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Brother International HL-L8350CDW Users Guide - Page 178

Error and maintenance messages, Error message, Cause, Action, Cancel

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Troubleshooting Error and maintenance messages 6 As with any sophisticated office product, errors may occur and supplies must be replaced. If this happens, your machine identifies the error or required routine maintenance and displays the appropriate message. The most common error and maintenance messages are shown below. You can correct most errors and perform routine maintenance yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit http://solutions.brother.com/. Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. NOTE The LCD displays the tray names as follows. • Standard paper tray: Tray 1 • Multi-purpose tray: MP Tray 6 • Optional lower tray 1: Tray 2 and T2 1 Tray 2 is standard on HL-L8350CDWT. Error message 2-sided Disabled Access Denied Access Error Belt End Soon Calibrate Cartridge Error Condensation Cause Action The back cover of the machine is not closed completely. Close the back cover of the machine. The function you want to use is Contact your administrator to check your Secure restricted by Secure Function Lock. Function Lock settings. The device was removed from the Press Cancel. Reinsert the device and try to print USB direct interface while data was with Direct Print. processing. The belt unit is near the end of its Buy a new belt unit before you get a Replace Belt life. message. Calibration failed.  Press and hold down to turn the machine off. Wait a few seconds, and then turn it on again. Perform the color calibration again using the control panel or the printer driver (see Color Calibration on page 47).  Install a new belt unit (see Replacing the belt unit on page 135).  If the problem continues, call Brother Customer Service. The toner cartridge is not installed correctly. Pull out the drum unit, remove the toner cartridge for the color that is indicated on the LCD, and put it back into the drum unit again. Install the drum unit in the machine again. If the problem continues, call Brother Customer Service. Condensation may have formed inside the machine after a room temperature change. Leave the machine turned on. Wait for 30 minutes with the front cover in the open position. Then turn off the machine and close the cover. Turn it on again. 171

Section	Page
User’s Guide HL-L8250CDN/HL-L8350CDW/HL-L8350CDWT	1
User's Guides and where do I find them?	2
Using the documentation	3
Symbols and conventions used in the documentation	3
Accessing Brother Utilities (Windows®)	4
Table of Contents	5
1 Printing Methods	8
About this Machine	8
Front view and Back view	8
Acceptable paper and other print media	9
Recommended paper and print media	9
Paper type and size	9
Recommended paper specifications	10
Handling and using special paper	11
Types of paper to avoid	11
Envelopes	12
Types of envelopes to avoid	12
Labels	13
Types of labels to avoid	13
Unprintable area when printing from a computer	14
Loading paper	15
Loading paper and print media	15
Loading paper in the standard paper tray and the optional lower tray	15
Printing on plain paper, thin paper, or recycled paper from Tray 1 and Tray 2	15
Loading paper in the multi-purpose tray (MP tray)	19
Printing on plain paper, thin paper, recycled paper, bond paper, or glossy paper from the MP tray	19
Printing on thick paper, labels and envelopes from the MP tray	22
2-sided printing	27
Guidelines for printing on both sides of the paper	27
Automatic 2-sided printing	28
Manual 2-sided printing	30
Printing from a USB flash drive or digital camera supporting mass storage	31
Creating a PRN file for direct printing	32
Printing directly from the USB flash drive or digital camera supporting mass storage	33
2 Driver and Software	36
Printer driver	36
Printing a document	37
Printer driver settings	38
Windows®	39
Accessing the printer driver settings	39
Features in the Windows® printer driver	40
Basic tab	40
Paper Size	41
Orientation	41
Copies	41
Media Type	41
Print Quality	42
Color / Mono	42
Document Type	43
Settings dialog box	43
Multiple Page	44
2-sided / Booklet	45
Paper Source	47
Print Preview	47
Advanced tab	48
Scaling	48
Reverse Print	48
Use Watermark	49
Watermark Settings	49
Header-Footer Print	51
Toner Save Mode	51
Secure Print	52
Administrator	53
User Authentication	53
Other Print Options	54
Color Calibration	54
Sleep Time	55
Improve Print Output	55
Skip Blank Page	56
Print Text in Black	56
Print Archive	56
Print Profiles tab	57
Add Profile	57
Delete Profile	58
Device Settings tab	59
Support	60
BR-Script 3 printer driver features (PostScript® 3™ language emulation)	62
Printing Preferences	62
Advanced options	65
Ports tab	69
Uninstalling the printer driver	70
Status Monitor	71
Troubleshooting	72
Visit the Genuine Supplies website	72
Monitoring the machine’s status	72
Macintosh	73
Features in the printer driver (Macintosh)	73
Choosing page setup options	73
Choosing printing options	75
Cover Page	75
Layout	76
Secure Print	77
Print Settings	78
Color Settings	81
2-sided Printing	82
Features in the BR-Script3 printer driver (PostScript® 3™ language emulation)	83
Choosing printing options	83
Printer Features	84
Secure Print	87
Removing the printer driver	88
Status Monitor	89
Updating the machine’s status	89
Hiding or showing the window	90
Quitting the window	90
Web Based Management (Network Connection only)	90
Software	91
Software for networks	91
3 General Information	92
Control panel	92
Control panel overview	92
LED indications	94
Machine status messages	94
Settings table	95
How to access the menu mode	95
Menu table	95
Entering Text for Wireless Settings	110
Printing Secure documents	111
Secure documents	111
How to print Secure documents	111
Security features	112
Setting Lock	112
Setting up the password	112
Changing your Setting Lock password	112
Turning Setting Lock on/off	113
Secure Function Lock 3.0	113
IPSec	114
Ecology features	115
Toner Save	115
Sleep Time	115
Deep Sleep mode	115
Auto Power Off	116
Quiet mode feature	117
Turning Quiet mode on/off	117
Color Correction	118
Color Calibration	118
Color Registration	119
Auto Correction	119
4 Options	120
Lower tray (LT-320CL)	121
SO-DIMM	122
SO-DIMM types	122
Installing extra memory	123
5 Routine Maintenance	125
Replacing supplies	125
Replacing the toner cartridges	129
Toner Low: X	129
Replace Toner	129
Replacing the toner cartridges	130
Replacing the drum unit	135
Drum !	135
Drum End Soon	135
Replace Drum	135
Drum Stop	135
Replacing the drum unit	136
Resetting the drum counter	141
Replacing the belt unit	142
Belt End Soon	142
Replace Belt	142
Replacing the belt unit	142
Resetting the belt counter	147
Replacing the waste toner box	148
WT Box End Soon	148
Replace WT Box	148
Replacing the waste toner box	148
Cleaning and Checking the machine	155
Cleaning the outside of the machine	155
Cleaning the inside of the machine	157
Cleaning the corona wires	161
Cleaning the drum unit	164
Cleaning the paper pick-up roller	171
Replacing periodic maintenance parts	172
Packing and shipping the machine	173
6 Troubleshooting	177
Identifying the problem	177
Error and maintenance messages	178
Paper jams	183
Paper is jammed in the multi-purpose tray	183
Paper is jammed in Paper Tray 1 or Tray 2	183
Paper is jammed underneath the Paper Tray	185
Paper is jammed at the back of the machine	188
Paper is jammed inside the machine	191
If you are having difficulty with your machine	195
Improving the print quality	199
Machine Information	207
Checking the Serial Number	207
Default settings	207
Network default settings	207
Factory Reset	207
Settings Reset	208
A Appendix	209
Machine specifications	209
General	209
Print media	211
Printer	212
Interface	212
Network (LAN)	213
Direct Print feature	213
Computer requirements	214
Important information for choosing your paper	215
Supplies	216
Important information for the toner cartridge life	217
Brother numbers	219

