Aastra 6867i 6867i User Guide

Aastra 6867i Manual

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  • Aastra 6867i | 6867i User Guide - Page 1
    Aastra Model 6867i SIP IP Phone User Guide Release 3.3.1 SP3 41-001524-00 REV00 - 04.2014
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    the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this third parties. All Software furnished hereunder (whether or not part of firmware), including all copies thereof, are and shall remain the property of
  • Aastra 6867i | 6867i User Guide - Page 3
    Your Phone 17 Phone Options via the IP Phone UI 17 Phone Options via the Aastra Web UI 20 Phone Status 23 Phone Status via IP Phone UI 23 Finding Your Phone's IP Address 25 Phone Status via the Aastra Web UI 26 Customizing Your Phone 28 Language 28 Time and Date 35 Call Forward 39
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    Flash Key 76 Sprecode Key 77 Park/Pickup Keys 78 Call Forward Key 81 BLF/Xfer ...82 Speed Dial/Xfer 84 Speed Dial/Conf 86 Directory Key 88 Callers List Key 90 Redial Key 92 Conference Key 94 Transfer Key 95 Intercom Key 96 Phone Lock Key 97 Paging Key 98 Empty Key 100
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    on Hold 110 Transferring Calls 111 Conferencing Calls 116 Ending Calls 121 Managing Calls 122 Directory 122 Callers List 130 DND and Call Forward 137 Additional Features 147 Display DTMF Digits 147 Play Call Waiting Tone 148 Stuttered Dial Tone 149 XML Beep Support 150 Status Scroll
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    Paging 160 Shared Call Appearance (SCA) Call Bridging 161 Star Codes 162 Other Features 162 Model M680i Expansion Module 163 Using the Expansion Modules 164 Troubleshooting Solutions 165 Limited Warranty Warranty-1 Exclusions Warranty-1 Warranty Repair Services Warranty-1 After Warranty
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    • Aastra 6867i SIP IP Phone Quick Reference Guide - Contains call handling instructions, an overview of the User Interface (UI) and details on UI navigation, as well as information on other important features. The Quick Reference Guide can be downloaded from http://www.aastra.com. • Aastra 6867i SIP
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    ) to connect from the DC power port on the phone to a power source or - Use a PoE power injector or a PoE switch Installation and Setup If your System Administrator has not already setup your 6867i phone, please refer to the Aastra 6867i Installation Guide for basic installation and physical setup
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         6867i Handset  High Quality Speakerphone  Message Waiting Indicator  Goodbye Key  Hold Key  Options Key  Mute Key  Volume Control  Dialpad  Callers List Key  Redial Key  Line/Call Appearance Keys  Speaker/Headset Key  Directory Key  Navigation Keys
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    Keys - Connects you to a line or call. The Aastra 6867i IP phone has two default Line keys, each with LED indicator lights. For more information, see "Line and Call Appearances" on page 55. Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the
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    Phone Keys Key Description Conference Key - Begins a conference call with the active call. For more information, see "Conferencing Calls to 20 specific functions and access enhanced services provided by third parties (e.g. XML - 4 programmable keys that support up to 18 functions. These
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    6867i phone dialpad includes the following: Dialpad Key 0 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 P QRS 8 TUV 9 WXYZ Description Dials 0 Dials the Operator on a registered phone phone: • Dial a phone number to make a call (see "Dialing a Number" on page 102) • Enter digits or letters in the IP phone user
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    the following startup screens. The 6867i phone then checks settings and looks for new configuration and firmware updates from a configuration server. This may take a few moments while the phone downloads the latest updates. Note: New updates to your phone can be automatically scheduled from the
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    or remove power to the phone while it is checking or installing firmware and configuration information. If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. When the configuration update is complete, the phone displays the following
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    Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect when it is reconnected and remove phone, see the Aastra 6867i IP Phone Installation Guide. Note: If the phone displays a No Service status message you can still use the phone but
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    Screen When the phone has successfully updated the configuration and connected to the network, the phone displays the Home screen. The Home screen displays the current line, your name (SIP screen name), the date and time, and various important status messages. It is the default screen displayed when
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    If you or your Administrator have configured softkey functions on your phone, the labels for those functions display on the screen. For example bottom set of softkeys were configured as DND (Do Not Disturb), Call FWD (Call Forward), and Lock/Unlock respectively. A More softkey as indicated by dots
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    softkeys. For example, in the previous figure, the 6867i has three softkeys configured that are viewable on the a list of the lines that are available on the phone as well as line usage indicators that tell you whether or not in use, a New Call key is available allowing you to dial out using the selected
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    into focus all the information available for a specific call. It is the default screen displayed for all active point-to-point calls. Picture ID Call Timer Call Status Indicators Call Feature Indicators Caller ID The Detailed-View Call screen encompasses the picture ID of the remote party
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    The direction of the arrow (if applicable) denotes where the other conference call participant is in the list of calls. Call Feature Indicators Indicates the call is secured using TLS/SRTP encryption. Indicates the call is using Aastra Hi-Q™ audio. Indicates active VoIP recording is enabled and the
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    and the 5 and 2 keys are used to highlight and scroll through the different lines/calls on the respective screen. Pressing the center button selects/sets options and performs various actions (such as dialing out when in the DIrectory, Callers, and Redial Lists). 41-001524-00 REV00 - 04.2014 15
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    representation of the different screens and the UI behavior when a navigation key is pressed. Home Screen Line Selection Screen Multi-View Call Screen Detailed-View Call Screen Press Right Press Left Press Right Press Left Press Right Press Left Press Up Press Down Press Up Press Down
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    UI. These options allow you to cus- Icon Option Status Language Time and Date • Settings • Time Zone • Set Date and Time Call Forward Lock • Password • Phone Lock Audio • Audio Mode • Headset • Ring Tones • Tone Set Display Dialpad • Live Dialpad 41-001524-00 REV00 - 04.2014 17
