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Samsung SP-LSP3BLAXZA User Manual - Page 97

Troubleshooting, Picture Issues, The screen is flashing or has become dark, The picture is not bright

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Troubleshooting The following are troubleshooting solutions for each problem. Picture Issues When the Projector has trouble with the picture, these steps may help resolve the problem. The screen is flashing or has become dark If your Projector is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Contrast Enhancer. • Menu Settings All Settings Picture Expert Settings Contrast Enhancer Try Now Run Picture Test. When the tested image quality is normal, check the signal of the connected device. • Menu Settings Support Device Care Self Diagnosis Picture Test Try Now The picture is not bright, or the picture colors do not look clear If the screen appears too dim, try changing the settings under Reset Picture. • Menu Settings All Settings Picture Expert Settings Reset Picture Try Now Go to Picture and adjust the Picture Mode, Contrast, Brightness, and Sharpness settings. • Menu Settings All Settings Picture Picture Mode Try Now • Menu Settings All Settings Picture Expert Settings Contrast Try Now • Menu Settings All Settings Picture Expert Settings Brightness Try Now • Menu Settings All Settings Picture Expert Settings Sharpness Try Now • Menu Settings All Settings Picture Expert Settings Color Try Now • Menu Settings All Settings Picture Expert Settings Tint (G/R) Try Now - 97 -

