Arlo Essential Wired Video Doorbell User Manual - Page 78

Doorbell LED doesn’t light

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Essential Video Doorbell Wired • Make sure that Bypass mode is disabled on the Power Kit. For more information, see Use Bypass mode for the Power Kit on page 77. • Make sure that your wired Arlo Essential Video Doorbell is powered on and wired correctly. For more information, see Video Doorbell LED doesn't light on page 78. • Check the chime setting in the Arlo app. For your chime to ring, the chime setting in the Arlo app must be set to Mechanical or Digital, depending on the type of doorbell chime you have. See Change the type of chime the doorbell triggers on page 47. • Check if Silent mode is turned on in the Arlo app. See Turn Silent mode on and off on page 31. • Check if the Arlo app is warning that your doorbell temperature is too high. If your wired Arlo Essential Video Doorbell starts to get hot, typically from direct sunlight on a hot day, the Arlo app disables your chime, but continues to operate. If your doorbell gets too hot, the doorbell stops functioning until it cools down. If your doorbell still doesn't ring, visit www.arlo.com/en-us/support/ to speak with an expert. Doorbell LED doesn't light During installation, if the LED is off for more than a minute, your doorbell isn't receiving power. For information about the LED behaviors, see Video Doorbell LED on page 15. To troubleshoot your wired Arlo Essential Video Doorbell when the LED is off, make sure that: 1. Power is available to your home. 2. The power breaker for your home is on. 3. The Power Kit is correctly wired to your doorbell chime. 4. Your wired Arlo Essential Video Doorbell is wired correctly. 5. The voltage of your doorbell transformer is between 16-24V AC. If you have checked all these troubleshooting options, and the doorbell LED is still off, consult an electrician to confirm whether your home is compatible with the wired Arlo Essential Video Doorbell. Troubleshooting 78 User Manual

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78
Troubleshooting
Essential Video Doorbell Wired
User Manual
•
Make sure that Bypass mode is disabled on the Power Kit. For more information, see
Use
Bypass mode for the Power Kit
on page 77.
•
Make sure that your wired Arlo Essential Video Doorbell is powered on and wired correctly.
For more information, see
Video Doorbell LED doesn’t light
on page 78.
•
Check the chime setting in the Arlo app. For your chime to ring, the chime setting in the
Arlo app must
be set to
Mechanical
or
Digital
, depending on the type of doorbell chime
you have. See
Change the type of chime the doorbell triggers
on page 47.
•
Check if Silent mode is turned on in the Arlo app. See
Turn Silent mode on and off
on page
31.
•
Check if the Arlo app is warning that your doorbell temperature is too high.
If your wired Arlo Essential Video Doorbell starts to get hot, typically from direct sunlight
on a hot day, the Arlo app disables your chime, but continues to operate. If your doorbell
gets too hot, the doorbell stops functioning until it cools down.
If your doorbell still doesn’t ring, visit
www.arlo.com/en-us/support/
to speak with an expert.
Doorbell LED doesn’t light
During installation, if the LED is off for more than a minute, your doorbell isn’t receiving
power.
For information about the LED behaviors, see
Video Doorbell LED
on page 15.
To troubleshoot your wired Arlo Essential Video Doorbell when the LED is off, make sure that:
1.
Power is available to your home.
2.
The power breaker for your home is on.
3.
The Power Kit is correctly wired to your doorbell chime.
4.
Your wired Arlo Essential Video Doorbell is wired correctly.
5.
The voltage of your doorbell transformer is between 16-24V AC.
If you have checked all these troubleshooting options, and the doorbell LED is still off,
consult an electrician to confirm whether your home is compatible with the wired Arlo
Essential Video Doorbell.