Samsung SP-LSP3BLAXZA User Manual - Page 3
Troubleshooting, External Device Connectivity Issues
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Troubleshooting Picture Issues 97 The screen is flashing or has become dark 97 The picture is not bright, or the picture colors do not look clear 98 The picture colors are black and white or do not look the way they should look 98 The Projector automatically turns off by itself 98 Unable to power on 99 Displayed video looks blurry 99 The picture is distorted 99 There is a dotted line on the edge of the screen 99 The picture won't display in full screen 100 The Caption function in the Projector menu is deactivated 100 Captions appear on the Projector screen Sound and Noise Issues 101 How can I connect an audio device to the Projector? 101 There is no sound or the sound is too low at maximum volume. 101 The picture is good but there is no sound. 101 HDMI (eARC) is connected, and there is no sound. 102 The speakers are making an odd sound. 102 The sound is interrupted. 102 Whenever a function is used on the Projector or the channel is changed, the Projector voices the activity. The Projector explains in voice-over the video scenes displayed on the screen. 102 The Projector audio is not being played through the Sound bar or A/V receiver. 103 The sound is not heard clearly. 103 The volume of the external device cannot be adjusted. 103 I want to turn the Projector and audio device off and on at the same time. External Device Connectivity Issues 104 The "Mode Not Supported" message appears. 104 The video is OK but there is no audio. 104 I want to connect to a PC and mobile device via screen mirroring. 105 No screen appears when connecting the Projector to an external device. 105 I want to connect to a Bluetooth speaker. 105 The PC screen does not appear or it flickers. Network Issues 106 Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network. 106 Connected to a local network, but not to the Internet. Anynet+ (HDMI-CEC) Issues 107 What is Anynet+? 107 Anynet+ does not work. The connected device is not displayed. 107 I want to start Anynet+. I also want the connected devices to turn on when the Projector is turned on. 108 I want to exit Anynet+. It is inconvenient to turn on other devices because the Projector also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together. 108 The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen. 108 The Anynet+ device won't play. Remote Control Issues 109 The remote control does not work. Apps 109 I launched an app, but it's in a different language. How can I change the language? 109 The app does not work properly. Its image quality is poor. 109 The Smart Hub Home Screen keeps appearing whenever you turn on the Projector. Voice Assistant Issues 110 The voice commands do not work well. 110 Bixby/Alexa answers although I did not call it. 110 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer. 111 Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed. 111 During voice recognition, the heavy load message appears and the function does not work.