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Samsung SCX 4725FN User Manual (ENGLISH) - Page 72

Common Macintosh problems (SCX-4725FN only), Problem, Possible cause and solutions - driver for mac

UPC - 635753613117

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Problem Possible cause and solutions The machine does not scan. • Check if a document is loaded into the machine. • Check if your machine is connected to the computer. Make sure if it is connected properly if an I/O error is reported while scanning. • Check if the port is not busy. Since functional components of MFP (printer and scanner) share the same I/O interface (port), the situation of simultaneous access of different "consumer" application to the same port is possible. To avoid possible conflicts, only one of them at a time is allowed to gain control over the device. The other "consumer" will encounter "device busy" response. This can usually happen while starting scan procedure, and appropriate message box will be displayed. To identify the source of the problem, you should open ports configuration and select the port assigned to your scanner. port's symbol /dev/mfp0 corresponds to LP:0 designation displayed in the scanners' options, /dev/mfp1 relates to LP:1 and so on. USB ports start at /dev/mfp4, so scanner on USB:0 relates to /dev/mfp4 respectively and so forth sequentially. In the Selected port pane you can see if the port is occupied by some other application. If this is the case, you should wait for completion of the current job or should press the Release port button, if you are sure that the present port's owner is not functioning properly. I cannot scan via Gimp Front-end. • Check if Gimp Front-end has "Xsane: Device dialog." on the "Acquire" menu. If not, you should install Xsane plugin for Gimp on the your computer. You can find Xsane plug-in package for Gimp on Linux distribution CD or Gimp home page. For the detail information, refer to the Help for Linux distribution CD or Gimp Front-end application. If you wish to use other kind of scan application, refer to the Help for application. Problem I encounter error "Cannot open port device file" when printing a document. Possible cause and solutions Please avoid changing the print job parameters (via LPR GUI, for example) while a print job is in progress. Known versions of CUPS server break the print job whenever print options are changed and then try to restart the job from the beginning. Since Unified Linux Driver locks port while printing, the abrupt termination of the driver keeps the port locked and therefore unavailable for subsequent print jobs. If this situation occurred, please, try to release the port. Common Macintosh problems (SCX-4725FN only) Problem Suggested solutions The printer does not print PDF file correctly. Some parts of graphics, text or illustrations are missing. Incompatibility between the PDF file and the Acrobat products: Printing the PDF file as an image may solve this problem. Turn on Print as Image from the Acrobat printing options. Note: It will take longer to print when you print a PDF file as an image. The document has printed, but the print job has not disappeared from the spooler in Mac OS 10.3.2. Update your Mac OS to OS 10.3.3. or higher. Some letters are not displayed normally during the Cover page printing. This problem is caused because Mac OS can not create the font during the Cover page printing. English alphabet and numbers are displayed normally at the Cover page. 13.14

