Samsung NQ70T5511DG/AA User Manual - Page 51

but the cooling fan is, still running.

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Symptom When power is connected, the oven immediately starts to work. There is electricity coming from the oven. 1. Water drips. 2. Steam is emitted through a door crack. 3. Water remains in the oven. The brightness inside the oven varies. Cooking is finished, but the cooling fan is still running. Cause The door is not properly closed. The power or power socket is not properly grounded. There may be water or steam in some cases depending on the food. This is not an oven malfunction. Brightness changes depending on power output changes according to function. To ventilate the oven, the cooling fan continues to run for about 3 minutes after cooking is complete. Action Close the door and check again. Make sure the power and power socket are properly grounded. Let the oven cool and then wipe with a dry dish towel. Power output changes during cooking are not malfunctions. This is not an oven malfunction. This is not an oven malfunction. Symptom Turntable While turning, the turntable comes out of place or stops turning. The turn table drags while turning. The turn table rattles while turning and is noisy. Broiling Smoke comes out during operation. Cause There is no roller ring, or the roller ring is not properly in place. The roller ring is not properly in place, there is too much food, or the container is too large and touches the inside of the microwave. Food residue is stuck to the bottom of the oven. During initial operation, smoke may come from the heating elements when you first use the oven. Food is on the heating elements. Food is too close to the grill. Food is not properly prepared and/or arranged. Action Install the roller ring and then try again. Adjust the amount of food and do not use containers that are too large. Remove any food residue stuck to the bottom of the oven. This is not a malfunction, and if you run the oven 2-3 times, it should stop. Let the oven cool and then remove the food from the heating elements. Put the food a suitable distance away while cooking. Make sure food is properly prepared and arranged. Troubleshooting NQ70R5510DG_AA_DG68-01148A-02_EN.indd 51 English 51 11/11/2019 5:51:14 PM

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English 51
Troubleshooting
Symptom
Cause
Action
When power is
connected, the oven
immediately starts to
work.
The door is not properly
closed.
Close the door and check
again.
There is electricity
coming from the
oven.
The power or power
socket is not properly
grounded.
Make sure the power and
power socket are properly
grounded.
1.
Water drips.
2.
Steam is emitted
through a door
crack.
3.
Water remains
in the oven.
There may be water or
steam in some cases
depending on the food.
This is not an oven
malfunction.
Let the oven cool and then
wipe with a dry dish towel.
The brightness inside
the oven varies.
Brightness changes
depending on power
output changes according
to function.
Power output changes during
cooking are not malfunctions.
This is not an oven
malfunction.
Cooking is finished,
but the cooling fan is
still running.
To ventilate the oven, the
cooling fan continues to
run for about 3 minutes
after cooking is complete.
This is not an oven
malfunction.
Symptom
Cause
Action
Turntable
While turning, the
turntable comes out
of place or stops
turning.
There is no roller ring,
or the roller ring is not
properly in place.
Install the roller ring and then
try again.
The turn table drags
while turning.
The roller ring is not
properly in place, there
is too much food, or the
container is too large and
touches the inside of the
microwave.
Adjust the amount of food and
do not use containers that are
too large.
The turn table rattles
while turning and is
noisy.
Food residue is stuck to
the bottom of the oven.
Remove any food residue stuck
to the bottom of the oven.
Broiling
Smoke comes out
during operation.
During initial operation,
smoke may come from
the heating elements
when you first use the
oven.
This is not a malfunction, and if
you run the oven 2-3 times, it
should stop.
Food is on the heating
elements.
Let the oven cool and then
remove the food from the
heating elements.
Food is too close to the
grill.
Put the food a suitable distance
away while cooking.
Food is not properly
prepared and/or
arranged.
Make sure food is properly
prepared and arranged.
NQ70R5510DG_AA_DG68-01148A-02_EN.indd
51
11/11/2019
5:51:14 PM