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If Something Goes Wrong, Problems that are easy to fix

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Chapter 9 If Something Goes Wrong Some problems you may encounter when using your notebook computer are relatively easy to identify and solve. Others may require help from your dealer or the manufacturer of a software program. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems that are easy to fix Your program stops responding. If you are working with a program that suddenly freezes all operations, chances are the program has stopped responding. You can exit the failed program without shutting down the operating system or closing other programs. To close a program that has stopped responding: 1 Press Ctrl, Alt, and Del simultaneously (once). The Windows Task Manager window appears. 195

Section	Page
Satellite Pro® 6100 Series	1
Contents	19
Introduction	28
This guide	29
Safety icons	29
Other icons used	30
Other documentation	31
Service options	32
Chapter 1 - Finding Your Way Around	33
Making sure you have everything	33
Front with the display panel closed	34
Back with rear panel closed	35
Back with rear panel open	36
Right side	37
Left side	37
Underside	39
Keyboard and display features	40
Front with the display panel open	40
Indicator panel lights	42
Keyboard indicator panel lights	43
Chapter 2 - Getting Started	45
Selecting a place to work	45
Creating a computer-friendly environment	45
Keeping yourself comfortable	46
Other precautions	50
Setting up your computer	50
Connecting to a power source	51
Adding memory	54
Installing a memory module	55
Removing a memory module	58
Turning on the computer	60
Opening the display panel	60
Turning on the power	60
Using the AccuPoint II® pointing device	61
Setting up your software	62
Registering your computer with Toshiba	63
Setting up other devices	63
Turning off the computer	64
Closing the display panel	64
Using external display devices	65
Connecting the display device	65
Directing the display output when you turn on the computer	67
Adjusting the quality of the external display	68
Video limitations	68
Using an external keyboard	69
Making your external keyboard emulate the Fn key	70
Using a mouse	70
Setting up a PS/2 mouse with the AccuPoint II	70
Connecting a local printer	71
Connecting an external diskette drive	72
Connecting external speakers or headphones	73
Connecting a microphone	74
Using an optional expansion device	74
Chapter 3 - Learning the Basics	75
Computing tips	75
Using the keyboard	77
Character keys	77
Making your keyboard emulate a full-size keyboard	77
Ctrl, Fn, and Alt keys	78
Function keys	78
Windows special keys	79
Overlay keys	79
Starting a program	81
Starting a program from the Start menu	81
Starting a program from Windows® Explorer	82
Starting a program from the Run dialog box	83
Saving your work	84
Printing your work	86
Using the DVD-ROM or Multifunction drive	87
Inserting compact discs	89
Removing compact discs	91
Caring for CDs, DVDs, or Multifunction Discs	91
Using PC Cards	92
Hot swapping	92
Using SD® (Secure Digital) cards	93
Using your computer at the office	94
Using a computer lock	94
Caring for your computer	95
Cleaning the computer	95
Moving the computer	96
Backing up your work	96
Restoring your work	97
Preparing for communications	97
Different ways to turn the computer on and off	98
Powering down the computer	98
Using Turn Off Computer	99
Using Hibernation	101
Using Standby	103
Toshiba’s online resources	106
Chapter 4 - Mobile Computing	107
Toshiba’s energy-saver design	107
Running the computer on battery power	108
Battery Notice	108
Safety Precautions	109
Maximizing battery life	110
Charging the batteries	111
Monitoring battery power	111
What to do when the battery alarm sounds	114
Changing batteries	115
Disposing of used batteries	117
Conserving power	117
Power usage modes in Windows XP Professional	118
Using a hot key to set the power usage mode	119
Additional options for power	120
Chapter 5 - Expansion Options	121
Devices for office computing	121
Connecting external (optional) devices	122
Using an external keyboard	122
Using a mouse	123
Connecting a serial mouse	123
Connecting a USB mouse	123
Connecting a PS/2 mouse	124
Using a printer	126
Connecting a parallel printer	126
Setting up your printer	127
Using the Wi-Fi™ Wireless LAN Mini PCI module	131
Accessing the Wi-Fi™ Mini PCI module	131
Using an optional expansion device	132