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    may configure a simplified Options List for your phone. The following table indicates the options that may appear on your phone if the simplified Options List is applied. Icon Option Status Call Forward Lock Audio • Audio Mode • Headset • Ring Tones • Tone Set Display Restart 18
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    softkey at any time to exit without saving changes. Notes: • For more information about customizing your phone using the available options from the IP phone UI, see "Customizing Your Phone" on page 28. • For more information about Advanced options, contact your System Administrator. 41-001524-00
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    displays. 2. At the prompt, enter your username and password and click OK. The Status window displays for the IP phone you are accessing. Note: For a user, the default username is "user" and the password field is left blank. 3. You can logout of the Aastra Web UI at any time by clicking Log Off. 20
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    . It also displays hardware and firmware information regarding the IP phone, and information about the SIP account(s) currently configured on the phone. The information in the Status window is read-only. User Password - Allows you to change the user password. Phone Lock - Allows you to assign an
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    Tone • XML Beep Support • Status Scroll Delay (seconds) • Switch UI Focus to Ringing Line • Call Hold Reminder During Active Calls • Call Hold Reminder • Call Waiting Tone Period • Goodbye Key Cancels Incoming Call • Message Waiting Indicator Line • DND Key Mode • Call Forward Key Mode This category
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    the status of your phone using the IP phone UI or the Aastra Web UI. Phone Status via IP Phone UI The Status option on the IP phone displays the status of your phone to the LCD display. This option allows you to view your phone's: • Firmware information including firmware version and boot version
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    Phone Status • Storage Note: If the Callers List or Redial List is full, the Storage screen displays information regarding the age of the oldest record stored
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    in the browser to open the Aastra Web UI. Use the following procedure to find your phone's IP address. IP Phone UI 1. Press 2. Press the to enter the Options List. button to enter the Status menu. 3. Use the 2 key to highlight Network. The IP address of your 6867i displays in the IP Address
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    displays for the IP phone you are accessing. Note: The default username is user and the password field is left blank. This Status window displays the status of your phone, which includes the following information: • Network Status • Hardware Information • Firmware Information • SIP Status 26 41
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    Phone Status SIP Account Status The IP phones show the SIP registration status on the IP phone's Status screen in the Aastra Web UI. The following table describes the status conditions that can display for the account. Status Condition Registered Description Displays this status on accounts that
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    UI and Web UI Language The IP phones support several different languages. You can have the IP phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in
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    are dependant on the language packs currently loaded to the IP phone by your System Administrator. English is the default language and cannot be changed or removed. 3. Click Save Settings. The change is dynamic. The phone and the Aastra Web UI display all screens in the language you selected. Note
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    Customizing Your Phone Input Language The 6867i supports text and character inputs in various languages (English, German, French, Spanish, Italian, Portuguese, Russian, and Nordic). Inputting textual or character information into the IP phone UI can be done using the dialpad on the phone. You can
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    WXYZ9 * #/\@ Uppercase Characters 0 1.:;=_,-'&() ABC2ÀCÇ DEF3ÉÈË GHI4 JKL5 MNO6ÓÒ PQRS7 TUV8Ù WXYZ9 * #/\@ Customizing Your Phone Lowercase Characters 0 1.:;=_,-'&() abc2áàç def3éè ghi4ïí jkl5 mno6ñóò pqrs7 tuv8úü wxyz9 * #/\@ Lowercase Characters 0 1.:;=_,-'&() abc2äà def3
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    Customizing Your Phone Portuguese Key 0 1 2 3 4 5 6 7 8 9 * # Russian Key 0 1 2 3 4 5 6 7 8 9 * # Nordic Key 0 1 2 3 4 5 6 7 8 9 * # Uppercase Characters 0 1.:;=_,-'&() ABC2ÁÀÂÃÇ DEF3ÉÊ GHI4Í JKL5 MNO6ÓÔÕ PQRS7 TUV8ÚÜ WXYZ9 * #/\@ Uppercase Characters 0 1 2ABC ДЕЁЖЭ3DEF ИЙКЛ4GHI МНОП5JKL
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    to scroll through and choose the desired input language. Valid values are: • English (default) • Français (French) • Español (Spanish) • Deutsch (German) • Save softkey to save your changes. The change is dynamic. The phone and the Aastra Web UI allow you to enter text and characters in the language
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    to use when entering text and characters in the Aastra Web UI and IP phone UI. Valid values are: • English (default) • Français (French) • Español Set The 6867i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP phone UI and the Aastra Web UI
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    can be configured using the Aastra Web UI. Settings Configuring the Time Format, Daylight Savings, and Date Format Using the IP Phone UI IP Phone UI 1. Press on the phone to enter the Options List. . Valid values are 12 Hour and 24 Hour (the default is 12 Hour). 41-001524-00 REV00 - 04.2014 35
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    Customizing Your Phone 5. Press the 3 key to move to back to the options column and press the 2 key column. 10.Use the 5 and 2 keys to scroll through and choose the desired date format. Valid values are: • WWW MMM DD (default) • DD-MMM-YY • YYYY-MM-DD • DD/MM/YYYY • DD/MM/YY • DD-MM-YY • MM/DD/YY •
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    applies to your area. The default time zone is US-Eastern. Note: For a list of the time zone values available on the IP phone, see "Appendix A - on to IP Phone UI Time Server 2, and if necessary Time Server 3. Alternatively, you can set the date and time manually. 1. Press on the phone to enter
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    Customizing Your Phone 3. If you want to synchronize the time and date using a time name. Use the 123 4 softkey to toggle between entering numbers and entering letters. 4. If you want to manually set the date and time, press the Time box and disable the setting. button to clear the checkmark from
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    (default is enabled). 5. In the Time Server 1, Time Server 2, and Time Server 3 fields, enter IP addresses or qualified domain names for the primary, secondary, and tertiary time servers. Note: Time servers can only be entered if NTP Time Servers is enabled. 6. Click Save Settings. Call Forward Note
