1997 Chevrolet Monte Carlo Owner's Manual - Page 333
1997 Chevrolet Monte Carlo Manual
Page 333 highlights
Customer Satisfaction Procedure I I Chevrolet dealers have the facilities, trained technicians and up-to-date information to promptly address any concerns you may have. However, if a concern has not been resolved to your complete satisfaction, take the following steps: STEP ONE -- Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the General Manager. 8-2
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 |
Customer
Satisfaction
Procedure
II
Chevrolet dealers have the facilities, trained technicians
and up-to-date information to promptly address any
concerns you
may have. However, if a concern has not
been resolved to
your complete satisfaction, take the
following steps:
STEP
ONE
--
Discuss
your
concern with a member
of
dealership management. Normally, concerns can
be quickly resolved at that
level.
If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
General Manager.
8-2