Match case Limit results 1 per page

Troubleshooting

171

Error and maintenance messages

As with any sophisticated office product, errors may occur and supplies must be replaced. If this happens,

your machine identifies the error or required routine maintenance and displays the appropriate message. The

most common error and maintenance messages are shown below.

You can correct most errors and perform routine maintenance yourself. If you need more help, the Brother

Solutions Center offers the latest FAQs and troubleshooting tips:

Visit http://solutions.brother.com/

Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

NOTE

The LCD displays the tray names as follows.

•

Standard paper tray:

Tray 1

•

Multi-purpose tray:

MP Tray

•

Optional lower tray

Tray 2

and

Tray 2 is standard on HL-L8350CDWT.

Error message

Cause

Action

2-sided Disabled

The back cover of the machine is

not closed completely.

Close the back cover of the machine.

Access Denied

The function you want to use is

restricted by Secure Function Lock.

Contact your administrator to check your Secure

Function Lock settings.

Access Error

The device was removed from the

USB direct interface while data was

processing.

Press

Cancel

. Reinsert the device and try to print

with Direct Print.

Belt End Soon

The belt unit is near the end of its

life.

Buy a new belt unit before you get a

Replace Belt

message.

Calibrate

Calibration failed.



Press and hold down

to turn the machine off.

Wait a few seconds, and then turn it on again.

Perform the color calibration again using the

control panel or the printer driver (see

Color

Calibration

on page 47).



Install a new belt unit (see

Replacing the belt unit

on page 135).



If the problem continues, call Brother Customer

Service.

Cartridge Error

The toner cartridge is not installed

correctly.

Pull out the drum unit, remove the toner cartridge for

the color that is indicated on the LCD, and put it back

into the drum unit again. Install the drum unit in the

machine again. If the problem continues, call Brother

Customer Service.

Condensation

Condensation may have formed

inside the machine after a room

temperature change.

Leave the machine turned on. Wait for 30 minutes

with the front cover in the open position. Then turn off

the machine and close the cover. Turn it on again.