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    your system secure. You can change your user password using the IP phone UI or the Aastra Web UI. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). The default password is an empty string (i.e. leave the field
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    option and press the button or Select softkey.. Customizing Your Phone 3. At the Lock the phone? prompt, press the Lock softkey or navigate to the Yes button and press the button. The message Phone is locked and lock icon displays on the Home screen. Additionally the Message Waiting Indicator
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    . Configuring Lock Settings Using the Aastra Web UI Setting a User Password Aastra Web UI 1. Click on Operation > User Password. 2. In the Current Password field, enter the current user password. Note: By default, the user name is user (all lowercase) and the password field is left blank. 3. In
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    Customizing Your Phone Resetting a User Password If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only. Note: Valid
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    Customizing Your Phone Locking and Unlocking the Phone Aastra Web UI 1. Click on Operation > Phone Lock. To Lock the Phone 2. In the Lock the Phone? field, click Lock. The message Phone is locked and lock icon displays on the Home screen. Additionally the Message Waiting Indicator (MWI) will turn on
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    can set: Audio Mode Option Speaker Headset Speaker/Headset Headset/Speaker Description This is the default setting. Calls can be made or received using the handset or handsfree speakerphone. In handset audio mode, pressing the button on the phone switches to handsfree speakerphone. In Speaker
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    headset microphone and also allows you to enable/disable DHSG. Configuring Headset Mic Volume and DHSG Using the IP Phone UI IP Phone UI 1. Press on the phone to enter the Options List. 2. Navigate to the Audio > Headset DHSG is OFF (default) • DHSG is ON 8. Press the Save softkey to save your changes
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    ring tones a user can select from to set on the IP phones. You can enable/disable these ring tones on a global or per-line basis. The following table identifies the valid settings and default values for each type of configuration method. Ring Tones Configuration Method IP Phone UI Aastra Web UI
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    • Secondary dial tone • Ring tone • Busy tone • Congestion tones • Call waiting tone • Ring cadence pattern You configure global ring tones and tone sets using the IP phone UI and Aastra Web UI. Configuring Ring Tones Using the IP Phone UI IP Phone UI Global configuration only 1. Press on the
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    > Tone Sets option and press the button or Select softkey. Customizing Your Phone 3. Use the 5 and 2 keys to scroll through and choose the desired Italy2 • Malaysia • Mexico • Brazil • Russia • Slovakia • UK • US (default) 4. Press the Save softkey to save your changes. The tone set you select
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    Customizing Your Phone Configuring Ring Tones and Tone Sets Using the Aastra Web UI Aastra Web UI 1. Click on Basic Germany • Italy • Italy2 • Malaysia • Mexico • Brazil • Russia • Slovakia • UK • US (default) 3. Select a value from the Global Ring Tone field. Note: See the "Ring Tones" on page
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    and timer using the IP phone UI only. Setting the Brightness Level and Timer Using the IP Phone UI IP Phone UI 1. Press on the phone to enter the Options List keys. You can set the timer from 1 to 7200 seconds. Default is 600 (10 minutes). 6. Press the Save softkey to save your changes. 41-001524-00
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    . With live dialpad disabled, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initi- ates a call to that number. Note: Availability of this feature is dependant on your phone system or service provider. You can enable/disable the live dialpad using the IP
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    . If you do not wish to restart your phone, press Cancel or No. Note: Your phone is out of service temporarily during the restart and reboot process. Restarting Your Phone Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Reset. 2. Click Restart. 3. Click OK at the confirmation prompt
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    . You can set the emergency dial plan using the Aastra Web UI only. Note: Contact your local phone service provider for available emergency numbers in your area. The following table describes the default emergency numbers on the IP phones. Emergency Number 911 999 112 110 Description A United
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    the status of that line or call. When the phone is taken off-hook, the phone automatically selects a line for you. Line/Call Appearance LED Behavior Off Light flashes quickly Light is solid Light flashes slowly Line/Call Appearance Status Idle line or no call activity Ringing Connected Hold When
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    BLF or Speed Dial softkey. 3. Press the button to place a call using the contact's default phone number. If you would like to place a call to a different phone number attached to the contact (if applicable), highlight the desired phone number using the 5 and 2 navigation keys, and press the key
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    up to an additional 16 softkeys on each M680i Expansion Module. The 6867i IP phone allows up to 3 expansion modules on each phone. For more information about expansion modules, see "Model M680i Expansion Module" on page 163. You can use the Aastra Web UI to configure key functions. The following
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    BLF/Xfer Speed Dial/Xfer Speed Dial/Conf Directory Callers List Redial Conference Transfer Icom Phone Lock Paging Empty Description Indicates the key is configured as a Call Forward key. When pressed, the IP phone UI displays the Call Forward menus. Indicates the key is configured as a simplified
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    phone is not being used. The current line is in an active call (or the call is on hold). The phone is ringing. The user Call Return Call Forward Speed Dial/Xfer Speed Dial/Conf Directory Callers List Redial Conference Transfer Intercom Phone Lock Paging Empty Default , Busy In the Aastra Web UI, the
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    Softkeys Softkey Display Behavior On the 6867i IP phone, you can configure up to 20 (left) and 18 (bottom) functions on the softkeys. If you have no softkeys configured on the IP phone, and you assign softkey functions to higher number keys in the Aastra Web UI, the key functions automatically
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    can be made until one of the line/call appearances becomes available. Configuring a Line Key Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys 2. Select from Key 1 through Key 20 on the top keys. 3. In the Type
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    by placing the active call on hold first, and then pressing the speed dial key. You can create Speed Dial keys using any of the following methods: • Using the Aastra Web UI at the paths: - Operation > Softkeys and XML - Operation > Expansion Module Keys • Using the IP phone UI at the path Options
