Arlo Essential Wired Video Doorbell User Manual - Page 86

Verify that an optional SmartHub or base station is online, is online

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Essential Video Doorbell Wired 4. Open the Arlo app and remove the Chime 2: a. Tap the settings icon next to your Chime 2. b. Scroll to the bottom of the Device Settings page, and tap Remove Device. c. Close the Device Settings page. 5. Tap Add New Device on the Devices page. 6. Follow the instructions in the Arlo app to set up your Chime 2. When your Chime 2 is connected to your Arlo Essential Video Doorbell, the chime appears under PAIRED DEVICES on the Device Settings page in the Arlo app. Verify that an optional SmartHub or base station is online You can connect your wired Arlo Essential Video Doorbell directly to your home router's 2.4 GHz WiFi network, or you can connect your doorbell to an Arlo SmartHub or Base Station with siren. Your doorbell is compatible with SmartHub model VMB5000 and VMB4540 and Base Station with Siren model VMB4500 and VMB4000. To determine whether your SmartHub or base station is online, check the LED on the front of the SmartHub or Base Station with Siren: For a SmartHub or for a Base Station with Siren VMB4500: • If the LED is solid blue, the SmartHub or base station is connected to the Internet. • If the LED is amber, the SmartHub or base station isn't connected to the Internet. For Base Station with Siren VMB4000, check the Internet LED: • If the Internet LED is green, the base station is connected to the Internet. • If the Internet LED is amber, the base station is connected to your router, but it isn't connected to the Internet. Check the router's Internet connection. If you're not at the same location as your SmartHub or base station, open the Arlo app or log in to your Arlo account at my.arlo.com: • If you can review the video feed from your cameras, your SmartHub or base station is connected to the Internet. • If instead of the video feed, you see an error message (such as SmartHub Offline or something similar), your SmartHub or base station isn't connected to the Internet. Troubleshooting 86 User Manual

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86
Troubleshooting
Essential Video Doorbell Wired
User Manual
4.
Open the Arlo app and remove the Chime 2:
a.
Tap the settings icon next to your Chime 2.
b.
Scroll to the bottom of the Device Settings page, and tap
Remove Device
.
c.
Close the Device Settings page.
5.
Tap
Add New Device
on the Devices page.
6.
Follow the instructions in the Arlo app to set up your Chime 2.
When your Chime 2 is connected to your Arlo Essential Video Doorbell, the chime appears
under PAIRED DEVICES on the Device Settings page in the Arlo app.
Verify that an optional SmartHub or base station
is online
You can connect your wired Arlo Essential Video Doorbell directly to your home router’s 2.4
GHz WiFi network, or you can connect your doorbell to an Arlo SmartHub or Base Station with
siren.
Your doorbell is compatible with SmartHub model VMB5000 and VMB4540 and Base
Station with Siren model VMB4500 and VMB4000.
To determine whether your SmartHub or base station is online, check the LED on the front of
the SmartHub or Base Station with Siren:
For a SmartHub or for a Base Station with Siren VMB4500:
•
If the LED is solid blue, the SmartHub or base station is connected to the Internet.
•
If the LED is amber, the SmartHub or base station isn’t connected to the Internet.
For Base Station with Siren VMB4000, check the
Internet LED:
•
If the Internet LED is green, the base station is connected to the Internet.
•
If the Internet LED is amber, the base station is connected to your router, but it isn’t
connected to the Internet. Check the router’s Internet connection.
If you’re not at the same location as your SmartHub or base station, open the Arlo app or log
in to your Arlo account at my.arlo.com:
•
If you can review the video feed from your cameras, your SmartHub or base station is
connected to the Internet.
•
If instead of the video feed, you see an error message (such as
SmartHub Offline
or
something similar), your SmartHub or base station isn’t connected to the Internet.