Sharp AL 800 AL-800 AL-840 Operation Manual - Page 49

IMPORTANT SERVICE INFORMATION If a Problem Occurs Most operational questions can be answered by referring to the Operation Manual. Also, for your convenience, you will find answers to most frequently asked questions on our website at www.sharp-usa.com. You can also email your service questions to [email protected]. Should you require further assistance, call Sharp at 1-630-378-3590. A Customer Relations Specialist will assist you. Before your call, please be ready to provide the model number of your Product, Serial Number, Date of Purchase, description of the problem, and a valid Credit Card Number (should it be required). How Exchange is Obtained A replacement unit in exchange for your copier is provided directly by Sharp to any U.S. location. You will be required to provide consent for acceptance of an exchange unit and provide credit card authorization. At that time, Sharp will ship to you, at no cost, an exchange for your defective Product. The exchange unit we ship to you will be new or remanufactured. Upon your receipt of the exchange unit, packing and shipping instructions will be enclosed for you to return the defective unit. Upon Sharp's receipt of the defective unit, your credit card hold will be released. How Warranty Repair Service is Obtained If you prefer that we repair your unit instead of replacing it, our Customer Relations Specialists at 1-630-378-3590 will explain how to obtain warranty repair service. Please be sure to retain the original packaging materials in order to facilitate shipment. The shipment of the defective unit will be at your expense; please be sure it is insured and packaged securely. Upon repair of your unit, Sharp will promptly return it at no cost to you at any U.S. location. What You Must Do Your Product is designed to perform with a minimum amount of user maintenance. However, you are responsible for the required user maintenance described in the Operation Manual. This requires user maintenance including replacement of the TD cartridge and drum cartridge, cleaning of the unit and transfer charger, removal of dust and foreign matter, clearing of paper misfeeds, and proper routine and preventive maintenance. Service After Expiration of Warranty Coverage Should you require service repair after warranty coverage has expired, contact Sharp at 1-630-378-3590 for information. 48