Section	Page
Contents	2
Guide	5
Projector Screen Adjustment	5
Guide to screen adjustment	5
Connections	7
Connection Guide	7
Connecting to the network	8
Establishing a wireless network connection	8
Checking the network connection status	9
Resetting Your Network	9
Turning on the Projector with a mobile device	10
Connecting an IP control device to the Projector	10
Allowing to connect a wireless network	10
Changing the name of the Projector	10
Displaying your mobile device screen on the Projector	11
Using the Tap View	12
Enabling the Tap View	12
Connection Cables for External Devices	13
Switching between external devices connected to the Projector	14
Editing the name and icon of an external device	14
Using additional functions	15
Connection Notes	16
Connection notes for HDMI	16
Connection notes for computers	17
Connection notes for mobile devices	17
Remote Control and Peripherals	18
About the Samsung Smart Remote	18
Connecting the Samsung Smart Remote to the Projector	20
Learn how to use Samsung Smart Remote	20
Using Anynet+ (HDMI-CEC)	21
Connecting an external device through Anynet+ and using their menus	21
Read before connecting an Anynet+ (HDMI-CEC) device	21
Controlling the Projector with a Keyboard, Mouse, or Gamepad	22
Connecting a Bluetooth keyboard, mouse, or gamepad	22
Using the keyboard and mouse	23
Setting up the input devices	24
Entering Text using the On-Screen Virtual Keyboard	24
Entering Text using the remote control's microphone and the on-screen virtual keyboard	25
Smart Features	26
Using Smart Hub	26
Displaying the Home Screen	27
Launching Smart Hub automatically	29
Launching the last used app automatically	29
Testing Smart Hub connections	29
Resetting Smart Hub	29
Using Ambient Mode	30
Entering the Projector viewing screen from Ambient Mode	31
About the Media Home Screen	32
About the Menu Home Screen	34
Using a Samsung account	38
Signing in to a Samsung account	38
Creating a new account	38
Managing your Samsung account	38
Using PC on Screen	40
Using Screen Sharing (Windows PC) / AirPlay (Mac)	40
Using Easy Connection to Screen	40
Connecting a Remote PC	41
Playing Multimedia Content on a Remote PC	43
Using Samsung DeX	44
Using Microsoft 365	44
Adding the Web Service	44
Using Web Service	45
Using TV Access	46
Connecting to a TV	46
Controlling the connected TV from the Projector	46
Using the Apps Service	47
Installing an app	48
Launching an app	48
Managing installed apps	49
Using the e-Manual	51
Launching the e-Manual	51
Using the buttons in the e-Manual	51
Using the Internet	53
Using SmartThings	54
Registering a device	54
SmartThings screen layout	55
Available devices	56
Using Bixby	57
Starting Bixby with voice	57
Starting Bixby using buttons on the Samsung Smart Remote	58
Learning about the Explore Bixby Screen	59
Read Before Using Bixby	61
Provisions for using Bixby	61
Projector Viewing	62
Projector-Viewing Support Functions	62
Using Program Rating Lock	62
Watching blocked / restricted programs	62
Configuring advanced broadcasting audio settings	62
Picture and Sound	63
Setting the Viewing Environment for Projector	63
Guide to screen adjustment	63
Adjusting the Picture Quality	64
Choosing a picture mode	64
Configuring advanced picture settings	65
Changing the Picture Size and Position	67
Changing the picture size settings	67
Setting the Viewing Environment for External Devices	68
Playing games on an optimized screen	68
Using Cable Box IP Remote	68
Using HDMI Black Level	68
Configuring a Sound Mode and Expert Settings	69
Choosing a sound mode	69
Configuring advanced sound settings	69
Using the Sound Support Functions	71
Selecting speakers	71
Listening to the Projector through Bluetooth devices	71
Listening to the Projector through a Samsung audio device that supports the Wi-Fi function	72
System and Support	73
Using the Time Functions and the Timers	73
Setting the clock automatically	73
Adjusting the clock	73
Changing the current time	73
Setting the clock manually	74
Using the sleep timer	74
Turning off the Projector using the off timer	74
Using the Power and Energy Saving Functions	75
Reducing the energy consumption of the Projector	75
Updating the Projector's Software	76
Updating through the network	76
Updating the Projector automatically	76
Using the Parental Settings function	77
Audio and Video Functions for the Visually or Hearing Impaired	78
Running the accessibility functions	78
Running Accessibility Shortcuts	78
Enabling voice guides for the visually impaired	78
Changing the volume, speed, pitch, and the Projector background volume of the Voice Guide	78
The Projector screen is turned off but audio continues	79
White text on black background (high contrast)	79
Setting the screen to black and white	79
Inverting the screen color	79
Enlarging the font (for the visually impaired)	80
Learning about the remote control (for the visually impaired)	80
Learning about the Projector menu	80
Showing captions	81
Selecting the caption language	81
Setting the digital caption related options	81
Listening to the Projector through Bluetooth devices (for the hearing impaired)	82
Enlarging the sign language screen for the hearing impaired	82
Configuring the repeat settings for remote control buttons	82
Using Voice Assistants on the Projector	83
Select the Voice Assistant	83
Using Other Functions	84
Changing the menu language	84
Setting up a password	84
Selecting Usage or Retail Mode	84
Managing External Devices	85
Using AirPlay	85
Restoring the Projector to the factory settings	85
Precautions and Notes	86
Read Before Using Apps	86
Read Before Using the Internet Function	87
Read before setting up a wireless network connection	88
Precautions for wireless network	88
Wireless security protocols	88
Read After Installing the Projector	89
Picture sizes and input signals	89
Read Before Connecting a Computer (Supported Resolutions)	89
IBM	89
MAC	89
VESA DMT	90
Supported Resolutions for Video Signals	91
CTA-861	91
Read Before Using Bluetooth Devices	92
Restrictions on using Bluetooth	92
Blocking programs based on their TV Rating	93
Blocking movies based on their Motion Picture Association of America (MPAA) rating	94
Blocking programs based on their Canadian English Rating	94
Blocking programs based on their Canadian French Rating	95
Licenses	96
Troubleshooting	97
Picture Issues	97
The screen is flashing or has become dark	97
The picture is not bright, or the picture colors do not look clear	97
The picture colors are black and white or do not look the way they should look	98
The Projector automatically turns off by itself	98
Unable to power on	98
Displayed video looks blurry	99
The picture is distorted	99
There is a dotted line on the edge of the screen	99
The picture won’t display in full screen	99
The Caption function in the Projector menu is deactivated	100
Captions appear on the Projector screen	100
Sound and Noise Issues	101
How can I connect an audio device to the Projector?	101
There is no sound or the sound is too low at maximum volume.	101
The picture is good but there is no sound.	101
HDMI (eARC) is connected, and there is no sound.	101
The speakers are making an odd sound.	102
The sound is interrupted.	102
Whenever a function is used on the Projector or the channel is changed, the Projector voices the activity. The Projector explains in voice-over the video scenes displayed on the screen.	102
The Projector audio is not being played through the Sound bar or A/V receiver.	102
The sound is not heard clearly.	103
The volume of the external device cannot be adjusted.	103
I want to turn the Projector and audio device off and on at the same time.	103
External Device Connectivity Issues	104
The \	104
The video is OK but there is no audio.	104
I want to connect to a PC and mobile device via screen mirroring.	104
No screen appears when connecting the Projector to an external device.	105
I want to connect to a Bluetooth speaker.	105
The PC screen does not appear or it flickers.	105
Network Issues	106
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.	106
Connected to a local network, but not to the Internet.	106
Anynet+ (HDMI-CEC) Issues	107
What is Anynet+?	107
Anynet+ does not work. The connected device is not displayed.	107
I want to start Anynet+. I also want the connected devices to turn on when the Projector is turned on.	107
I want to exit Anynet+. It is inconvenient to turn on other devices because the Projector also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.	108
The message \	108
The Anynet+ device won't play.	108
Remote Control Issues	109
The remote control does not work.	109
Apps	109
I launched an app, but it's in a different language. How can I change the language?	109
The app does not work properly. Its image quality is poor.	109
The Smart Hub Home Screen keeps appearing whenever you turn on the Projector.	109
Voice Assistant Issues	110
The voice commands do not work well.	110
Bixby/Alexa answers although I did not call it.	110
I spoke \	110
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.	111
During voice recognition, the heavy load message appears and the function does not work.	111
I want to see weather information of the desired area.	111
Other issues	112
The Projector is hot.	112
The Projector smells like plastic.	112
The settings are lost after 5 minutes or every time the Projector is turned off.	112
The Projector is making a popping noise.	113
The Projector is making a humming noise.	113
The Projector narrates the screen events in voice-over.	113
Diagnosing Projector operational issues	114
Self Diagnosis	114
Reset Smart Hub	114
Reset picture	114
Reset sound	114
Getting Support	115
Getting support through Remote Management	115
Finding the contact information for service	115
Requesting service	115
Accessibility Guidance	116
Learn the Menu Screen	116
Using the Samsung Smart Remote	116
Orientation of the Samsung Smart Remote	116
Description of the Samsung Smart Remote	116
Using the Accessibility Menu	117
Running the Accessibility Shortcuts menu	117
Running the Accessibility menu functions using the General menu	117
Running the Accessibility menu functions using Bixby	118
Learning about the Accessibility menu functions	119
Using the Projector with Voice Guide on	121
Changing channel	121
Changing volume	121
Using program information	121
Using Smart Hub	122
Smart Hub	122
Using the Smart Hub Home Screen	122
Launching the e-Manual	124
Using Bixby	125

