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Brother International 9840CDW Network Users Manual - English - Page 169

Troubleshooting, Overview, General problems - driver windows 7

UPC - 012502618744

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15 Troubleshooting 15 Overview 15 This chapter explains how to resolve typical network problems you may encounter when using the machine. If, after reading this chapter, you are unable to resolve your problem, please visit the Brother Solutions Center at: http://solutions.brother.com This chapter is divided into the following sections: „ General problems „ Network print software installation problems „ Printing problems „ Scanning and PC Fax problems „ Protocol-specific troubleshooting „ Wireless network specific troubleshooting General problems 15 CD-ROM is inserted, but does not start automatically 15 If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM. In this case, execute start.exe in the root directory of the CD-ROM. My computer cannot find the machine/print server I cannot make a necessary connection to the machine/print server. My machine/print server does not appear in the window of Remote Setup, BRAdmin Light or BRAdmin Professional 15 „ For Windows® The firewall setting on your computer may be rejecting the necessary network connection to the machine. In this case, you will need to disable the Firewall on your computer and re-install the drivers. Windows® XP SP2 users: a Click the Start button, Control Panel, Network and Internet Connections. b Click Windows Firewall. c Click the General tab. Make sure that Off (not recommended) is selected. d Click OK. Note After the Brother software package is installed, re- 'enable again your Firewall. 15 15 159

