Aastra 6867i 6867i User Guide - Page 117

Handling Calls Automatic Hold When juggling between calls, you do not have to press the button to go from one call to the next. The phone auto- matically puts your current call on hold as soon as you press a new line/call appearance button. Retrieving a Held Call If you have more than one call on hold, you can reconnect to a held call by pressing the line/call appearance button where that call is being held or by navigating to the call on the Line Selection or any Call screen and pressing or Pickup softkey. Press or the Drop softkey to disconnect the call. Transferring Calls The 6867i IP phone has a dedicated Transfer key. You can use this hard key to transfer calls or use the Xfer softkey offered on screen when in a connected call. Transfer Key Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to. Consultative Transfer You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do this, simply remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer to go back to the original call. Direct Transfer The 6867i IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have the transfer recipient on hold on another line, you can simply navigate to the recipient and press the key or Xfer softkey and the direct transfer will be performed. 41-001524-00 REV00 - 04.2014 111