Section	Page
Contents	5
Introduction	13
Special features	13
Printer overview	14
Front view	14
Rear view	14
Control panel overview	15
Finding more information	16
Selecting a location	16
System setup	17
Menu overview	17
Changing the display language	18
Changing the country	18
Setting the date and time	18
Changing the clock mode	18
Setting sounds	18
Speaker, ringer, key sound, and alarm sound	19
Speaker volume	19
Entering characters using the number keypad	19
Entering alphanumeric characters	19
Keypad letters and numbers	19
Correcting numbers or names	19
Inserting a pause	19
Using the save modes	19
Toner Save mode	19
Power Save mode	20
Software overview	21
Supplied software	21
Printer driver features	22
System requirements	22
Network setup (SCX-4725FN only)	24
Introduction	24
Via network administration programs	24
Via the control panel	24
Supported operating systems	24
Configuring TCP/IP	24
Static addressing	25
Dynamic addressing (BOOTP/DHCP)	25
Configuring EtherTalk	25
Restoring the network configuration	25
Printing a network configuration page	25
Resetting the network interface	25
Using SetIP program	25
Loading originals and print media	27
Loading originals	27
On the scanner glass	27
In the ADF	27
Selecting print media	28
Supported print media types and sizes	29
Media sizes supported in each mode	30
Guidelines for selecting and storing print media	30
Loading paper	31
In the tray	31
In the manual tray	32
Setting the paper size and type	33
Verifying an output location	33
Copying	34
Copying	34
Changing the settings for each copy	34
Darkness	34
Original Type	34
Number of copies	34
Reduced or enlarged copy	35
Changing the default copy settings	35
Using special copy features	35
Clone copying	35
Collation	35
Auto fit	36
ID card copying	36
2-up or 4-up copying	36
Poster copying	37
Setting copy timeout	37
Basic printing	38
Printing a document	38
Canceling a print job	38
Scanning	39
Scanning basics	39
Scanning to an application	39
Faxing	40
Setting the fax header	40
Adjusting the document settings	40
Resolution	40
Darkness	41
Sending a fax automatically	41
Sending a fax manually	41
Confirming a transmission	42
Automatic redialing	42
Redialing the last number	42
Changing receiving modes	42
Receiving automatically in Fax mode	42
Receiving manually in Tel mode	42
Receiving manually using an extension telephone	43
Receiving automatically in Ans/Fax mode	43
Receiving faxes using DRPD mode	43
Receiving in secure receiving mode	43
Activating secure receiving mode	43
Printing received faxes	44
Deactivating secure receiving mode	44
Receiving faxes in memory	44
Sending a fax to multiple destinations	45
Sending a delayed fax	45
Adding pages to a delayed fax	45
Canceling a delayed fax	46
Sending a priority fax	46
Fax setup	47
Changing the fax setup options	47
Fax setup options	47
Using the advanced fax features	48
Advanced fax options	48
Printing sent fax report automatically	48
Using the toll save mode	48
Setting up Phone Book	49
Speed dial numbers	49
Group dial numbers	49
Searching Phone Book for an entry	50
Printing Phone Book	50
Ordering supplies and accessories	51
Toner cartridges	51
How to purchase	51
Maintenance	52
Printing reports	52
Printing a report	52
Other available reports	52
Clearing memory	52
Cleaning your machine	53
Cleaning the outside	53
Cleaning the inside	53
Cleaning the scan unit	54
Maintaining the toner cartridge	54
Redistributing toner	55
Replacing the toner cartridge	55
Cleaning the drum	56
Cleaning the drum automatically	56
Sending new toner notification	56
Printing continuously when the Toner Empty Replace Toner message appears	57
Clearing the Toner Empty Replace Toner message	57
Maintenance parts	57
Replacing the ADF rubber pad	57
Managing your machine from the website (SCX-4725FN only)	58
Troubleshooting	59
Clearing document jams	59
Input Misfeed	59
Exit Misfeed	59
Clearing paper jams	59
In the tray	60
In the manual tray	60
In the fuser area or around the toner cartridge	60
In the paper exit area	60
Tips for avoiding paper jams	61
Understanding display messages	61
Toner cartridge-related messages	63
Solving other problems	63
Paper feeding problems	63
Printing problems	64
Printing quality problems	66
Copying problems	68
Scanning problems	69
Fax problems	69
Common Windows problems	70
Common PostScript problems (SCX-4725FN only)	70
Common Linux problems	71
Common Macintosh problems (SCX-4725FN only)	72
Specifications	73
General specifications	73
Printer specifications	73
Scanner and copier specifications	74
Facsimile specifications	74
Index	75
Software section	77
Software section Contents	78
Installing Printer Software in Windows	81
Installing Printer Software	81
Installing Software for Local Printing	81
Installing Software for Network Printing	84
Reinstalling Printer Software	87
Removing Printer Software	88
Basic Printing	89
Printing a Document	89
Printing to a file (PRN)	89
Printer Settings	90
Layout Tab	90
Paper Tab	91
Graphics Tab	92
Extras Tab	93
About Tab	93
Printer Tab	93
Using a Favorite Setting	94
Using Help	94
Advanced Printing	95
Printing Multiple Pages on One Sheet of Paper (N-Up Printing)	95
Printing Posters	96
Printing a Reduced or Enlarged Document	96
Fitting Your Document to a Selected Paper Size	96
Using Watermarks	97
Using an Existing Watermark	97
Creating a Watermark	97
Editing a Watermark	97
Deleting a Watermark	97
Using Overlays	98
What is an Overlay?	98
Creating a New Page Overlay	98
Using a Page Overlay	98
Deleting a Page Overlay	98
Using Windows PostScript Driver (SCX-4725FN only)	99
Printer Settings	99
Advanced	99
Using Help	99
Sharing the Printer Locally	100
Setting Up a Host Computer	100
Setting Up a Client Computer	100
Using Smart Panel	101
Understanding Smart Panel	101
Opening the Troubleshooting Guide	101
Using Printer Settings Utility	102
Using Onscreen Help File	102
Changing the Smart Panel Program Settings	102
Scanning	103
Scanning Using Samsung SmarThru	103
Uninstalling Samsung SmarThru	103
Using Samsung SmarThru	104
Using Onscreen Help File	105
Scanning Process with TWAIN- enabled Software	105
Scanning Using the WIA Driver	105
Using Your Printer in Linux	106
Getting Started	106
Installing the Unified Linux Driver	106
Installing the Unified Linux Driver	106
Uninstalling the Unified Linux Driver	107
Using the Unified Driver Configurator	108
Opening the Unified Driver Configurator	108
Printers Configuration	108
Scanners Configuration	109
Ports Configuration	109
Configuring Printer Properties	110
Printing a Document	110
Printing from Applications	110
Printing Files	111
Scanning a Document	111
Using the Image Manager	112
Using Your Printer with a Macintosh (SCX-4725FN only)	114
Installing Software for Macintosh	114
Setting Up the Printer	115
For a Network-connected Macintosh	115
For a USB-connected Macintosh	115
Printing	116
Printing a Document	116
Changing Printer Settings	116
Printing Multiple Pages on One Sheet of Paper	117
Scanning	118
Software section Index	119
A	119
C	119
D	119
E	119
F	119
G	119
H	119
I	119
L	119
M	119
N	119
O	119
P	119
R	119
S	119
T	120
U	120

