurs if the door lock is
mispositioned.
Touch
OVEN OFF
, and then
restart the oven. If the
problem persists, disconnect
all power to the oven for at
least 30 seconds and then
reconnect the power. If this
does not solve the problem,
call for service.
C-F0
This code occurs if communication
between the Main and Sub PBA is
interrupted.
C-F2
This code occurs if communication
between the Main and Touch is
interrupted.
C-10
The cooking sensor is open when
the microwave is operating.
The cooking sensor is short when
the microwave is operating.
C-20
The oven sensor is open when the
oven is operating.
The oven sensor is short when the
oven is operating.
NQ70R5510DG_AA_DG68-01148A-02_EN.indd
54
11/11/2019
5:51:14 PM