3Com 3C16476A User Guide - Page 63

Obtaining Support for Your Product, Register Your Product, Purchase Value-Added Services

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A OBTAINING SUPPORT FOR YOUR PRODUCT Register Your Product Warranty and other service benefits start from the date of purchase, so it is important to register your product quickly to ensure you get full use of the warranty and other service benefits available to you. Warranty and other service benefits are enabled through product registration. Register your product at http://eSupport.3com.com/. 3Com eSupport services are based on accounts that you create or have authorization to access. First time users must apply for a user name and password that provides access to a number of eSupport features including Product Registration, Repair Services, and Service Request. If you have trouble registering your product, please contact 3Com Global Services for assistance. Purchase Value-Added Services To enhance response times or extend warranty benefits, contact 3Com or your authorized 3Com reseller. Value-added services like 3Com ExpressSM and GuardianSM can include 24x7 telephone technical support, software upgrades, onsite assistance or advance hardware replacement. Experienced engineers are available to manage your installation with minimal disruption to your network. Expert assessment and implementation services are offered to fill resource gaps and ensure the success of your networking projects. More information on 3Com maintenance and Professional Services is available at http://www.3com.com/ Contact your authorized 3Com reseller or 3Com for a complete list of the value-added services available in your area. Troubleshoot Online You will find support tools posted on the 3Com web site at http://www.3com.com/ 3Com Knowledgebase helps you troubleshoot 3Com products. This query-based interactive tool is located at http://knowledgebase.3com.com and contains thousands of technical solutions written by 3Com support engineers. Access Software Downloads Software Updates are the bug fix / maintenance releases for the version of software initially purchased with the product. In order to access these Software Updates you must first register your product on the 3Com web site at http://eSupport.3com.com/. First time users will need to apply for a user name and password. A link to software downloads can be found

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A
O
BTAINING
S
UPPORT
FOR
Y
OUR
P
RODUCT
Register Your Product
Warranty and other service benefits start from the
date of purchase, so it is important to register your
product quickly to ensure you get full use of the
warranty and other service benefits available to you.
Warranty and other service benefits are enabled
through product registration. Register your product at
. 3Com eSupport
services are based on accounts that you create or
have authorization to access. First time users must
apply for a user name and password that provides
access to a number of eSupport features including
Product Registration, Repair Services, and Service
Request. If you have trouble registering your product,
please contact 3Com Global Services for assistance.
Purchase Value-Added Services
To enhance response times or extend warranty
benefits, contact 3Com or your authorized 3Com
reseller. Value-added services like 3Com Express
SM
and Guardian
SM
can include 24x7 telephone technical
support, software upgrades, onsite assistance or
advance hardware replacement. Experienced
engineers are available to manage your installation
with minimal disruption to your network. Expert
assessment and implementation services are offered
to fill resource gaps and ensure the success of your
networking projects. More information on 3Com
maintenance and Professional Services is available at
Contact your authorized 3Com reseller or 3Com for a
complete list of the value-added services available in
your area.
Troubleshoot Online
You will find support tools posted on the 3Com web
site at
3Com Knowledgebase
helps you troubleshoot
3Com products. This query-based interactive tool is
located at
and
contains thousands of technical solutions written by
3Com support engineers.
Access Software Downloads
Software Updates
are the bug fix / maintenance
releases for the version of software initially purchased
with the product. In order to access these Software
Updates you must first register your product on the
3Com web site at
.
First time users will need to apply for a user name and
password. A link to software downloads can be found