Canon BJC5100 User Manual - Page 85

Start, Settings, Printers, BJC-5100, Delete - bjc help

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Page 85 highlights

Printing does not start due to an application error or General Protection Fault Cause Multiple software applications running Sufficient memory not available for the software application Sufficient space not available on hard disk Internal file or application software problem Installed printer driver not operating correctly Solution Quit other programs Quit any other application programs you are running and try printing again. Check your memory Refer to the manual for your software application and check that the required amount of memory is allocated to the application. If there is not enough memory installed, install more memory. Refer to the documentation for your computer for information on installing additional memory. Clean up your hard disk Delete any unnecessary files to make more space available. Rebuild the document and print it again If there is no problem with the new document, the original file was probably faulty. If the same problem occurs with the new file, visit Canon's Web site or call the Canon Customer Care Center for help (see page 1-4). Reinstall the printer driver Remove the installed printer driver and then install the printer driver again. To uninstall the printer driver, click Start, Settings, and Printers. Right-click on the BJC-5100 icon and click Delete. Follow the on-screen instructions. For details about installing the printer driver, see the Quick Start Guide. Chapter 5 Troubleshooting 5-7 Troubleshooting

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Chapter 5
Troubleshooting
5-7
Troubleshooting
Printing does not start due to an application error or General Protection Fault
Cause
Solution
Multiple software
Quit other programs
applications running
Quit any other application programs you are running and
try printing again.
Sufficient memory
Check your memory
not available for the
Refer to the manual for your software application and
software application
check that the required amount of memory is allocated
to the application.
If there is not enough memory installed, install more
memory. Refer to the documentation for your computer
for information on installing additional memory.
Sufficient space not
Clean up your hard disk
available on hard disk
Delete any unnecessary files to make more space available.
Internal file or
Rebuild the document and print it again
application software
If there is no problem with the new document, the
problem
original file was probably faulty. If the same problem
occurs with the new file, visit Canon’s Web site or call the
Canon Customer Care Center for help (see page 1-4).
Installed printer driver
Reinstall the printer driver
not operating correctly
Remove the installed printer driver and then install the
printer driver again. To uninstall the printer driver, click
Start
,
Settings
, and
Printers
. Right-click on the
BJC-5100
icon and click
Delete
. Follow the on-screen instructions.
For details about installing the printer driver, see the
Quick
Start Guide
.