Aastra 6867i 6867i User Guide - Page 5

Content

41-001524-00 REV00 – 04.2014

v

Making Calls

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Dialing a Number

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Pre-Dialing a Number

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Using Handsfree Speakerphone

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Using a Headset

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Using Intercom Functionality

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Redial

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Mute

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Receiving Calls

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Answering an Incoming Call

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Sending an Incoming Call to Voicemail

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Handling Calls

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Placing a Call on Hold

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Transferring Calls

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Conferencing Calls

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Ending Calls

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Managing Calls

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Directory

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Callers List

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

DND and Call Forward

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Additional Features

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Display DTMF Digits

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Play Call Waiting Tone

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Stuttered Dial Tone

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

XML Beep Support

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Status Scroll Delay

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Switch UI Focus to Ringing Line

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Call Hold Reminder During Active Calls

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Call Hold Reminder (on single hold)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Call Waiting Tone Period

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Goodbye Key Cancels Incoming Calls

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Message Waiting Indicator

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Incoming Intercom Call Features

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Aastra 6867i 6867i User Guide - Page 5

Making Calls, Receiving Calls, Additional Features, Call Hold Reminder During Active Calls - headset

Page 5 highlights

Section	Page
Software License Agreement	2
Content	3
Welcome	7
About this Guide	7
Documentation	7
Phone Features	7
Requirements	8
Installation and Setup	8
IP Phone Keys	9
Key Panel	9
Key Description	10
Dialpad Keys	12
Getting Started	13
Plugging in and Starting the Phone	13
Network Connected/Network Disconnected	15
UI Overview	16
Home Screen	16
Line Selection Screen	18
Detailed-View Call Screen	19
Multi-View Call Screen	20
UI Navigation	21
Methods of Customizing Your Phone	23
Phone Options via the IP Phone UI	23
Simplified Options List	24
Using the IP Phone UI	25
Phone Options via the Aastra Web UI	26
Using the Aastra Web UI	26
Phone Status	29
Phone Status via IP Phone UI	29
Finding Your Phone’s IP Address	31
Phone Status via the Aastra Web UI	32
SIP Account Status	33
Customizing Your Phone	34
Language	34
IP Phone UI and Web UI Language	34
Input Language	36
Specifying the Input Language Using the Aastra Web UI	40
Latin 2 Character Set	40
Time and Date	41
Settings	41
Time Zone	43
Set Date and Time	43
Configuring Time and Date Settings Using the Aastra Web UI	45
Call Forward	45
Lock	46
Password	46
Phone Lock	46
Configuring Lock Settings Using the Aastra Web UI	48
Audio	51
Audio Mode	51
Headset	52
Ring Tones and Tone Sets	53
Display	57
Dialpad	58
Live Dialpad	58
Speed Dial Edit	58
Restart	59
Restarting Your Phone Using the IP Phone UI	59
Restarting Your Phone Using the Aastra Web UI	59
Emergency Dial Plan	60
Defining an Emergency Dial Plan Using the Aastra Web UI	60
Line and Call Appearances	61
Presence Key	62
Using the Presence Key	62
Configuring Softkeys	63
State-Based Softkeys	65
Softkey Display Behavior	66
Line Key	67
Configuring a Line Key Using the Aastra Web UI	67
Speed Dial Key	68
Speed Dial Prefix	68
Press-and-Hold to Create a Speed Dial (applicable to softkeys, dialpad keys, expansion module keys)	69
Creating a Dialpad Speed Dial Key Using the Speed Dial Edit Option	70
Creating a Speed Dial Softkey Using the Aastra Web UI	71
Creating Dialpad Speed Dial Keys Using the Aastra Web UI	72
Do Not Disturb (DND) Key	73
Configuring a DND Key Using the Aastra Web UI	73
Busy Lamp Field (BLF) Key	74
Configuring a BLF Key Using the Aastra Web UI	74
BLF/List Key	75
Configuring a BLF/List Key Using the Aastra Web UI	75
Automatic Call Distribution (ACD) Key (for Sylantro Call Managers)	77
Configuring an Automatic Call Distribution (ACD) Key Using the Aastra Web UI	77
Utilizing the ACD Feature Using the IP Phone UI	78
XML Key	80
Configuring an XML Key Using the Aastra Web UI	80
Accessing the XML Service Using the IP Phone UI	81