Chapter 6 - Enhancing Productivity	133
Exploring the desktop	133
Finding your way around the desktop	134
Exchanging data with another computer	137
Transferring files	137
Getting help transferring files	137
Setting up for communications	138
Connecting the modem to a telephone line	139
Connecting your computer to a network	140
An overview of using the Internet	143
The Internet	143
The World Wide Web	143
Internet Service Providers	144
Connecting to the Internet	144
Surfing the Internet	145
Internet features	145
Uploading and downloading files from the Internet	146
Exploring audio features	146
Playing an audio CD	146
Playing CDs using Auto-Run	148
Creating a CD	148
Recording sounds	148
Using external speakers or headphones	150
Using Slim SelectBay® modules	151
Removing a module from the Slim SelectBay®	152
Inserting a module into the Slim SelectBay®	153
Inserting and removing hard drives	153
Inserting and removing PC Cards	155
Inserting a PC Card	155
Removing a PC Card	157
Inserting and removing Bluetooth™ or Wi-Fi™ modules	158
Setting up a PC Card for your computer	158
Using SD® cards	159
Inserting an SD®card	159
Removing an SD® card	160
Connecting your modem to a telephone line	160
Connecting to a phone line	161
Chapter 7 - Toshiba Utilities	163
Fn-esse®	164
Starting Fn-esse®	164
Using the keyboard or pointing device to assign keys	166
Viewing existing key assignments	167
Changing or removing existing key assignments	168
Toshiba Console	168
Customizing Your Computer	169
Network	170
Security	170
Power Management	170
Mouse utility	173
Hotkey utility	173
Mobile Extension Service	174
Slim SelectBay® Service	174
Toshiba Hardware Settings	174
Toshiba Power Saver utility	176
Enabling Hibernation	177
Setting user passwords	178
Using an instant password	178
Setting a user password	179
Disabling a user password	179
Using a supervisor password	180
Setting a supervisor password	180
Deleting a supervisor password	181
Chapter 8 - WinDVD	183
Playing DVDs	183
Using the WinDVD slider bar (location)	185
Using the WinDVD control panel	186
Using the control panel playback buttons	187
Maximizing the video window	190
Using WinDVD Advanced Features	191
Using playlists	191
Creating a Playlist	192
Playing a Playlist	193
Getting Help	194
Exiting WinDVD	194
Chapter 9 - If Something Goes Wrong	195
Problems that are easy to fix	195
Problems when you turn on the computer	197
The Windows® operating system is not working	198
Using Startup options to fix problems	199
Internet problems	200
The Windows® XP operating system can help you	200
Resolving a hardware conflict	201
A plan of action	201
Resolving hardware conflicts on your own	202
Fixing a problem with Device Manager	203
Memory problems	205
Power and the batteries	205
Keyboard problems	207
Display problems	207
Disk drive problems	209
DVD-ROM or Multifunction drive problems	212
Sound system problems	219
PC Card problems	220
Printer problems	223
Modem problems	224
Develop good computing habits	225
If you need further assistance	226
Before you call	226
Contacting Toshiba	226
Other Toshiba Internet Web sites	227
Toshiba’s worldwide offices	228
Appendix A - Windows 2000 Supplemental Information	231
Using your computer for the first time	231
Setting up your software	231
Completing the initial startup procedure	232
Connecting to the Internet	233
Setting up a printer	234
Exploring the desktop	235
Using the Start menu	235
Using Windows® 2000 Professional online Help	236
Viewing your computer’s contents	238
Using Windows® Explorer	238
Naming your files	238
Backing up your work	238
Restoring your work	239
Running the computer on battery power	240
Powering down the computer	240
Shut down command	241
Hibernation command	241
Standby command	242
Using Shut down	243
Shutting down more quickly	243
Starting again after Shut down	245
Using Hibernation	246
Enabling the Hibernation Command	246
Going into Hibernation mode more quickly	247
Starting again from Hibernation	248
Using Standby	249
Going into Standby mode more quickly	249
Starting again from Standby	251
Quickly changing your Shut down mode	251
Toshiba Utilities	252
Toshiba Hardware Setup	252
Appendix B - Hot Keys	255
Volume Mute	255
Instant password security	256
Power usage mode	257
Stand By mode	258
Hibernation mode	259
Display modes	260
Display brightness	261
Enabling a wireless device	261
Keyboard hot keys	262
Appendix C - Power Cable Connectors	263
Appendix D - Video Modes	264
Glossary	268
Acronyms	268
Terms	270