Section	Page
NETWORK USER’S GUIDE MFC-9840CDW	1
Definitions of warnings, cautions, and notes	2
Trademarks	2
Compilation and publication notice	2
IMPORTANT NOTE	3
Brother numbers	4
For Customer Service	4
Internet address	5
Table of Contents	6
1 Introduction	11
Overview	11
Network features	13
Network printing	13
Network scanning	13
Network PC Fax	13
Fax to server	13
Management utilities	13
Types of network connections	15
Network connection example	15
Peer-to-Peer printing using TCP/IP	15
Network Shared printing	16
Wireless network connection example	17
Connected to a wireless capable computer with an access point on the network (Infrastructure mode)	17
Connected to a wireless capable computer without an access point on the network (Ad-hoc mode)	17
An access point is on the network, but the computer is not wireless capable	18
Protocols	19
TCP/IP protocols and functionalities	19
DHCP/BOOTP/RARP	19
APIPA	19
DNS client	19
LPR/LPD	19
SMTP client	19
Port9100	19
IPP	20
mDNS	20
Telnet	20
SNMP	20
LLTD	20
Web server (HTTP)	20
FTP	20
LDAP	20
IPv6	21
2 Configuring your machine for a network with an Ethernet cable connection	22
Overview	22
IP addresses, subnet masks and gateways	22
IP address	22
How the IP address is assigned to your print server:	22
Subnet mask	23
Gateway (and router)	23
Setting the IP address and subnet mask	24
Using the BRAdmin Light utility to configure your machine for the network printer	24
BRAdmin Light	24
How to configure your machine using the BRAdmin Light utility	24
Using the control panel to configure your machine for a network	26
Using other methods to configure your machine for a network	26
Changing the print server settings	27
Using the BRAdmin Light utility to change the print server settings	27
Using the control panel to change the print server settings	27
Using Web Based Management (web browser) to change the print/scan settings	28
Using the Remote Setup to change the print server settings (not available for Windows Server® 2003)	29
Remote Setup for Windows®	29
Remote Setup for Macintosh®	29
3 Configuring your machine for a wireless network	30
Overview	30
Confirm your network environment	30
Wireless network connection example	30
Connected to a wireless capable computer with an access point on the network (Infrastructure mode)	30
Connected to a wireless capable computer without an access point on the network (Ad-hoc mode)	31
An access point is on the network, but the computer is not wireless capable	31
Confirm your network environment	32
Configuration using SecureEasySetup™	32
Configuration temporarily using a network cable	32
Configuration using a wireless computer.	33
Wireless network terms and concepts	33
SSID (Service Set Identifier) and channels	33
SSID	33
Channels	33
Authentication and encryption	34
Authentication methods	34
Encryption methods	34
Network key	35
Configuring your machine for a wireless network	36
Using the Setup Wizard from the control panel	36
Using the SecureEasySetup™ software to configure your machine for a wireless network	38
Using the Brother automatic installer application on the CD-ROM to configure your machine for a wireless network	39
Changing the print server settings	40
Using the BRAdmin Professional utility to change the wireless settings (for Windows®)	40
Using the control panel to change the print server settings	41
Using the Remote Setup to change the print server settings	42
Remote Setup for Windows®	42
Remote Setup for Macintosh®	42
Using other methods to configure your machine for a wireless network	42
4 Wireless configuration for Windows®	43
Configuration in Infrastructure mode	43
For Windows® 2000 Professional/XP or Windows Vista™	43
Configuration with an access point that supports SecureEasySetup™	55
For Windows® 2000/XP or Windows Vista™	55
Configuration in Ad-hoc mode	58
For Windows® 2000 Professional/XP or Windows Vista™	58
5 Wireless Configuration for Macintosh®	68
Configuration in Infrastructure mode	68
For Mac OS®X 10.2.4 or greater	68
Configuration with an access point that supports SecureEasySetup™	77
For Mac OS®X 10.2.4 or greater	77
Configuration in Ad-hoc mode	80
For Mac OS®X 10.2.4 or greater	80
6 Control panel setup	87
LAN menu	87
TCP/IP	87
BOOT Method	87
IP Address	89
Subnet Mask	89
Gateway	90
Node Name	90
WINS Config	91
WINS Server	92
DNS Server	93
APIPA	93
IPv6	94
Ethernet (wired network only)	95
Setup Wizard (wireless network only)	95
SecureEasySetup (wireless network only)	95
WLAN Status (wireless network only)	96
Status	96
Signal	96
SSID	97
Comm.Mode	97
Set to Default	98
Wired Enable (wired network only)	98
WLAN Enable (wireless network only)	99
Setup Internet (of Setup IFAX menu)	99
Mail Address	99
SMTP Server	100
SMTP Port	100
Auth. for SMTP	101
POP3 Server	102
POP3 Port	102
Mailbox Name	103
Mailbox Pwd	103
APOP	104
Setup Mail RX (of Setup IFAX menu)	104
Auto Polling	104
Poll Frequency	105
Header	105
Del Error Mail	106
Notification	106
Setup Mail TX (of Setup IFAX menu)	107
Sender Subject	107
Size Limit	108
Notification	108
Setup Relay (of Setup IFAX menu)	109
Rly Broadcast	109
Relay Domain	109
Relay Report	110
Scan to E-mail (E-mail server)	110
Scan to FTP	111
Fax to Server	112
Setting Fax to Server to On	112
How to operate	113
Time Zone	113
Windows® Time Zone setting	113
Restoring the network settings to factory default	114
Printing the Network Configuration List	115
7 Driver Deployment Wizard (Windows® only)	116
Overview	116
Connection methods	116
Peer-to-peer	116
Network Shared	117
How to install the Driver Deployment Wizard software	118
Using the Driver Deployment Wizard software	119
8 Network printing from Windows®: basic TCP/IP Peer-to-Peer printing	121
Overview	121
For Windows® users (Windows® 2000/XP, Windows Vista™ and Windows Server® 2003)	121
Configuring the standard TCP/IP port	121
Printer driver not yet installed	121
Printer driver already installed	122
Other sources of information	122
9 Internet printing for Windows®	123
Overview	123
IPP printing for Windows® 2000/XP, Windows Vista™ and Windows Server® 2003	123
For Windows Vista™	123
For Windows® 2000/XP and Windows Server® 2003	125
Specifying a different URL	127
Other sources of information	127
10 Network printing from Macintosh®	128
Overview	128
How to choose the BR-Script 3 printer driver (TCP/IP)	128
Other sources of information	130
11 Web Based Management	131
Overview	131
How to connect to your machine using a Browser	132
Password information	132
Changing the Scan to FTP configuration using a Browser	132
Changing the LDAP configuration using a Browser	133
12 LDAP operation	134
Overview	134
Changing the LDAP configuration using a Browser	134
LDAP operation using the control panel	134
13 Internet fax	135
Overview	135
Getting connected	135
Control panel key functions	136
Sending an Internet fax	136
Manually entering text	137
Receiving E-mail or Internet fax	137
Receiving an Internet fax to your computer	138
Forwarding received E-mail and fax messages	138
Relay broadcasting	138
Relay broadcast from a machine	139
Sending to multiple phone numbers:	139
Relay broadcast from a computer	140
Outlook 97/98/2000/2002/2003:	140
TX Verification Mail	140
Setup Mail TX	141
Setup Mail RX	141
Error mail	141
Important information on Internet fax	142
14 Security features	143
Overview	143
Security terms	143
Security protocols	144
SSL (Secure Socket Layer) / TLS (Transport Layer Security)	144
Web server (HTTPS)	144
IPPS	144
Security methods for E-mail notification	144
POP before SMTP (PbS)	144
SMTP-AUTH (SMTP Authentication)	144
APOP (Authenticated Post Office Protocol)	144
Configuring the protocol settings	145
Managing your network printer securely	146
Secure Management using Web Based Management (web browser)	146
Secure Management using BRAdmin Professional (for Windows®)	147
Printing documents securely using IPPS	148
Specifying a different URL	148
Using E-mail notification with user authentication	149
Creating and installing a certificate	151
Creating and installing a self-signed certificate	153
How to create and install a self-signed certificate	153
How to install the self-signed certificate on your computer	154
Creating CSR and installing a certificate	165
How to create the CSR	165
How to install the certificate to your printer	166
Import and export the certificate and private key	167
How to import the certificate and private key	167
How to export the certificate and private key	168
15 Troubleshooting	169
Overview	169
General problems	169
Network print software installation problems	170
Printing problems	172
Scanning and PC Fax problems	174
Wireless network troubleshooting	176
Wireless setup problems	176
Wireless connection problem	176
Protocol-specific troubleshooting	177
Windows® 2000/XP, Windows Vista™ and Windows Server® 2003 IPP troubleshooting	177
Web browser troubleshooting (TCP/IP)	177
LDAP troubleshooting	178
A Appendix A	179
Using services	179
Other ways to set the IP address (for advanced users and administrators)	179
Using DHCP to configure the IP address	179
Using BOOTP to configure the IP address	180
Using RARP to configure the IP address	181
Using APIPA to configure the IP address	181
Using ARP to configure the IP address	181
Using the Telnet console to configure the IP address	182
Using the Brother Web BRAdmin server software for IIS to configure the IP address	184
Installation when using a Network Print Queue or Share (printer driver only)	184
B Appendix B	185
Print server specifications	185
Ethernet wired network	185
Ethernet wireless network	186
Computer requirements	188
Authentication and encryption for wireless users only	189
Authentication method	189
Encryption methods	189
Network key	190
Function table and default factory settings	191
Entering Text	196
C Appendix C	198
Open Source Licensing Remarks	198
OpenSSL statements	198
OpenSSL License	198
Original SSLeay License	198
OpenLDAP Statements	200
This product includes software developed by the OpenLDAP Project.	200
The OpenLDAP Public License Version 2.8, 17 August 2003	200
The OpenLDAP Public License	201
RFC 2251 Full Copyright Statement	202