Flash Key	82
Configuring a Flash Key Using the Aastra Web UI	82
Sprecode Key	83
Configuring a Sprecode Key Using the Aastra Web UI	83
Park/Pickup Keys	84
Configuring Park/Pickup Keys Using the Aastra Web UI	84
Utilizing the Park Call/Pickup Parked Call Feature Using the IP Phone UI	85
Configuring a Last Call Return Key Using the Aastra Web UI	86
Call Forward Key	87
Configuring a Call Forward Key Using the Aastra Web UI	87
BLF/Xfer	88
BLF/Xfer Key Requirements and Functionality	88
Configuring a BLF/Xfer Key Using the Aastra Web UI	89
Speed Dial/Xfer	90
Speed Dial/Xfer Key Requirements and Functionality	90
Configuring a Speed Dial/Xfer Key Using the Aastra Web UI	90
Speed Dial/Conf	92
Configuring a Speed Dial/Conf Key Using the Aastra Web UI	92
Directory Key	94
Configuring a Directory Key Using the Aastra Web UI	95
Callers List Key	96
Configuring a Callers List Key Using the Aastra Web UI	97
Redial Key	98
Configuring a Redial Key Using the Aastra Web UI	99
Conference Key	100
Configuring a Conference Key Using the Aastra Web UI	100
Transfer Key	101
Configuring a Transfer Key Using the Aastra Web UI	101
Intercom Key	102
Configuring an Intercom Key Using the Aastra Web Ui	102
Phone Lock Key	103
Configuring a Phone Lock Key	103
Paging Key	104
Configuring a Paging Key Using the Aastra Web UI	104
Using the Paging Key	105
Empty Key	106
Configuring an Empty Key Using the Aastra Web UI	106
None Key	107
Deleting a Key’s Function Using the Aastra Web UI	107
Making Calls	108
Dialing a Number	108
Pre-Dialing a Number	108
Using Handsfree Speakerphone	109
Using a Headset	109
Volume Controls for the Headset Microphone	109
Making and Receiving Calls Using a Headset	109
Using Intercom Functionality	110
Using the Icom Key	110
Redial	111
Accessing the Redial List	112
Deleting an Entry In the Redial List	113
Deleting All Entries In the Redial List	113
Copying Entries to the Directory	114
Mute	114
Receiving Calls	115
Answering an Incoming Call	115
Sending an Incoming Call to Voicemail	115
Handling Calls	116
Placing a Call on Hold	116
When on Hold	116
Automatic Hold	117
Retrieving a Held Call	117
Transferring Calls	117
Blind Transfer	117
Consultative Transfer	117
Direct Transfer	117
Transferring an Existing Call to Another Existing Call	119
Transferring to a Contact in the Directory	120
Indication of Transferred Calls	121
Conferencing Calls	122
Local Conferencing	122
Centralized Conferencing (for Sylantro and BroadSoft Call Managers)	126
Ending a Conference and Transferring Remaining Parties	127
Ending Calls	127
Managing Calls	128
Directory	128
Accessing and Using Your Directory	129
Managing the Directory	129
Downloading the Directory to Your PC	135
Callers List	136
Accessing and Using the Callers List	137
Editing Entries in the Callers List	138
Deleting Entries from the Callers List	139
Copying Entries to the Directory	140
Missed Calls Indicator	141
Downloading the Callers List to Your PC	142
DND and Call Forward	143
DND Configuration	143
Configuring a DND Key	144
Configuring DND Using the Aastra Web UI	144
Configuring DND Modes Using the IP Phone UI	146
Call Forward Configuration	147
Configuring a Call Forward Key	147
Configuring Call Forward Using the Aastra Web UI	148
Using Call Forward via the IP Phone UI	150
Additional Features	153
Display DTMF Digits	153
Configuring Display of DTMF Digits	153
Play Call Waiting Tone	154
Configuring Call Waiting Tone	154
Stuttered Dial Tone	155
Configuring Stuttered Dial Tone	155
XML Beep Support	156
Configuring XML Beep Support	156
Status Scroll Delay	157
Configuring Status Scroll Delay	157
Switch UI Focus to Ringing Line	158
Configuring Switch Focus to Ringing Line	158
Call Hold Reminder During Active Calls	159
Configuring Call Hold Reminder During Active Calls	159
Call Hold Reminder (on single hold)	160
Configuring Call Hold Reminder	160
Call Waiting Tone Period	161
Configuring Call Waiting Tone Period	161
Goodbye Key Cancels Incoming Calls	162
Configuring Goodbye Key to Cancel Incoming Calls	162
Message Waiting Indicator	163
Configuring Message Waiting Indicator	163
Incoming Intercom Call Features	164
Auto-Answer/Play Warning Tone	164
Microphone Mute	164
Allow Barge In	164
Configuring Incoming Intercom Settings	165
Group RTP Paging	166
Configuring Group RTP Paging	166
Shared Call Appearance (SCA) Call Bridging	167
Star Codes	168
Other Features	168
Model M680i Expansion Module	169
Using the Expansion Modules	170
M680i Expansion Module	170
Press-and-Hold to Create a Speed Dial Key	170
Troubleshooting Solutions	171
Why is my display blank?	171
Why is my speakerphone not working?	171
Why can’t I get a dial tone?	171
Why doesn’t my phone ring?	171
Why is the light not coming on with a new voicemail message?	171
Why is my handset not working?	171
How do I find the IP address of my phone?	171
Why does my phone display the No Service message?	171
How do I change my user password?	171
Why does my phone display Bad Encrypted Config?	171
How do I restart the IP phone?	172
How do I lock my phone?	172
Limited Warranty	173
Exclusions	173
Warranty Repair Services	173
After Warranty Service	173
Limited Warranty (Australia Only)	174
Repair Notice	174
Exclusions	174
Warranty Repair Services	175
After Warranty Service	175
Appendix A - Time Zone Codes	176
Time Zone Name/Time Zone Code Table	176
Index	180