2012 Ford Focus Owner Guide 5th Printing - Page 99

Entertainment Systems Troubleshooting Your SYNC௡ system is easy to use. However, should questions arise, please refer to the tables below as well as the Helpful Hints section that follows. Use the website at any time to check your phone's compatibility, register your account and set preferences as well as access a customer representative via an on-line chat (during certain hours). Visit www.SyncMyRide.com or www.syncmaroute.ca for more information. Phone issues Possible Possible Solution(s) Cause(s) The audio control Review your phone's user guide There seems to settings on your regarding audio adjustments. be a lot of background noise phone may be affecting the during a phone call. performance of SYNC. During a call, I Possible phone Try turning off the device, can hear the malfunction. resetting or removing the other person but battery of the device and try again. they can't hear me. SYNC is not able • This is a phone • Go to the web site to review to download my dependent your phone's compatibility. phonebook. feature. • Try turning off the device, • Possible phone resetting the device or removing malfunction. the battery of the device, then try again. • Try "pushing" your phonebook contacts to SYNC by using the Add Contacts feature. • Use the "SYNCmyphone" feature available on the web site. Issue 99 2012 Focus (foc) Owners Guide, 5th Printing USA (fus)