Xerox 5550N User Guide (English) - Page 53

Macintosh OS X, Version 10.3 and Higher Macintosh Troubleshooting (Mac OS X, Version 10.3 and Higher) The following procedure eliminates cabling, communication, and connection problems. Once you complete these steps, print a test page from your software application. Mac OS X, Version 10.3 and Higher Troubleshooting Perform these steps only for Mac OS X, versions 10.3 and higher: 1. Open the Network Utility, and then click the Ping tab. 2. Enter the printer's IP address. 3. Click Ping. If you do not get a response, confirm that your TCP/IP settings are correct for your printer and computer. 4. For AppleTalk, follow the steps below. For TCP/IP proceed to Step 5. a. From the printer's control panel, verify that EtherTalk is enabled. If it is not, enable it in the control panel, and then reset the printer. b. Print the Configuration page and verify that EtherTalk is enabled. c. From the Configuration page, verify the Zone. If you have multiple zones on your network, verify that your printer appears in the desired zone. 5. If you are still unable to print, access PhaserSMART Technical Support through CentreWare IS: a. Launch your web browser. b. Enter the printer's IP address in the browser's Address field. c. Select Support. d. Click the PhaserSMART Diagnostic Tool link to access PhaserSMART. See also: Online Support Assistant at www.xerox.com/office/5550support Phaser® 5550 Printer 3-23