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    ). IP Phone UI 1. Press and hold an non-configured softkey, dialpad key, or expansion module key for three seconds. Softkey/Expansion Module Key This is the line that the phone opens to dial the number after you press the respective Speed Dial key. By default, the phone uses Line 1 for the Speed
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    to the Line field and select a line to apply to the key. This is the line that the phone opens to dial the number after you press the respective Speed Dial key. By default, the phone uses Line 1 for the Speed Dial key. If you want to use a different line, press the 3 or
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    Dial Softkey Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Configuring Softkeys a label to apply to this key. 5. In the Value field, enter the phone number, extension, or speed dial prefix to apply to this key. If you
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    Configuring Softkeys Creating Dialpad Speed Dial Keys Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Keypad Speed Dial. 2. Select a key from 1 through 9. 3. In the input box, enter the phone number, extension, or speed dial prefix to apply to this digit key. If you enter a speed dial
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    Softkeys Do Not Disturb (DND) Key The IP phones have a feature you can enable called Do Not Disturb (DND). Configuring a DND softkey allows you to quickly turn the DND feature on or off. If DND is enabled, callers calling into the phone hear a busy signal or a message, depending on how
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    or when the co-worker picks up his phone to make a call, the BLF softkey on the Supervisor's phone turns red, indicating that the worker's phone is in use and busy. Additionally, the corresponding softkey LED illuminates to match the monitored user's state, either off (idle), or solid (busy). Note
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    particular user. For example, sip:[email protected]. The value of the BLF List URI parameter must match the list name configured. Otherwise, no values display on the 6867i screen and the feature is disabled. Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion
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    of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, sip:[email protected]. Note: Contact your System Administrator for the BLF List URI. Expansion Module Keys 7. Select from Key 1 through Key 16. 8. In the Line field, select a line for which
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    be programmed on the left softkeys. The 6867i and any attached expansion modules support Automatic Call Distribution (ACD) for Sylantro call managers. The ACD feature allows the Sylantro call manager to distribute calls from a queue to registered IP phone users (agents). To use the ACD feature on
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    . Valid values are 1 through 9. Expansion Module Keys 6. Select from Key 1 through Key 16. 7. In the Line field, select a line to apply Automatic call distribution. Valid values are 1 through 9. 8. Click Save Settings. Utilizing the ACD Feature Using the IP Phone UI IP Phone UI 1. Check with your
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    . If you are on a call (or miss a call that has been distributed to your phone), your phone status automatically changes to Unavailable. Your phone remains in the Unavailable state until one of the following occurs: • You use the IP phone UI to manually switch the IP phone state back to Available or
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    call scripts. Note: The XML services must be set up by your System Administrator before you can use the key. On the 6867i IP phone, you can access the XML applications from the IP phone UI via an XML softkey. Using the Aastra to apply to this softkey. Expansion Module Keys 7. Select from Key 1 through
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    1. Press the XML softkey on the 6867i phone. An XML screen displays. 2. Use the 5 and 2 to scroll through the customized features. 3. For menu and directory services, select a service to display the information for that customized service. Message services display to the screen after pressing the
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    IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold). Configuring a Flash Key Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys
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    services. Configuring a Sprecode Key Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion to display on the IP phone for this key. 5. In the Value field, enter the appropriate value for accessing specific services from the server. Note:
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    Configuring Softkeys Park/Pickup Keys The 6867i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ call managers. The park/pickup feature performs as
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    value for accessing specific services from the server. Note: The Value and Line fields are configured by the Administrator. 18. Click Save Settings. 19. Click on Reset, then click Restart to restart the IP phone and apply the changes. Utilizing the Park Call/Pickup Parked Call Feature Using the IP
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    IP phone. When the Sylantro call manager detects an Last Call Return request, it translates this request and routes the call to the last caller. Configuring a Last Call Return Key Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module
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    is dependant on the Call Forward mode (Account (default), Phone, or Custom) configured for the phone. For more information about call forwarding and call forwarding modes, see "Call Forward Configuration" on page 141. Configuring a Call Forward Key Using the Aastra Web UI Aastra Web UI 1. Click on
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    keys' functionality together allowing the user to transfer calls or use BLF with one key phone, and you can reconnect the call (get the call back) by pressing the line key again. • BLF/Xfer and Call Forward: When the focused line is in the ringing state, pressing the BLF/Xfer key forwards the call
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    Key Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . calls to (for example, 3500). 5. In the Line field, select the line for which you want to use the key functionality. Valid values are: • global • 1 through 9 Expansion
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    /Xfer and Call Forward: When the phone is in the ringing state, pressing the Speed Dial/Xfer key forwards the call to the predefined extension. Configuring a Speed Dial/Xfer Key Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module
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    or uncheck (disable) the states you want to apply to this softkey. Expansion Module Keys 8. Select from Key 1 through Key 16. 9. In the Type 10. In the Value field, enter the speed dial extension or the extension to transfer calls to (for example, 3600). 11. In the Line field, select the line for
