Samsung NX3000 User Manual (English) - Page 171

Start, All Programs, Samsung, i-Launcher, Samsung i-Launcher, All apps, Applications, Shutter

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Appendix > Before contacting a service center Situation Your computer does not recognize your camera Your computer disconnects the camera while transferring files i-Launcher is not functioning properly Suggested remedies • Ensure that the USB cable is connected correctly. • Ensure that the camera is switched on. • Ensure that you are using a supported operating system. The file transfer may be interrupted by static electricity. Disconnect the USB cable and connect it again. • End i-Launcher and restart the program. • Depending on your computer's specifications and environment, the program may not launch automatically. In this case, click Start ĺ All Programs ĺ Samsung ĺ i-Launcher ĺ Samsung i-Launcher on your Windows computer. (For Windows 8, open Start screen, and then select All apps ĺ Samsung i-Launcher.) Or, click Applications ĺ Samsung ĺ i-Launcher on your Mac OS computer. Situation Auto Focus does not work AEL feature does not work Lens does not work External flash does not work The date & time settings screen appears when you power on the camera Suggested remedies • Subject is not in focus. When the subject is outside the AF area, shoot by moving the subject inside the AF area and half-pressing [Shutter]. • Subject is too close. Step back from the subject and shoot. • The focus mode is set to MF. Switch the mode to AF. AEL feature does not work in t, M, s, and R modes. Select another mode to use this feature. • Ensure that the lens is properly mounted. • Remove the lens from the camera and remount it. Ensure that the external flash is properly mounted on the external flash port. • Set the date and time again. • This screen appears when the camera's internal power source is completely discharged. Insert a fully charged battery and wait at least 72 hours in power off status for the internal power source to be recharged. 170

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170
Appendix >
Before contacting a service center
Situation
Suggested remedies
Your computer does
not recognize your
camera
•
Ensure that the USB cable is connected
correctly.
•
Ensure that the camera is switched on.
•
Ensure that you are using a supported
operating system.
Your computer
disconnects the
camera while
transferring files
The file transfer may be interrupted by static
electricity. Disconnect the USB cable and connect
it again.
i-Launcher is not
functioning properly
•
End i-Launcher and restart the program.
•
Depending on your computer's specifications
and environment, the program may not
launch automatically. In this case, click
Start
All Programs
Samsung
i-Launcher
Samsung i-Launcher
on your
Windows computer. (For Windows 8, open
Start screen, and then select
All apps
Samsung i-Launcher
.) Or, click
Applications
Samsung
i-Launcher
on your Mac OS
computer.
Situation
Suggested remedies
Auto Focus does not
work
•
Subject is not in focus. When the subject is
outside the AF area, shoot by moving the
subject inside the AF area and half-pressing
[
Shutter
].
•
Subject is too close. Step back from the subject
and shoot.
•
The focus mode is set to MF. Switch the mode
to AF.
AEL feature does not
work
AEL feature does not work in
t
,
M
,
s
,
and
R
modes. Select another mode to use this
feature.
Lens does not work
•
Ensure that the lens is properly mounted.
•
Remove the lens from the camera and
remount it.
External flash does not
work
Ensure that the external flash is properly mounted
on the external flash port.
The date & time
settings screen
appears when you
power on the camera
•
Set the date and time again.
•
This screen appears when the camera’s internal
power source is completely discharged. Insert
a fully charged battery and wait at least 72
hours in power off status for the internal power
source to be recharged.