eMachines E644G eMachines E644 and E644G Series Serivce Guide - Page 137

Introduction, General Information, Table 4-1., Common Problems

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Troubleshooting Introduction 0 This chapter contains information about troubleshooting common problems associated with the notebook. General Information 0 The following procedures are a guide for troubleshooting computer problems. The step by step procedures are designed to be performed as described. NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain as much detailed information as possible about the problem. 2. If possible, verify the symptoms by re-creating the failure through diagnostic tests or repeating the operation that led to the problem. 3. Use Table 4-1 with the verified symptom to determine the solution. Table 4-1. Common Problems Symptoms (Verified) Power On Issues No Display Issues LCD Failure Keyboard Failure Touchpad Failure Internal Speaker Failure Microphone Failure USB Failure Wireless Failure Bluetooth Failure Card Reader Failure Thermal Module Failure Cosmetic Failure Other Functions Failure Intermittent Problems Undetermined Problems 4. If the Issue is still not resolved, refer to Online Support Information. NOTE: NOTE: Do not replace non-defective FRU parts. Troubleshooting 4-3

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Troubleshooting
4-3
Troubleshooting
Introduction
0
This chapter contains information about troubleshooting common problems associated with
the notebook.
General Information
0
The following procedures are a guide for troubleshooting computer problems. The step by
step procedures are designed to be performed as described.
NOTE
:
The diagnostic tests are intended for Acer products only. Non-Acer products, prototype
cards, or modified options can give false errors and invalid system responses.
1.
Obtain as much detailed information as possible about the problem.
2.
If possible, verify the symptoms by re-creating the failure through diagnostic tests or
repeating the operation that led to the problem.
3.
Use Table 4-1 with the verified symptom to determine the solution.
4.
If the Issue is still not resolved, refer to
Online Support Information
.
NOTE
:
Do not replace non-defective FRU parts.
Table 4-1.
Common Problems
Symptoms (Verified)
Power On Issues
No Display Issues
LCD Failure
Keyboard Failure
Touchpad Failure
Internal Speaker Failure
Microphone Failure
USB Failure
Wireless Failure
Bluetooth Failure
Card Reader Failure
Thermal Module Failure
Cosmetic Failure
Other Functions Failure
Intermittent Problems
Undetermined Problems