Brother International HL 5170DN Users Manual - English - Page 106

Troubleshooting, Identifying your problem

Get Brother International HL 5170DN - B/W Laser Printer PDF manuals and user guides
UPC - 012502612667
View all Brother International HL 5170DN manuals
Add to My Manuals
Save this manual to your list of manuals

Page 106 highlights

6 Troubleshooting Identifying your problem First, check the following: ■ The power plug is connected properly and the printer is turned on. ■ All of the protective parts have been removed. ■ The toner cartridge and drum unit are installed properly. ■ The front cover is fully closed. ■ Paper is inserted properly in the paper tray. ■ The interface cable is securely connected to the printer and the computer. ■ The correct driver for the printer is installed and selected. ■ The PC is set up to connect to the correct printer port. Printer does not print: If you did not solve your problem with the above checks, please find your problem and then go to the section listed: Printer LED is blinking See LED is blinking on page 3-1. Status Monitor Error Message appears See Error messages in the status monitor on page 6-2. Printer printed an Error Message See Error message printouts on page 6-3. Paper handling See Paper handling on page 6-5 and Paper jams and how to clear them on page 6-6. Other problems See Other problems on page 6-11. Pages are printed, however there are problems with: Print quality See Improving the print quality on page 6-11. Printout is incorrect See Solving print problems on page 6-17. 6 - 1 TROUBLESHOOTING

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
6 - 1
TROUBLESHOOTING
6
Identifying your problem
First, check the following:
■
The power plug is connected properly and the printer is turned on.
■
All of the protective parts have been removed.
■
The toner cartridge and drum unit are installed properly.
■
The front cover is fully closed.
■
Paper is inserted properly in the paper tray.
■
The interface cable is securely connected to the printer and the computer.
■
The correct driver for the printer is installed and selected.
■
The PC is set up to connect to the correct printer port.
Printer does not print:
If you did not solve your problem with the above checks, please find your problem and then go to the
section listed:
Printer LED is blinking
See
LED is blinking
on page 3-1.
Status Monitor Error Message appears
See
Error messages in the status monitor
on page 6-2.
Printer printed an Error Message
See
Error message printouts
on page 6-3.
Paper handling
See
Paper handling
on page 6-5 and
Paper jams and how to clear them
on page 6-6.
Other problems
See
Other problems
on page 6-11.
Pages are printed, however there are problems with:
Print quality
See
Improving the print quality
on page 6-11.
Printout is incorrect
See
Solving print problems
on page 6-17.
Troubleshooting