1994 Pontiac Grand Am Owner's Manual - Page 247

Customer Assistance Information 1 GM Participation in BBB AUTO LINE Alternative Resolution Program" (CONK) [f you are not satisfied after following the Customer Satisfaction Procedure, you may contact the BBB using the toll-free telephone number, or write them at the following address: There may be instances where an impartial third-party can assist in arriving at a solution to a disagreement regarding vehicle repairs or interpretation of the New Vehicle Limited Warranty. To assist in resolving these disagreements Pontiac voluntarily participates in BBB AUTO LINE. The arbitrator will makea decision which you may accept or reject. If you accept To file a claim, you will be asked to the decision, GM will be bound by that provide your name and address, your jecision. The entire dispute resolution Vehicle Identification Number (VIN), and procedure should ordinarily take about BBB AUTO LINE is an out-of-court a statement of the nature of your forty days from the timeyou file a claim program administered by the Better complaint. Eligibility is limited by vehicle until a decision is made. Business Bureau system to settle disputes age and mileage, and other factors. between customers and automobile Some state lawsmay require you to use manufacturers. This program is available this program before filing a claim with a free of charge to customers who currently state-run arbitration programor in the own or lease a GM vehicle. courts. For further information, contact the BBB at 1-800-955-5100 or the Pontiac Customer Assistance Center at 1-800-PM-CARES. BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5 100 W prefer you utilize the Customer e Satisfaction Procedure before you resort .o AUTO LINE, but you may contact the BBB at any time. The BBB will attempt :o resolve the complaint serving an as mtermediary between you and Pontiac. If :his mediation is unsuccessful, an Informal hearing will be scheduled where :ligible customers may present their case to an impartial third-party arbitrator. . 246