2012 Ford Focus Owner Guide 5th Printing - Page 104

Entertainment Systems Issue SYNC does not understand or is calling the wrong contact when I want to make a call. Voice command issues Possible Possible Solution(s) Cause(s) • You may be • Review the phone voice using the wrong commands at the beginning of the voice commands. phone chapter. • You may not be • Ensure that you are saying the saying the name contacts exactly as they are exactly as it is listed. For example, if a contact is saved. saved as Joe Wilson, say, "Call Joe • Contacts in your Wilson". phonebook may be • The system does better if you very short and list full names such as "Joe similar, or they Wilson" rather than "Joe". may contain • Don't use special characters special characters. such as 123 or ICE as the system • Your phonebook will not recognize them. contacts may be • If contacts are saved in CAPS, saved in CAPS. you will have to spell them. JAKE will require you to say, " Call J-A-K-E." Helpful Hints • Ensure that the interior of the vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken voice commands. • Ensure that you are speaking naturally and without any large pauses between words. • After you pull to begin a voice session, wait until the prompt sounds and Listening appears in the display. Anything spoken prior to this will not register with the system. • You can, at any time, interrupt the system while it is speaking by pulling during an active voice session. The system will respond with a listening prompt and allow you to speak a command. • For a list of available voice commands, you can pull and say, "Help" after the tone. The system will audibly list voice commands available in your current mode. • The system's microphone is either located in your rear view mirror or in the headliner just above your windshield. Ensure that the microphone area is kept free of obstructions. 104 2012 Focus (foc) Owners Guide, 5th Printing USA (fus)