Vtech Cordless Phone with Digital Answering System and Caller ID User Manual ( - Page 58

Troubleshooting Problem Suggestion The announcement message is not clear. • When recording the announcement, make sure you speak in a normal tone of voice about nine inches from the telephone base. • Make sure there is no background noise (television, music, traffic, etc.) when recording. The answering system • Make sure the answering system is on. does not record • Make sure the memory of the answering system is not full. messages. The messages on the answering system are incomplete. • If a caller leaves a very long message, part of it may be lost when the system disconnects the call after four minutes. • If the caller pauses for more than five consecutive seconds, the system stops recording and disconnects the call. • If the memory on the system becomes full during a message, the system stops recording and disconnects the call. • If the caller's voice is very soft, the system may stop recording and disconnect the call. The answering system does not respond to remote commands. • Make sure your remote access code is correct (page 42). • Make sure you are calling from a touch-tone telephone. When dialing a number, there should be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the answering system. • The answering system may not detect the remote access code when the announcement is playing. Wait until the announcement is over before entering the code. • There may be interference on the telephone line you are using. Press the keypad keys firmly when dialing. Appendix www.vtechphones.com 55