Aastra 6731i User Guide - Page 79

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CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2

AASTRA

–

2817-002

CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.

PAGE 79 OF 82

Appendix B - Troubleshooting

The following are common problems associated with the phone and possible solutions.

Problem

Possible Solution(s)

Network Disconnected

message

The

Network Disconnected

prompt appears on the display

and the telephone status lamp turns on if phone is not properly

connected to the network. The phone also displays the default

time and date of 12:00 am Jan 1st, 2005 or the equivalent.

Check that the cables are tightly connected to the phone and to

the wall jack. The phone should automatically detect when it is

reconnected and will display the "Network Connected" prompt

for a few seconds.

However, if c

hanges have been made to your phone’s network

settings, you may need to restart your phone.

Contact your system or network administrator for assistance.

Why is my display blank?

Ensure that power is being provided to your phone. If your

network does not provide inline power over Ethernet, you can

obtain an additional accessory, the Aastra PoE (Power over

Ethernet) inline power supply, to provide power over Ethernet

locally to your phone.

See the sec

tion “Connecting to the Network and to Power” in

the

Aastra Model 6731i Installation Guide

for details.

Why is my speaker not

working?

If you press the

Speaker

key and the speaker lamp flashes

and you do not hear dial tone through the speaker, the

Set

Audio

option in the phone’s Options list has been set up for

headset use.

Press the

Speaker

key a second time and if the lamp goes out,

the phone has been set up to be used only with a headset or

handset. If the lamp stays on steady and you hear dial tone, the

phone has been set up so that you can alternate between the

speaker and the headset by pressing the

Speaker

key.

Why can’t I get dial tone

?

Check for any loose connections and that the phone has been

installed properly. For installation instructions, refer to the

“Installation and Setup” section in the

Aastra Model 6731i

Installation Guide

provided with your phone.

Why doesn’t my phone ring?

Check the ring volume on your phone. It may be turned down

or turned off. To adjust the ringer volume setting, press the

volume key when the phone is on-hook and idle. For more

information, see

Volume Key

.

Why is the lamp not coming

on when I have a new

Voicemail Message?

Your phone system or service provider must provide a Visual

Message Waiting service for this function to work. Contact your

system administrator.

Why is my handset not

working?

Check to ensure that the handset cord is fully connected to

both the phone and handset. The handset connection on the

bottom of the phone is marked with the handset symbol

.

How do I find the IP address

of my phone?

This setting is in the Options list. See

IP and MAC Addresses

in

Appendix A.

How do I change my User

Password?

This setting is in the Options list. See

User Password

in

Appendix A.

Section	Page
2nd Edition (November 3, 2011)	3
Contact Information	3
What to Expect when Contacting Company	3
Trademarks and Acknowledgements	3
6731i Product	3
Product Liability	3
Software License Agreement	4
Limited Warranty	4
Exclusions	4
Warranty Repair Service	5
Revision History	5
Table of Contents	6
Table of Figures	11
1 About this Publication	13
1.1 Overview	13
1.2 Audience	13
1.3 Terms and Definitions	13
1.4 References	13
2 Introduction	15
2.1 Overview	15
2.2 The 6731i IP Phone	15
2.2.1 Phone Features	16
2.2.2 General Requirements	16
2.3 Handset/Headset Connection	16
3 Getting Started	19
3.1 Installation and Setup	19
3.2 Startup Sequence	19
3.2.1 Configuration and Updates	19
3.2.2 Language Packs	20
3.2.3 Configuration Complete	20
3.2.4 Idle State Display	20
3.2.5 Incomplete Configuration	20
3.2.6 No Service Message	21
3.2.7 Network Disconnected	21
3.3 6731i Keys and Functions	21
3.4 Key Description	22
3.5 Clearspan Features	23
3.6 Clearspan Feature Access Codes	25
3.7 Line and Call Appearance Keys	25
3.7.1 Hard Keys as Line Appearances	25
3.8 Status Lamps for all Line Appearances	25
3.9 Speaker and MWI Status Lamps	26
3.9.1 Speaker Lamp	26
3.9.2 Message Waiting Indicator Lamp	26
3.10 Volume Keys	26
3.11 Call Timer	27
3.12 Mute	27
4 Customize your Phone	29
4.1 Options List	29
4.2 Access the Options List	30
4.3 Call Forward	31
4.3.1 Turn All Call Forward Features On or Off	32
4.4 Preferences	33
4.4.1 Tones	33
4.4.2 Contrast Level	34
4.4.3 Speed Dial Edit	34
4.4.4 Live Dialpad	35
4.4.5 Set Audio	35
4.4.5.1 Set the Audio Option and Headset Volume	36
4.4.6 Time and Date	37
4.4.7 Time Server	37
4.4.7.1 Set Time and Date Manually	37
4.5 Language	40
4.6 Phone Status	40
4.7 Password	42
4.8 Administrator Menu	43
4.9 Restart Phone	43
4.10 Phone Lock	44
5 Call Handling	45
5.1 Place a Call	45
5.2 Receive a Call	45
5.2.1 Answer an Incoming Call	46
5.3 Connected Call	46
5.4 Handle Calls Using the Speaker	46
5.5 Handle Calls Using a Headset	47
5.6 End a Call	47
6 Phone Features	49
6.1 Overview	49
6.2 Hold	49
6.2.1 Place a Call on Hold	49
6.2.2 Retrieve a Held Call	49
6.2.3 Automatic Hold	50
6.2.4 Manage Multiple Calls on Hold	50
6.3 Do Not Disturb	50
6.4 Transfer	50
6.5 Conference	52
6.5.1 Establish the Conference	52
6.6 Park and Pickup	53
6.6.1 Default Display	53
6.6.2 Use Park and Pickup	53
6.7 Call Forwarding Always, Busy, No Answer	54
6.8 Call Return	56
6.9 Call Waiting	56
6.10 Directed Call Pickup	56
6.10.1 Directed Call Pickup Feature Interactions	57
6.11 Directed Call Pickup with Barge-In	57
6.12 Autodial (Hotline and Warmline)	58
6.13 Intercom	58
6.13.1 Outgoing Intercom	58
6.13.2 Use the Intercom Softkey	58
6.14 Stuttered Dial Tone	59
6.15 Speeddial	59
6.15.1 Edit a Speeddial Key using the Options List	59
6.15.2 Add a new Speeddial Key (Press and Hold)	60
6.16 Speed Dial/Xfer	61
6.17 Speeddial/Conf	61
6.18 Shared Call Appearance Call Retrieve	61
6.18.1 Keys States and LED Behavior	62
6.18.2 Line Keys and Idle Screens	62
6.18.3 Softkey Line Keys	63
6.18.4 Line Key Phone Behavior	63
6.18.5 SCA Call Location and SCA Call Retrieve	64
6.19 XML Keys	64
6.20 Access XML Applications	64
7 Callers List and Redial List	67
7.1 Callers List	67
7.1.1 Callers List Display	67
7.1.2 Callers List Functions	67
7.1.3 Missed Calls Indicator	69
7.1.3.1 View Missed Calls	69
7.1.4 Delete Entries in the Callers List	69
7.2 Redial	69
7.2.1 Last Number Redial	69
7.2.1.1 Redial List	70
Appendix A – Clearspan Feature Access Codes	71
Appendix B - Troubleshooting	79

Aastra 6731i User Guide - Page 79

Appendix B - Troubleshooting - power supply

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