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    Configuring Softkeys Speed Dial/Conf The 6867i allows you to configure a softkey or programmable key or expansion module key to be used as a speed dial conference key (Speed Dial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a pre-
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    Configuring Softkeys Expansion Module Keys 8. Select from Key 1 through Key 16. 9. In the Type field, select Speed Dial/Conf. 10. In the Value field, enter the speed dial
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    Directory Key By default, the 6867i has a dedicated Directory key. However, using the Aastra Web UI, you can assign the Directory key to any key on the left or bottom softkeys on the phone. Directory Key The Directory feature allows you to store frequently used names and numbers on the phone
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    Configuring a Directory Key Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Configuring Softkeys Softkeys 2. Select from Key 1 through Key 20 on the Top keys. or Select from Key 1 through Key 18 on the Bottom keys. 3.
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    Softkeys Callers List Key By default, the 6867i has a dedicated Callers List key. However, using the Aastra Web UI, you can assign the Callers List key to any key on the left or bottom keys on the phone. Callers List Key The Callers List is a stored log of your incoming calls. You can use the
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    Configuring a Callers List Key Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Configuring Softkeys Softkeys 2. Select from Key 1 through Key 20 on the Top keys. or Select from Key 1 through Key 18 on the Bottom keys. 3.
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    Configuring Softkeys Redial Key By default, the 6867i has a dedicated Redial key. However, using the Aastra Web UI, you can assign the Redial key to any key on the left or bottom keys on the phone. Redial Key The Redial List is a stored log of your outgoing calls. You can use the Redial key to
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    Configuring a Redial Key Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Configuring Softkeys Softkeys 2. Select from Key 1 through Key 20 on the Top keys. or Select from Key 1 through Key 18 on the Bottom keys. 3.
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    default, the 6867i has a dedicated Conference key. However, using the Aastra Web UI, you can assign the Conference key to any key on the left or bottom keys on the phone. Conference Key Note: For more information about conferencing, see "Conferencing Calls to this softkey. Expansion Module Keys 6.
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    default, the 6867i has a dedicated Transfer key. However, using the Aastra Web UI, you can assign the Transfer key to any key on the left or bottom keys on the phone. Transfer Key Note: For more information about transferring calls, see "Transferring Calls to this softkey. Expansion Module Keys 6.
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    calls, and to answer an incoming intercom call. Note: For more information about the Intercom feature, see "Using Intercom Functionality" on page 104. Configuring an Intercom Key Using the Aastra Web Ui Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion
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    to use as a lock/unlock key. You assign the function of the key as Phone Lock. Configuring a Phone Lock Key Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys 2. Select from Key 1 through Key 20 on the Top keys. or Select from Key 1 through
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    to preconfigured multicast address(es) without involving SIP signalling. You enter a multicast IP address(es) and a port number for the Paging key, that when pressed, initiates an outgoing multicast RTP session. This is called Group Paging on the IP phones. You can also specify group paging RTP
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    on the Allow Barge In parameter setting and the idling/on call state. IP Phone UI 1. On the IP phone, press the softkey or expansion module key you configured for Paging. The phone opens a multicast RTP session and an outgoing OR incoming phone screen displays. 2. Press the Drop key to end the
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    set a softkey to force a blank entry on the IP phone display for a specific key. You do this by setting the is ignored. Configuring an Empty Key Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys 2. Select from Key 1
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    Key Use the following procedure to delete a key's functionality on the 6867i IP phone. Deleting a Key's Function Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Configuring Softkeys 2. Choose the key you want to delete
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    ways to make calls on your 6867i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • Lifting the handset • Pressing or • Pressing a line/call appearance button At the dial tone, enter the number you wish to call. Note: After dialing
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    . Note: See the Aastra 6867i SIP IP Phone Installation Guide for more information. 3. Press the key to obtain a dial tone or to answer an incoming call. Depending on the audio mode selected from the Options List, a dial tone or an incoming call is received on either the headset or the handsfree
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    handset back on-hook or by pressing or the line/call appearance button for the active call. When you hang up, the remote phone also hangs up. You can set specific incoming Intercom call features on the 6867i IP phone using the Aastra Web UI. The following table describes these features. Incoming
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    utilized during the call can also be viewed. You can view, scroll, and delete line items in the Redial List from the IP phone UI as wells as copy selected entries to the Directory. You can also dial out directly using a displayed entry in the Redial List. On the 6867i, you access the Redial
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    recent number you dialed from the phone. 2. Press 4 to see more detailed information about they redial entry. Note: The detailed view screen contains the picture ID of the called party (if available), the date and time of the outgoing call, whether or not the call was answered, the line on which
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    Deleting an Entry In the Redial List IP Phone UI 1. Press once to access the Redial List. 2. Use the . 4. Press the DeleteItem softkey to erase the entry. Deleting All Entries In the Redial List IP Phone UI 1. Press once to access the Redial List. 2. Press the Delete softkey. 3. Press the
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    keeping the old number intact. Mute You can use the key to mute the handset, headset, or speakerphone. When you use the key on your phone, you cannot be heard on an active call or on a conference. For muted calls, the handsfree LED flashes and the key LED is on. To switch mute on
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    screen. Additionally, the line/call appearance LED flashes quickly for the incoming call. Answering an Incoming Call IP Phone UI • For handsfree operation, press incoming call. , the Answer softkey, or the line/call appearance button for the • Press for headset operation. • Lift the handset