Match case Limit results 1 per page

.14

Troubleshooting>

The machine does not

scan.

•

Check if a document is loaded into the

machine.

•

Check if your machine is connected to the

computer. Make sure if it is connected

properly if an I/O error is reported while

scanning.

•

Check if the port is not busy. Since

functional components of MFP (printer and

scanner) share the same I/O interface

(port), the situation of simultaneous access

of different “consumer” application to the

same port is possible. To avoid possible

conflicts, only one of them at a time is

allowed to gain control over the device. The

other “consumer” will encounter “device

busy” response. This can usually happen

while starting scan procedure, and

appropriate message box will be displayed.

To identify the source of the problem, you

should open ports configuration and select

the port assigned to your scanner. port’s

symbol /dev/mfp0 corresponds to LP:0

designation displayed in the scanners’

options, /dev/mfp1 relates to LP:1 and so

on. USB ports start at /dev/mfp4, so

scanner on USB:0 relates to /dev/mfp4

respectively and so forth sequentially. In the

Selected port pane you can see if the port

is occupied by some other application. If

this is the case, you should wait for

completion of the current job or should

press the Release port button, if you are

sure that the present port’s owner is not

functioning properly.

I cannot scan via Gimp

Front-end.

•

Check if Gimp Front-end has

“Xsane: Device dialog.” on the “Acquire”

menu. If not, you should install Xsane plug-

in for Gimp on the your computer. You can

find Xsane plug-in package for Gimp on

Linux distribution CD or Gimp home page.

For the detail information, refer to the Help

for Linux distribution CD or Gimp Front-end

application.

If you wish to use other kind of scan

application, refer to the Help for application.

Problem

Possible cause and solutions

Common Macintosh problems

(

SCX-4725FN

only

)

I encounter error

“Cannot open port

device file” when

printing a document.

Please avoid changing the print job

parameters (via LPR GUI, for example) while

a print job is in progress. Known versions of

CUPS server break the print job whenever

print options are changed and then try to

restart the job from the beginning. Since

Unified Linux Driver locks port while printing,

the abrupt termination of the driver keeps the

port locked and therefore unavailable for

subsequent print jobs. If this situation

occurred, please, try to release the port.

Problem