Toshiba 65HM167 Service Manual - Page 19

Customer reports.. "Dead Set" Defined as no Power, no picture, and no sound using Remote Control and Power button. (No LED indication) Dead Set 2007 Toshiba DLP Television DLP-07-1 Be sure this criteria is met Via proper questioning! Unplug the set for 10-15 seconds and plug back in. Is the Yes Set plugged in? Is Anything else Plugged in Same outlet? If a power strip or surge Protector is being used, The customer should also use it for the following steps. Yes Does the Other Device Work? No No No Plug the set in and turn it on. Plug in a known good device and see if the To 3 outlet is active. Yes To 2 Yes Resolved Does it No Work now? If a surge protector or power strip is being used, go directly into wall outlet. Does The new device Work? No The customer needs to check the wall switches in the room. If none control the outlet, most likely he needs to call his electrician or check the electrical breakers. Is there Yes Another outlet You can try? No It appears you have a bad outlet or it is controlled by a switch. Yes If there is a problem with the outlet, the known good device will work in the new outlet. Figure 15 (1 of 3) 18 DLP-07-1 10 of 44