1994 Chevrolet Blazer Owner's Manual - Page 326

Cusfomer Satisfacfion Procedure Your satisfaction and goodwill are important to your dealer and Chevrolet. Normally, any concern with the sales transactionor the operation of your vehicle. will be resolved by your dealer's Sales or Service Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved your to satisfaction, the following steps should be taken: STEP ONE - Discuss your concern witha member of dealership management. Normally, concerns can often be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact the owner of the dealership or the General Manager. STEP TWO - If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020. In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico, call (525) 254-3777. In Puerto Rico or U.S. Virgin Islands, call 1-809-763-13 15. In allother overseas locations, contact GM North American Export Sales in Canada by calling 1-416-644-4 112. As of October 4, 1993, call 1-905-644-41 12. For prompt assistance, please have the following information available to give the Customer Assistance Representative: 0 Your name, address, home and business telephone number Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the left top of the instrument panel and visible through the windshield.) Dealership name and location 0 Vehicle delivery date and present mileage Nature of concern to We encourage you to call the tollfree number listed previously in order give your inquiry prompt attention. However, if you wish to write Chevrolet, write to: Chevrolet Motor Division Chevrolet Customer Assistance Center P. 0. Box 7047 Troy, MI 48007-7047 Refer to your Warranty and Owner Assistance Information bookletfor addresses of Canadian andGM overseas offices. 8-2