Arlo Essential Wired Video Doorbell User Manual - Page 41

Change Your Settings, Two-step verification

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7. Change Your Settings Once you set up your Arlo account, you can access it by using the Arlo app on a smartphone or tablet, or from a computer using a web browser. If you're using a computer, enter https:// my.arlo.com/#/login in the address bar of the browser. Two-step verification Two-step verification helps protect your account by adding another layer of security when you log in to your Arlo account. Arlo will verify your identity anytime you sign in with a new device. You can have up to five different two-step verification methods, in addition to the email address associated with your Arlo account. Note: If you're a Friend on someone's Arlo account, and the account owner sets up two-step verification, you don't have to use two-step verification to log in. Likewise, if you set up twostep verification as a Friend on an Arlo account, the account owner isn't affected. To sign in with two-step verification, you must first enter your email address and password. Then, you must authenticate your identity with a security code (delivered by SMS text message or email) or confirmation from an already trusted device. Requiring two pieces of information helps to prevent any unwanted log in, even if someone has your Arlo account password. • Push notification. When someone attempts to log in to your Arlo account on a new device, Arlo sends a push notification to a previously trusted (and currently logged in) iOS or Android device. Tap the push notification on the trusted device to approve or deny the log in. • SMS text message. When someone attempts to log in to your Arlo account, Arlo sends a text message to the phone number that you verified for two-step verification. Enter the security code from the text message to complete the log in. • Email. If you can't access a trusted device with push notifications, or if you can't receive SMS text messages, you can request a security code to be sent to the email associated with your Arlo account. 41

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7. Change Your Settings
Once you set up your Arlo account, you can access it by using the Arlo app on a smartphone
or tablet, or from a computer using a web browser. If you’re using a computer, enter
https://
my.arlo.com/#/login
in the address bar of the browser.
Two-step verification
Two-step verification helps protect your account by adding another layer of security when you
log in to your Arlo account. Arlo will verify your identity anytime you sign in with a new device.
You can have up to five different two-step verification methods, in addition to the email
address associated with your Arlo account.
Note:
If you’re a Friend on someone’s Arlo account, and the account owner sets up two-step
verification, you don’t have to use two-step verification to log in. Likewise, if you set up two-
step verification as a Friend on an Arlo account, the account owner isn’t affected.
To sign in with two-step verification, you must first enter your email address and password.
Then, you must authenticate your identity with a security code (delivered by SMS text
message or email) or confirmation from an already trusted device. Requiring two pieces of
information helps to prevent any unwanted log in, even if someone has your Arlo account
password.
•
Push notification
. When someone attempts to log in to your Arlo account on a new device,
Arlo sends a push notification to a previously trusted (and currently logged in) iOS or
Android device. Tap the push notification on the trusted device to approve or deny the log
in.
•
SMS text message
. When someone attempts to log in to your Arlo account, Arlo sends a
text message to the phone number that you verified for two-step verification. Enter the
security code from the text message to complete the log in.
•
Email
. If you can’t access a trusted device with push notifications, or if you can’t receive
SMS text messages, you can request a security code to be sent to the email associated
with your Arlo account.