2012 Ford Focus Owner Guide 5th Printing - Page 102

Entertainment Systems Vehicle Health Report/Services (Traffic, Directions and Information) issues Issue Possible Possible Solution(s) Cause(s) I received a text Your account may • This is a free feature, but you that the Vehicle not be activated must first register online to use it. Health Report isn't on the web site or Ensure that you have registered activated. you may have the your account on the website. wrong VIN • Ensure that your VIN is (vehicle correctly listed in your account. identification number) listed. I'm unable to When you register your account, The preferred retrieve the report dealer information you must list a preferred dealer. If on the web site, or did not load one is already listed, try selecting I received a correctly. another dealer and logging back system error. out. Then, log back in and change it back to your preferred dealer and retrieve the report. I'm unable to • This could be • Update your mobile number in submit a report. due to your your account on the web site. phone's • Ensure that you have full signal compatibility, bad strength and that your Bluetooth signal strength or volume level has been turned up. your phone may • Try deleting your phone and not be activated performing a clean pairing. on the web site. I heard a • The phone in • This is a free feature, but you commercial when I use is not must first register online to use it. tried to use activated. Ensure that you have registered Traffic, Directions • Your phone has your account on the web site. and Information. ID blocker active. • Turn off ID blocker on your phone as the system recognizes you by your phone number. Ensure that the currently connected phone is the same one that is registered on your SyncMyRide account. 102 2012 Focus (foc) Owners Guide, 5th Printing USA (fus)