Arlo Essential Wired Video Doorbell User Manual - Page 85

Reset your Arlo Chime 2

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Essential Video Doorbell Wired If your Arlo Chime 2 isn't ringing, check the following: • Is your doorbell in silent mode? To view or change the silent mode setting for your doorbell, tap the gear icon next to the doorbell and then tap Silent Mode. • Is your Chime 2 paired to your Essential Video Doorbell ? To check, open the Arlo app and tap the gear icon next to your Chime 2. On the Device Settings page, see if your doorbell appears under PAIRED DEVICES. • Are your Arlo Chime 2 and the Essential Video Doorbell connected to internet? To check, open the Arlo app and tap the Settings icon next to your Arlo device. The app indicates whether the device is offline. • Is your Arlo Chime 2 receiving power? The Chime 2 must be plugged in to an indoor power outlet that supplies continuous power AC power. If your Arlo Chime 2 still doesn't ring, reset it and add it back to your Arlo account. For more information, see the following section, Reset the Chime 2. If you are still unable to get Arlo Chime 2 to ring, visit www.arlo.com/en-us/support/ for assistance. Reset your Arlo Chime 2 The Arlo Chime 2 is optional. Your Chime 2 must be plugged in to a wall outlet during the reset process . Resetting your Chime 2 returns it to its factory default settings and disables the device. This means that you must use the Arlo app to set up your Chime 2 again after a reset. 1. Plug your Chime 2 into a wall outlet. 2. Press and hold the Sync button on the side of your Chime 2 for 10 seconds, until the LED starts flashing. The LED flashes white when the reset process begins. 3. Let go of the Sync button when the LED starts flashing. Troubleshooting 85 User Manual

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85
Troubleshooting
Essential Video Doorbell Wired
User Manual
If your Arlo Chime 2 isn’t ringing, check the following:
•
Is your doorbell in silent mode?
To view or change the silent mode setting for your doorbell, tap the gear icon next to the
doorbell and then tap
Silent Mode
.
•
Is your Chime 2 paired to your Essential Video Doorbell ?
To check, open the Arlo app and tap the gear icon next to your Chime 2. On the Device
Settings page, see if your doorbell appears under PAIRED DEVICES.
•
Are your Arlo Chime 2 and the Essential Video Doorbell connected to internet?
To check, open the Arlo app and tap the Settings icon next to your Arlo device. The app
indicates whether the device is offline.
•
Is your Arlo Chime 2 receiving power?
The Chime 2 must be plugged in to an indoor power outlet that supplies continuous power
AC power.
If your Arlo Chime 2 still doesn’t ring, reset it and add it back to your Arlo account. For more
information, see the following section,
Reset the Chime 2
.
If you are still unable to get Arlo Chime 2 to ring, visit
www.arlo.com/en-us/support/
for
assistance.
Reset your Arlo Chime 2
The Arlo Chime 2 is optional. Your Chime 2 must be plugged in to a wall outlet during the
reset process . Resetting your Chime 2 returns it to its factory default settings and disables the
device. This means that you must use the Arlo app to set up your Chime 2 again aſter a reset.
1.
Plug your Chime 2 into a wall outlet.
2.
Press and hold the
Sync
button on the side of your Chime 2 for 10 seconds, until the LED
starts flashing.
The LED flashes white when the reset process begins.
3.
Let go of the
Sync
button when the LED starts flashing.