Match case Limit results 1 per page

Troubleshooting

The following are troubleshooting solutions for each problem.

Picture Issues

When the Projector has trouble with the picture, these steps may help resolve the problem.

The screen is ﬂashing or has become dark

If your Projector is ﬂickering or dimming sporadically, you may need to disable some of the energy efﬁciency

features.

Disable

Contrast Enhancer

•

Settings

All Settings

Picture

Expert Settings

Contrast Enhancer

Try Now

Run

Picture Test

. When the tested image quality is normal, check the signal of the connected device.

•

Settings

Support

Device Care

Self Diagnosis

Picture Test

Try Now

The picture is not bright, or the picture colors do not look clear

If the screen appears too dim, try changing the settings under

Reset Picture

•

Settings

All Settings

Picture

Expert Settings

Reset Picture

Try Now

Go to

Picture

and adjust the

Picture Mode

Contrast

Brightness

, and

Sharpness

settings.

•

Settings

All Settings

Picture

Picture Mode

Try Now

•

Settings

All Settings

Picture

Expert Settings

Contrast

Try Now

•

Settings

All Settings

Picture

Expert Settings

Brightness

Try Now

•

Settings

All Settings

Picture

Expert Settings

Sharpness

Try Now

•

Settings

All Settings

Picture

Expert Settings

Color

Try Now

•

Settings

All Settings

Picture

Expert Settings

Tint (G/R)

Try Now

- 97 -