Arlo Essential Wired Video Doorbell User Manual - Page 88

Reset a SmartHub to factory settings

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Essential Video Doorbell Wired b. If you were previously able to connect your SmartHub to the Internet, but now can't connect, check the router's security settings and firmware to make sure that no changes were made since the last time it successfully connected. You might want to temporarily lower the security settings on the router or temporarily place the SmartHub in the DMZ to rule out any firewall restrictions. If you make these changes, power cycle your SmartHub as described in Step 3. c. Check to make sure that ports 443 and 80 are open on your router. If you don't manage your Internet environment, contact your IT department for assistance with any firewall or router configurations. The SmartHub can't connect through most proxy servers. Check with your IT team and Internet service provider (ISP) about ways to bypass any proxy servers. Ask your IT team to make sure that ports 443 and 80 are open. 5. If you still can't connect, visit support.arlo.com and submit a support case describing the steps you took and provide the following information: • SmartHub or base station serial number. • User name (email address used to register your Arlo account). • Internet service provider (ISP) name. • Internet connection type (DSL, cable, and so on) and speed (Arlo requires at least 1 Mbps upstream). • Internet router model. • List of other devices connected directly to your router. • The last time and place that your SmartHub connected to the Internet. Reset a SmartHub to factory settings You can connect your wired Arlo Essential Video Doorbell directly to your home router's 2.4 GHz WiFi network, or you can connect your doorbell to an Arlo SmartHub or Base Station with siren. Your doorbell is compatible with SmartHub model VMB5000 and VMB4540 and Base Station with Siren model VMB4500 and VMB4000. Performing a factory reset returns your SmartHub to the default settings. It also removes the serial number from your Arlo account. Troubleshooting 88 User Manual

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88
Troubleshooting
Essential Video Doorbell Wired
User Manual
b.
If you were previously able to connect your SmartHub to the Internet, but now can’t
connect, check the router’s security settings and firmware to make sure that no
changes were made since the last time it successfully connected.
You might want to temporarily lower the security settings on the router or temporarily
place the SmartHub in the DMZ to rule out any firewall restrictions. If you make these
changes, power cycle your SmartHub as described in Step 3.
c.
Check to make sure that ports 443 and 80 are open on your router.
If you don’t manage your Internet environment, contact your IT department for
assistance with any firewall or router configurations. The SmartHub can’t connect
through most proxy servers. Check with your IT team and Internet service provider
(ISP) about ways to bypass any proxy servers. Ask your IT team to make sure that ports
443 and 80 are open.
5.
If you still can’t connect, visit
support.arlo.com
and submit a support case describing the
steps you took and provide the following information:
•
SmartHub or base station serial number.
•
User name (email address used to register your Arlo account).
•
Internet service provider (ISP) name.
•
Internet connection type (DSL, cable, and so on) and speed (Arlo requires at least 1
Mbps upstream).
•
Internet router model.
•
List of other devices connected directly to your router.
•
The last time and place that your SmartHub connected to the Internet.
Reset a SmartHub to factory settings
You can connect your wired Arlo Essential Video Doorbell directly to your home router’s 2.4
GHz WiFi network, or you can connect your doorbell to an Arlo SmartHub or Base Station with
siren.
Your doorbell is compatible with SmartHub model VMB5000 and VMB4540 and Base
Station with Siren model VMB4500 and VMB4000.
Performing a factory reset returns your SmartHub to the default settings. It also removes the
serial number from your Arlo account.