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    use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or create a conference call. Placing a Call on Hold You can place an active call on hold by pressing the retrieve the call. IP Phone UI 1. Connect to the call (if not already connected). 2. Press the key. key
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    you can either complete the transfer or cancel the transfer to go back to the original call. Direct Transfer The 6867i IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have the transfer recipient on hold on another line, you can simply
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    Use the following procedure to transfer a call to another extension. IP Phone UI 1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. 2. Press the key or Xfer softkey. 3. Enter the extension
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    Calls Transferring an Existing Call to Another Existing Call IP Phone UI 1. Ensure you are on an active call with the party you wish to transfer (the transfer recipient should be placed on hold). Note: Direct transferring can be performed in either the Mult-View Call screen or Detailed View Call
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    to a Contact in the Directory Users can complete a transfer to a contact in their local directory. If a user is in a call and initiates a transfer, they can nav- igate to the Directory screen and use the key to complete a blind or consultative transfer. IP Phone UI 1. Connect to Party
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    Handling Calls Indication of Transferred Calls When you transfer an active call, the near-end phone displays a Call Transferred screen when a call is transferred and the far-end call is dropped. The figure below illustrates the Call Transferred screen on the 6867i phone. 41-001524-00 REV00 - 04.
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    - Administrators must enable this method). Local Conferencing The 6867i phone supports up to three parties (including yourself) in a conference call. This is called local conferencing and is the default method of conferencing on the 6867i. Note: Your System Administrator can set your Conference key
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    Handling Calls 3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to the conference. 4. Press the key or Conf softkey. 5. Enter the phone number of Party 3. 41-001524-00 REV00 - 04.2014 117
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    conference. 7. Press the key or Conf softkey again to add Party 3 to the conference. Party 2 and Party 3 will connect with you to form a conference call. 8. To drop a party from the conference, use the 5 or 2 navigation keys to highlight the desired party and press the Drop key. 118 41-001524
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    Call By Joining Two Existing Calls IP Phone UI 1. Ensure you are on an active call with one of the parties with whom you wish to create a conference (the other party should be placed on hold). Note: Direct conferencing can be performed in either the Mult-View Call screen or Detailed View Call
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    enable centralized conferencing, then the 6867i uses local conferencing by default. Your Administrator can configure centralized Conference Call By Joining Two Existing Calls" on page 119. Setting Up a Conference and Adding Multiple Parties (for Sylantro and BroadSoft Call Managers) IP Phone UI
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    Parties The 6867i allows a host to easily leave a three-way conference call without disrupting phone. Your phone leaves the three-way conference call but the remaining parties are still connected together. Ending Calls IP Phone UI To end a call, you first need to connect or reconnect to the call
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    and personal contacts. These features include: • Directory • Callers List • DND and Call Forward Directory The Directory is your personal phone book, conveniently stored within your phone. You can enter up to 200 entries into the 6867i Directory by adding them manually or by saving the number and
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    Calls Accessing and Using Your Directory IP Phone UI 1. Press the key. The Directory displays the list of entries alphabetically. The following is an example of the Directory screen. Note: If the Directory is empty, a Directory match. 4. To dial the default number (i.e. the first number
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    Managing Calls Adding New Entries to the Directory IP Phone UI 1. Press the key. 2. Press the Add New move the Line field and using the 3 and 4 navigation keys set the default line that will be used to call the Directory entry. 7. Press the Save softkey to save your changes. 124 41-001524-00
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    Managing Calls Adding New Numbers to an Existing Directory Entry IP Phone UI 1. Press the key. 2. Press the 2 and 5 navigation keys to scroll through and highlight the respective Directory entry (or perform a search for the entry as per the steps outlined in "Accessing and Using Your Directory"
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    Line field and using the 3 and 4 navigation keys edit the default line that will be used to call the Directory entry. 8. Press the Save softkey to save your changes. Deleting Entries from the Directory You can delete entries from the Directory in the following ways: • Delete a single entry in the
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    Delete softkey. The following screen displays. Managing Calls 4. Press the Delete softkey again to delete the Directory entry. 5. Press the Cancel softkey to cancel the delete function. To delete a specific number attached to a Directory entry IP Phone UI 1. Press the key. 2. Press the 2 and
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    Managing Calls To delete all entries in the Directory IP Phone UI 1. Press the key. 2. Press the Delete softkey. The following screen displays. 3. Press the Delete All softkey to delete all the entries in the Directory. 4. Press the Cancel softkey to cancel the delete function. 128 41-001524
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    Managing Calls Downloading the Directory to Your PC You can download the Directory to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for
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    , and call features utilized during the call can also be viewed. You can view, scroll, and delete line items in the Callers List from the IP phone UI as wells as copy selected entries to the Directory. You can also dial out directly using a displayed entry in the Callers List. On the 6867i, you
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    Accessing and Using the Callers List IP Phone UI 1. Press the key. Managing Calls 2. Use the 5 and 2 keys to scroll through the entries in the Callers List. 3. Press 4 to see more detailed information about they Callers List entry. Note:
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    Managing Calls Editing Entries in the Callers List In the Callers List, pressing the EditNum softkey allows you to edit the entry's number prior to dialing out or copying to the Directory. IP Phone UI 1. Press the key. 2. Use the 5 and 2 keys to scroll through the entries in the Callers List.
