Aastra 6731i User Guide - Page 75

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CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2

AASTRA

–

2817-002

CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.

PAGE 75 OF 82

Code

Name

Definition

*99

Clear Voice Message Waiting

Indicator

Clears the audible (and visible for some devices)

message waiting indicator on the user’s phone.

*33*

Communication Barring User-

Control Activation

Activates the user’s current communication

barring profile.

#33*


Control Deactivation

Deactivates the user’s current

communication

barring profile.

*#33#


Control Query

Provides information about the user’s current

communication barring profile.

*57

Customer Originated Trace

Places a trace on the last number that called the

user.

*97

Directed Call Pickup

Answers a call at a specific extension within the

assigned call pickup group.

To answer the

ringing call at an extension, the user dials the

feature access code followed by that extension.

Call pickup groups are defined by the group

administrator.

*33

Directed Call Pick-up with

Barge-in

Dials an allowed prefix, followed by the assigned

code and an extension to either pick up a ringing

call in the user’s group or to join an ongoing call

with someone in the group.

*55

Directed Voice Mail Transfer

Transfers a caller on hold to voice mail.

*80

Diversion Inhibitor

Prevents redirection services from being activated

on the terminating side of an unanswered call.

*78

Do Not Disturb Activation

Activates the Do Not Disturb service.

When the

service

is active, the user’s phone does not ring

and all calls receive busy treatment, such as a

voice message.

*79

Do Not Disturb Deactivation

Turns off the Do Not Disturb service.

#83

Escalate Call Supervision

Call center agents can use this code to escalate

calls to a supervisor.

A supervisor who is not on

a call and who does not have the Do Not Disturb

service enabled is considered available and the

call is routed to that supervisor.

The caller is put

on hold by the agent when the escalation to the

supervisor is initiated.

The feature access code is available to agents

with Call Center

–

Standard or Call Center

–

Premium service assigned.

*22

Flash Call Hold

Places a call on hold with the flash hook to place

another call.

Users can toggle between the two

calls by pressing the flash-hook.

#72

Forced Forwarding Activation

Activates forced forwarding for a call center

queue.

#73

Forced Forwarding

Deactivation

Deactivates forced forwarding for a call center

queue.

#58

Group Call Park

Hunts for the first available user in the assigned

call park group and parks the call there.

Section	Page
2nd Edition (November 3, 2011)	3
Contact Information	3
What to Expect when Contacting Company	3
Trademarks and Acknowledgements	3
6731i Product	3
Product Liability	3
Software License Agreement	4
Limited Warranty	4
Exclusions	4
Warranty Repair Service	5
Revision History	5
Table of Contents	6
Table of Figures	11
1 About this Publication	13
1.1 Overview	13
1.2 Audience	13
1.3 Terms and Definitions	13
1.4 References	13
2 Introduction	15
2.1 Overview	15
2.2 The 6731i IP Phone	15
2.2.1 Phone Features	16
2.2.2 General Requirements	16
2.3 Handset/Headset Connection	16
3 Getting Started	19
3.1 Installation and Setup	19
3.2 Startup Sequence	19
3.2.1 Configuration and Updates	19
3.2.2 Language Packs	20
3.2.3 Configuration Complete	20
3.2.4 Idle State Display	20
3.2.5 Incomplete Configuration	20
3.2.6 No Service Message	21
3.2.7 Network Disconnected	21
3.3 6731i Keys and Functions	21
3.4 Key Description	22
3.5 Clearspan Features	23
3.6 Clearspan Feature Access Codes	25
3.7 Line and Call Appearance Keys	25
3.7.1 Hard Keys as Line Appearances	25
3.8 Status Lamps for all Line Appearances	25
3.9 Speaker and MWI Status Lamps	26
3.9.1 Speaker Lamp	26
3.9.2 Message Waiting Indicator Lamp	26
3.10 Volume Keys	26
3.11 Call Timer	27
3.12 Mute	27
4 Customize your Phone	29
4.1 Options List	29
4.2 Access the Options List	30
4.3 Call Forward	31
4.3.1 Turn All Call Forward Features On or Off	32
4.4 Preferences	33
4.4.1 Tones	33
4.4.2 Contrast Level	34
4.4.3 Speed Dial Edit	34
4.4.4 Live Dialpad	35
4.4.5 Set Audio	35
4.4.5.1 Set the Audio Option and Headset Volume	36
4.4.6 Time and Date	37
4.4.7 Time Server	37
4.4.7.1 Set Time and Date Manually	37
4.5 Language	40
4.6 Phone Status	40
4.7 Password	42
4.8 Administrator Menu	43
4.9 Restart Phone	43
4.10 Phone Lock	44
5 Call Handling	45
5.1 Place a Call	45
5.2 Receive a Call	45
5.2.1 Answer an Incoming Call	46
5.3 Connected Call	46
5.4 Handle Calls Using the Speaker	46
5.5 Handle Calls Using a Headset	47
5.6 End a Call	47
6 Phone Features	49
6.1 Overview	49
6.2 Hold	49
6.2.1 Place a Call on Hold	49
6.2.2 Retrieve a Held Call	49
6.2.3 Automatic Hold	50
6.2.4 Manage Multiple Calls on Hold	50
6.3 Do Not Disturb	50
6.4 Transfer	50
6.5 Conference	52
6.5.1 Establish the Conference	52
6.6 Park and Pickup	53
6.6.1 Default Display	53
6.6.2 Use Park and Pickup	53
6.7 Call Forwarding Always, Busy, No Answer	54
6.8 Call Return	56
6.9 Call Waiting	56
6.10 Directed Call Pickup	56
6.10.1 Directed Call Pickup Feature Interactions	57
6.11 Directed Call Pickup with Barge-In	57
6.12 Autodial (Hotline and Warmline)	58
6.13 Intercom	58
6.13.1 Outgoing Intercom	58
6.13.2 Use the Intercom Softkey	58
6.14 Stuttered Dial Tone	59
6.15 Speeddial	59
6.15.1 Edit a Speeddial Key using the Options List	59
6.15.2 Add a new Speeddial Key (Press and Hold)	60
6.16 Speed Dial/Xfer	61
6.17 Speeddial/Conf	61
6.18 Shared Call Appearance Call Retrieve	61
6.18.1 Keys States and LED Behavior	62
6.18.2 Line Keys and Idle Screens	62
6.18.3 Softkey Line Keys	63
6.18.4 Line Key Phone Behavior	63
6.18.5 SCA Call Location and SCA Call Retrieve	64
6.19 XML Keys	64
6.20 Access XML Applications	64
7 Callers List and Redial List	67
7.1 Callers List	67
7.1.1 Callers List Display	67
7.1.2 Callers List Functions	67
7.1.3 Missed Calls Indicator	69
7.1.3.1 View Missed Calls	69
7.1.4 Delete Entries in the Callers List	69
7.2 Redial	69
7.2.1 Last Number Redial	69
7.2.1.1 Redial List	70
Appendix A – Clearspan Feature Access Codes	71
Appendix B - Troubleshooting	79

Aastra 6731i User Guide - Page 75

Turns off the Do Not Disturb service.

Page 75 highlights