Canon BJC5100 User Manual - Page 81

Cannot Install the Printer Driver, Cause, Solution - driver windows 7

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Cannot Install the Printer Driver Cause Installation was interrupted Other application programs are running The CD ROM drive is not specified correctly Problem with the CD ROM Solution Install the printer driver Refer to the Quick Start Guide and install the printer driver using the correct procedure. If you are reinstalling the printer driver, remove the installed BJ printer driver and then install the printer driver again. To uninstall the printer driver, click Start, Settings, and then Printers. Right-click on the Canon BJC-5100 icon and click on Delete. Follow the on-screen instructions. For details about installing the printer driver, see the Quick Start Guide. Quit other programs Quit any other application programs that are running and start the installation again. Check your CD ROM drive Windows 98, Windows 95, or Windows NT 4.0: Double-click My Computer and then double-click the CD ROM icon in the new window. Refer to the Quick Start Guide and proceed with the installation. Verify your CD ROM drive You may need to reduce the speed of your CD ROM. To lower the speed/cache for the CD-ROM drive, follow these steps: Right-click on the My Computer icon on the Desktop, and click on Properties. Select the Device Manager tab; double-click on CD ROM, and note the type of CD-ROM driver that is being used. Select the Performance tab. Click on the File System button at the bottom left of the dialog box. Select the CD ROM tab. Change "Supplemental cache size" to Small and "Optimize access pattern for" to Double Speed Drive. Click on OK, and OK again. Click on Start and Shut Down. Restart the computer. Install Canon Creative. Install applications individually. Check that the Windows Explorer can successfully read the CD. If the CD is unreadable, call the Canon Customer Care Center (see page 1-4). Troubleshooting Chapter 5 Troubleshooting 5-3

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Chapter 5
Troubleshooting
5-3
Cannot Install the Printer Driver
Cause
Solution
Installation was
Install the printer driver
interrupted
Refer to the
Quick Start Guide
and install the printer driver
using the correct procedure. If you are reinstalling the
printer driver, remove the installed BJ printer driver and
then install the printer driver again.
To uninstall the printer driver, click
Start
,
Settings
, and
then
Printers
. Right-click on the
Canon BJC-5100
icon
and click on
Delete
. Follow the on-screen instructions.
For details about installing the printer driver, see the
Quick Start Guide
.
Other application
Quit other programs
programs are running
Quit any other application programs that are running and
start the installation again.
The CD ROM drive is
Check your CD ROM drive
not specified correctly
Windows 98, Windows 95, or Windows NT 4.0:
Double-click
My Computer
and then double-click the
CD ROM icon in the new window. Refer to the
Quick Start
Guide
and proceed with the installation.
Problem with the
Verify your CD ROM drive
CD ROM
You may need to reduce the speed of your CD ROM. To
lower the speed/cache for the CD-ROM drive, follow these
steps: Right-click on the
My Computer
icon on the
Desktop, and click on
Properties
. Select the Device
Manager tab; double-click on CD ROM, and note the type
of CD-ROM driver that is being used. Select the
Performance tab. Click on the
File System
button at the
bottom left of the dialog box. Select the CD ROM tab.
Change “Supplemental cache size” to Small and “Optimize
access pattern for” to Double Speed Drive. Click on
OK
,
and
OK
again. Click on
Start
and
Shut Down
. Restart the
computer. Install Canon Creative. Install applications
individually.
Check that the Windows Explorer can successfully read
the CD.
If the CD is unreadable, call the Canon Customer Care
Center (see page 1-4).
Troubleshooting