1994 Chevrolet Blazer Owner's Manual - Page 328

1994 Chevrolet Blazer Manual

Page 328 highlights

To file a claim, you will be askedto provide your name and address, your vehicle identification number (VIN), and a statement of the nature of your complaint. Eligibility is limited by vehicle age and mileage, andother factors. We prefer you utilize thecustomer satisfaction procedure before you resort to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt to resolve the complaint serving as an intermediary between you and Chevrolet. If this mediation is unsuccessful, informal hearing will be an scheduled where eligible customers may present theircase to an impartial third-party arbitrator. The arbitrator will make a decision which you may accept or reject. If you accept the decision, GM will be bound by that decision.The entire dispute resolution procedure should ordinarily takeabout forty days from the time you file a claim until a decision is made. Some state laws may require you to use this program beforefiling a claim with a state-run arbitration program or in the courts. For further information, contact the BBB at 1-800-955-5 100 or the Chevrolet Customer Assistance Center at 1-800-222- 1020. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle has a defect which could causea crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, andif it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. 8-4

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To file
a
claim, you
will
be
asked
to provide
your
name
and
address,
your
vehicle
identification
number (VIN), and a statement of
the
nature
of
your
complaint. Eligibility is limited by vehicle age and
mileage,
and other
factors.
We prefer you
utilize
thecustomer satisfaction
procedure
before
you
resort
to AUTO LINE, but
you
may
contact
the
BBB at
any time. The BBB
will
attempt to resolve the complaint serving as an
intermediary
between
you
and
Chevrolet.
If
this
mediation
is
unsuccessful,
an
informal
hearing
will
be
scheduled
where eligible customers may
present
their case
to
an impartial
third-party
arbitrator.
The arbitrator
will make
a
decision
which you
may
accept or reject. If
you
accept the decision,
GM
will
be
bound
by
that
decision.
The
entire dispute
resolution
procedure
should
ordinarily
take about forty days from the time
you
file
a
claim until a decision
is
made.
Some state laws may
require
you
to use
this
program
before filing a claim
with
a
state-run
arbitration
program or in
the courts. For
further
information, contact the
BBB
at 1-800-955-5
100
or the
Chevrolet
Customer Assistance Center at 1-800-222-
1020.
REPORTING
SAFETY
DEFECTS
TO
THE
UNITED STATES
GOVERNMENT
If
you
believe
that your vehicle
has a defect
which
could
cause a crash or
could cause injury
or
death,
you
should
immediately
inform
the
National
Highway
Traffic
Safety
Administration
(NHTSA),
in
addition
to
notifying
General Motors.
If NHTSA receives
similar complaints,
it
may
open
an
investigation,
and
if
it
finds that a safety
defect exists
in
a group of
vehicles, it may order a recall
and
remedy campaign. However,
NHTSA cannot become
involved
in
individual
problems
between you, your
dealer, or General
Motors.
To contact NHTSA,
you
may either call
the
Auto
Safety
Hotline
toll-free
at
1-800-424-9393
(or 366-0123
in
the
Washington,
D.C.
area) or write
to:
NHTSA, U.S.
Department
of
Transportation
Washington,
D.C.
20590
You can also obtain other information about motor
vehicle
safety from the
Hotline.
8-4