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    Managing Calls Deleting Entries from the Callers List You can delete individual entries from the Callers List or you can simply delete all entries in the Callers List. To delete an individual entry from the Callers List IP Phone UI 1. Press the key. 2. Use the 5 and 2 keys to scroll through the
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    Managing Calls Copying Entries to the Directory IP Phone UI 1. Press the key. 2. Press the 2 and 5 navigation keys to scroll through and highlight the respective Callers List entry. 3. Press the Copy softkey. The entry is copied to the Directory. Note: If the contact's name already exists in
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    number of missed calls to the phone. The number of calls that have not been answered increment on the phone's Home screen as # Missed Calls. As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List. When the user accesses the Callers
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    in a spreadsheet application. This file displays the name, phone number, and the line that the call came in on. Downloading the Callers List Aastra Web UI 1. Click on Operation > Directory. 2. In the Callers List field, click on Save As. A download window displays. 3. Click OK. 4. Enter the location
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    about call forwarding to other numbers. On the 6867i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Aastra Web UI at the path, Basic Settings > Preferences > General > DND Key Mode: Account, Phone (default), and
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    focus on the phone to on or off. • Phone (default): Sets DND on for all accounts on the phone. DND key toggles all accounts on the phone to on or off. • Custom: Sets the phone to display custom screens after pressing the DND key that list the account(s) on the phone. The user can select a specific
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    Account Configuration. Managing Calls 5. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. Notes: • If you selected Account or Custom mode in Step 2, you can enable/disable each account or all accounts as applicable. If you selected Phone mode, the
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    Calls Configuring DND Modes Using the IP Phone UI After you add a DND key to your phone, you can toggle the DND state using this key on the phone. Use the following procedure to enable/disable DND on the IP phone in Phone Mode (Default) IP Phone UI 1. From the to quickly enable or disable DND for
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    6867i, you can set Call Forward on the phone-side for a specific account or for all accounts on the phone. You can set a Call Forward mode using the Aastra Web UI at the path, Basic Settings > Preferences > General > Call Forward Key Mode: Account (default), Phone, and Custom. Call Forward behaves
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    Managing Calls Configuring Call Forward Using the Aastra Web UI Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. In the Call Forward Key Mode field, select a call forward mode to use on the phone. • Account (default): The Account mode allows you to configure Call Forward on a
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    or all accounts as applicable. You can enter different phone numbers for each enabled state. • If you selected Phone mode, all accounts are set to the same Call Forward configuration (All, Busy, and/or No Answer) as Account 1 on the phone. In the Aastra Web UI, only Account 1 is enabled. All other
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    the specified number. Valid values are 1 through 20. Default is 1. When using the Account mode or Custom mode, you can enter a different number of rings for each account. If you use the Aastra Web UI to change the Call Forward Key Mode to Phone, all accounts synchronize to Account 1. 8. Click Save
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    button to enable the Call Forward mode. 8. Press the Save softkey to save your changes. Call Forward in Phone Mode IP Phone UI 1. Press the configured Call Fwd softkey or press , navigate to the Call Forward option and press the button or Select softkey. The Call Forward screen displays and is
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    No Answer. • Pressing the CopyToAll key copies the call forward number of the Call Forward mode in focus to every Call Forward mode of that account. For example, if you have the cursor pointing at the All state and has a call forward phone number configured, pressing the CopytoAll key assigns the
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    features you can use on the 6867i phone. Display DTMF Digits A feature on the 6867i phone allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the dialpad to dial, or when dialing from a softkey or expansion module key. DTMF is the signal
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    a caller is on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. The Play Call Waiting Tone field is enabled by default. To disable this field
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    when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. The Stuttered Dial Tone field is enabled by default. To disable this field, uncheck the box
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    's setting. Setting and saving the value in the Aastra Web UI applies to the phone immediately. Configuring XML Beep Support Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. The XML Beep Support field is enabled by default. To disable this field, uncheck the box. 3. Click
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    the value in the Aastra Web UI applies to the phone immediately. Configuring Status Scroll Delay Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. Enter a value in the Status Scroll Delay (seconds) field. Valid values are: 1 to 25 seconds. Default is 5 seconds. 3. Click Save
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    a feature on the 6867i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is
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    feature using the Call Hold Reminder During Active Calls parameter in the Aastra Web UI. Configuring Call Hold Reminder During Active Calls Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. The Call Hold Reminder During Active Calls field is disabled by default. To enabled this
  • Aastra 6867i | 6867i User Guide - Page 160
    You can enable or disable this feature using the Call Hold Reminder parameter in the Aastra Web UI. Configuring Call Hold Reminder Aastra Web UI 1. Click on Basic Settings > Preferences > General 2. The Call Hold Reminder field is disabled by default. To enabled this field, check the box. When this
