1994 Pontiac Grand Am Owner's Manual - Page 246

We encourage you to call the toll free number listed previously in order to give your inquiry prompt attention. However, .. if you wish to write Pontiac, writeto Customer Assistance for the Hearingor United States Pontiac Division Customer Assistance Center One Pontiac Plaza Pontiac, MI 48340 Canada General Motors of Canada Limited Customer Assistance Centre 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Refer to your Warranty and Owner Assistance Information booklet for addresses of Canadian andGM Overseas offices. When contacting Pontiac, please remember that your concern will likely be resolved in the dealership, using the dealership's facilities, equipment and personnel. That is why we suggest you follow Step One first if you have a concern. GM Participation in BBB AUTO LINE Alternative Resolution Prugram* *This program may not beavailable in all states, depending on state law. Canadian owners refer to your Warranty and Owner Assistance information booklet. General Motors reserves the right to change eligibility limitations and/or to discontinue its participation in this program. Both Pontiac and your Pontiac dealer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that, if a situation arises where you feel your zoncern has not been adequately addressed, the Customer Satisfaction Procedure described earlier in this section is very successful. To assist owners who have hearing difficulties, Pontiac has installed special TDD (Telecommunication Devices for the Deaf) equipment at its Customer Assistance Center. Any hearing or speech impaired customer who has access to a TDD or a conventional teletypewriter (TTY) can communicate with Pontiac by dialing: 1-800-TDD-PONT (TDD users in Canada can dial 1-800-263-3830.) r . 245