Aastra 6731i User Guide - Page 76

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CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2

AASTRA

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2817-002

CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.

PAGE 76 OF 82

Code

Name

Definition

#82

Initiate Silent Monitoring

A supervisor can use this code to silently listen in

on a call handled by an agent that they are

monitoring.

This feature access code is available to

supervisors with the Call Center Monitoring

service assigned.

*66

Last Number Redial

Dials the most recently dialed phone number

called from the user’s extension.

*96

Legacy Automatic Callback

Invocation

Allows users to camp on a busy called party.

When the user dials the feature access code after

a call to a busy destination, a callback request is

created and the user is automatically called back

when the called party hangs up.

#96

Legacy Automatic Callback

Cancelation

Cancels all active Legacy Automatic Callback

requests.

*12

Location Control Activation

Allows users to activate a location.

The feature

access code has to be dialed from the location to

activate.

This feature can be used from a Shared

Call Appearance alternate location or a

Clearspan Anywhere location.

*13

Location Control Deactivation

Deactivates a location.

The feature access code

has to be dialed from the location to deactivate.

This feature can be used from a Shared Call

Appearance alternate location or a Clearspan

Anywhere location.

#80

Make Outgoing Call as Call

Center

Allows users working as call center agents to

make calls using a call center phone number.

Users can thus override the default setting

configured by the administrator.

#81

Make Personal Outgoing Call

Allows users working as call center agents to

make calls using their own phone number.

Users

can thus override the default setting configured by

the administrator.

*60

Music On Hold Per-Call

Deactivation

Deactivates the Music On Hold service for the

current calls.

#70

Night Service Activation

Manual Override

Activates Night Service for a specified call center

at the time of activation.

Calls incoming to the

queue are provided with the Night Service

Manual Override announcement and transferred

to the queue configured for the regular Night

Service.

The queue remains in that state until the

Night Service Manual Override service is

deactivated.

#71

Night Service Deactivation

Manual Override

Deactivates Night Service Manual Override and

the call center returns to its configured behavior.

*610

No Answer Timer

Sets the numbers of rings before No-Answer

handling is applied to the Voice Messaging, Third-

Party Voice Mail Support, Call Forwarding No

Answer, Call Forwarding No Answer To Voice

Mail, and Sequential Ringing services.

Section	Page
2nd Edition (November 3, 2011)	3
Contact Information	3
What to Expect when Contacting Company	3
Trademarks and Acknowledgements	3
6731i Product	3
Product Liability	3
Software License Agreement	4
Limited Warranty	4
Exclusions	4
Warranty Repair Service	5
Revision History	5
Table of Contents	6
Table of Figures	11
1 About this Publication	13
1.1 Overview	13
1.2 Audience	13
1.3 Terms and Definitions	13
1.4 References	13
2 Introduction	15
2.1 Overview	15
2.2 The 6731i IP Phone	15
2.2.1 Phone Features	16
2.2.2 General Requirements	16
2.3 Handset/Headset Connection	16
3 Getting Started	19
3.1 Installation and Setup	19
3.2 Startup Sequence	19
3.2.1 Configuration and Updates	19
3.2.2 Language Packs	20
3.2.3 Configuration Complete	20
3.2.4 Idle State Display	20
3.2.5 Incomplete Configuration	20
3.2.6 No Service Message	21
3.2.7 Network Disconnected	21
3.3 6731i Keys and Functions	21
3.4 Key Description	22
3.5 Clearspan Features	23
3.6 Clearspan Feature Access Codes	25
3.7 Line and Call Appearance Keys	25
3.7.1 Hard Keys as Line Appearances	25
3.8 Status Lamps for all Line Appearances	25
3.9 Speaker and MWI Status Lamps	26
3.9.1 Speaker Lamp	26
3.9.2 Message Waiting Indicator Lamp	26
3.10 Volume Keys	26
3.11 Call Timer	27
3.12 Mute	27
4 Customize your Phone	29
4.1 Options List	29
4.2 Access the Options List	30
4.3 Call Forward	31
4.3.1 Turn All Call Forward Features On or Off	32
4.4 Preferences	33
4.4.1 Tones	33
4.4.2 Contrast Level	34
4.4.3 Speed Dial Edit	34
4.4.4 Live Dialpad	35
4.4.5 Set Audio	35
4.4.5.1 Set the Audio Option and Headset Volume	36
4.4.6 Time and Date	37
4.4.7 Time Server	37
4.4.7.1 Set Time and Date Manually	37
4.5 Language	40
4.6 Phone Status	40
4.7 Password	42
4.8 Administrator Menu	43
4.9 Restart Phone	43
4.10 Phone Lock	44
5 Call Handling	45
5.1 Place a Call	45
5.2 Receive a Call	45
5.2.1 Answer an Incoming Call	46
5.3 Connected Call	46
5.4 Handle Calls Using the Speaker	46
5.5 Handle Calls Using a Headset	47
5.6 End a Call	47
6 Phone Features	49
6.1 Overview	49
6.2 Hold	49
6.2.1 Place a Call on Hold	49
6.2.2 Retrieve a Held Call	49
6.2.3 Automatic Hold	50
6.2.4 Manage Multiple Calls on Hold	50
6.3 Do Not Disturb	50
6.4 Transfer	50
6.5 Conference	52
6.5.1 Establish the Conference	52
6.6 Park and Pickup	53
6.6.1 Default Display	53
6.6.2 Use Park and Pickup	53
6.7 Call Forwarding Always, Busy, No Answer	54
6.8 Call Return	56
6.9 Call Waiting	56
6.10 Directed Call Pickup	56
6.10.1 Directed Call Pickup Feature Interactions	57
6.11 Directed Call Pickup with Barge-In	57
6.12 Autodial (Hotline and Warmline)	58
6.13 Intercom	58
6.13.1 Outgoing Intercom	58
6.13.2 Use the Intercom Softkey	58
6.14 Stuttered Dial Tone	59
6.15 Speeddial	59
6.15.1 Edit a Speeddial Key using the Options List	59
6.15.2 Add a new Speeddial Key (Press and Hold)	60
6.16 Speed Dial/Xfer	61
6.17 Speeddial/Conf	61
6.18 Shared Call Appearance Call Retrieve	61
6.18.1 Keys States and LED Behavior	62
6.18.2 Line Keys and Idle Screens	62
6.18.3 Softkey Line Keys	63
6.18.4 Line Key Phone Behavior	63
6.18.5 SCA Call Location and SCA Call Retrieve	64
6.19 XML Keys	64
6.20 Access XML Applications	64
7 Callers List and Redial List	67
7.1 Callers List	67
7.1.1 Callers List Display	67
7.1.2 Callers List Functions	67
7.1.3 Missed Calls Indicator	69
7.1.3.1 View Missed Calls	69
7.1.4 Delete Entries in the Callers List	69
7.2 Redial	69
7.2.1 Last Number Redial	69
7.2.1.1 Redial List	70
Appendix A – Clearspan Feature Access Codes	71
Appendix B - Troubleshooting	79

Aastra 6731i User Guide - Page 76

Party Voice Mail Support, Call Forwarding No - phone user manual

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