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    value of 0 is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Aastra Web UI. Configuring Call Waiting Tone Period Aastra Web UI 1. Click
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    you are on an active call. The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Aastra Web UI. If you enable this parameter, which is the default, pressing the key rejects calls coming into the phone while you are on an active call. When you disable this parameter
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    all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 9). You configure the MWI using the Aastra Web UI. Configuring Message Waiting Indicator Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. The Message Waiting Indicator Line field
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    , by placing the active call on hold and automatically answering the intercom call. When you disable this parameter, and there is an active call, the phone treats an incoming intercom call like a normal call and plays the call warning tone. Allow Barge In is enabled by default. 158 41-001524-00
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    Incoming Intercom Settings Aastra Web UI 1. Click on Basic Settings > Preferences > Incoming Intercom Settings. Additional Features 2. The Auto-Answer field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls. To disable this
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    multicast address(es) without involving SIP signalling. This is called Group Paging on the IP phones. You can specify up to 5 multicast addresses that the phone listens for on the network. This feature is configurable using the Aastra Web UI only. The 6867i in the local network listens for
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    at a glance. The phones include an enhanced SCA for the call managers that support call bridging and allows two or more SCA users to be connected in a call with a third party. Refer to the following example. SCA phone 1 answers. When 2 and 3 pickup, 1 can hang up. Phone A calls the SCA number and
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    for Local Off Seized Solid Red Progressing (outgoing call) Solid Red Alerting (incoming call) Flashing Red Active Solid Red Held Hold Private not been set up, you can dial any star code commands on the 6867i phone the same way you would on a regular telephone. Other Features A multitude
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    paper label for convenient key labelling. The M680i Expansion Module keys support the following functions: • None • Call Forward • Line • BLF/Xfer • Speed Dial • Speed Dial/Xfer • Do Not Disturb (DND) • Speed Dial/Conf • Busy Lamp Field (BLF) • Directory • BLF/List • Callers List • Auto
  • Aastra 6867i | 6867i User Guide - Page 170
    Services Directory DND Home (Speeddial) John (Speeddial) Mary (Speeddial) Press to initiate function Note: For more information about installing the M680i Expansion Modules on your phone, see the Aastra M680i Expansion Module Quick Start Guide and Aastra M680i Expansion Module Installation Guide
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    or Headset section in the Aastra 6867i Installation Guide for information. How do I find the IP address of my phone? Instructions on where to find the IP address of your phone can be found in "Finding Your Phone's IP Address" on page 25. Why does my phone display the No Service message? The phone
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    Troubleshooting Solutions How do I restart the IP phone? You can restart the phone from the IP phone UI or through the Aastra Web UI. See "Restarting Your Phone Using the IP Phone UI"on page 53 and "Restarting Your Phone Using the Aastra Web UI"on page 53 for more information. How do I lock my phone
  • Aastra 6867i | 6867i User Guide - Page 173
    . After Warranty Service Aastra offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra product, at Aastra's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: • In North
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    to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services. This express warranty sets forth the entire liability and obligations of Aastra with respect to breach of this express warranty and is in lieu of all other express or
  • Aastra 6867i | 6867i User Guide - Page 175
    Part 3-2 of the ACL to a supply of goods or services. After Warranty Service Aastra offers ongoing repair and support for this product. If you are information and shipping instructions contact: Aastra Telecom Australia Pty Ltd 745 Springvale Road Mulgrave VIC 3170 ABN 16 140 787 195 Phone: +61 3
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    Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name AD-Andorra AE-Dubai AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires
  • Aastra 6867i | 6867i User Guide - Page 177
    Time Zone Name CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES
  • Aastra 6867i | 6867i User Guide - Page 178
    Appendix A - Time Zone Codes Time Zone Name LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-
  • Aastra 6867i | 6867i User Guide - Page 179
    Time Zone Name TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade Time Zone Code EET AST CST EET EST CST MST PST AKS HAS HST UYS CET CET Appendix A - Time Zone Codes 41-001524-00 REV00 -
  • Aastra 6867i | 6867i User Guide - Page 180
    6867i additional features of 147 features of ...1 line settings ...55 making calls ...102 requirements of 2 A Aastra Web UI Basic Settings parameters 22 Operaton parameters 21 phone status ...21 about this guide ...1 ACD key ...71 allow barge-in, for intercom 158 answering incoming calls
  • Aastra 6867i | 6867i User Guide - Page 181
    callers list ...24 directory ...24 redial list ...24 switch UI focus to ringing line 152 T time and date ...35 time and date format 35 transfer key ...4 transferring calls blind ...111 consultative ...111 indication of ...115 troubleshooting solutions 165 changing user password 165 display blank
  • Aastra 6867i | 6867i User Guide - Page 182
    "No Service 165 restarting the phone 166 using services 165 VM message light not working 165 U UI, navigation ...15 UI, overview ...10 Using ...67 V voicemail ...109 volume control keys 4 W warning tone, for Intercom 158 warranty exclusions 1 Web UI, using ...20 X XML beep support 150 XML
  • Aastra 6867i | 6867i User Guide - Page 183
    and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is
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Aastra Model 6867i SIP IP Phone
User Guide
Release 3.3.1 SP3
41-001524-00 REV00 – 04.2014