1996 Ford Aerostar Owner's Manual - Page 233
1996 Ford Aerostar Manual
Page 233 highlights
Ford of Canada Customer Assistance If you live in Canada and have any questions or concerns that the dealership cannot answer, contact the Customer Assistance Centre. Canadian Motor Vehicle Arbitration Plan (CAMVAP) If a specific item of concern arises, where a solution cannot be reached between a vehicle owner, Ford of Canada, and/or one of its dealers (that all parties can agree upon), the owner may wish to use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling and preparing for their arbitration hearings. However, before you can proceed with CAMVAP you must follow your manufacturer's dispute resolution process as outlined under Service/Maintenance Concerns (U.S. or Canada) earlier in this chapter. 253