1994 Pontiac Grand Am Owner's Manual - Page 245

Customer Assistance Information STEP ONE-- Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact the owner of the dealership or the General Manager. STEP TWO-- If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Pontiac Customer Assistance Center by calling 1-800-PM CARES. In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico, call (525) 254-3777. In Puerto Rico or U.S. Virgin Islands, call 1-809-763- 1315. In all other overseas locations, contact GM North American Export Sales in Canada by calling 1-905-644-41 12. For prompt assistance, please have the Following information available to give the Customer Assistance Representative: 0 Your name, address, home and business telephone numbers Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the left top of the instrument panel and visible through the windshield.) Dealership name and location Vehicle delivery date and present mileage Nature of concern 0 Customer Satisfaction Procedure four satisfaction and goodwill are mportant to your dealer and Pontiac. gormally, any concern with thesales ransaction or the operation of your lehicle will be resolved by your dealer's sales or Service Departments. sometimes, however, despite the best ntentions of all concerned, nisunderstandings can occur. If your oncern has not been resolved to your atisfaction, the following steps should 'e taken: 0 0 0 . 244