Canon FAXPHONE L120 FAXPHONE L120 Software Guide - Page 74

Installing and Uninstalling Problems

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Introduction 1 Printing 2 Troubleshooting 3 Appendix 4 Table of Contents Index Back Previous Next TOP Installing and Uninstalling Problems Cannot install the software. Q Have you followed the instructions to install the software? A Try reinstalling the software. If an error occurred and installation was not complete, restart your computer and try reinstalling the software. Q Are any other applications open? A Quit all of these and try reinstalling the software. Removal of the drivers takes too long (Windows XP). Q Is any application such as an anti-virus open when removing the software? A Quit any applications (including anti-virus) before removing the software. The message appears on your computer (Windows 98). Q Is Photoshop installed on your computer? A If the message or appears during installation, click [Yes] or [No]. Whichever you click, installation thereafter will continue trouble-free. Cannot use the software after upgrading to Windows XP. Q Have you upgraded Windows 98/Me/2000 to Windows XP without removing the software? A Remove the software (see "Uninstalling the Printer Driver," on p. 1-5), then reinstall it. (See "Install the Printer Driver," in the Starter Guide.) In [Device Manager], green mark "?" is displayed (Windows Me). Q Is green mark "?" displayed on [USB Composite Device] in [USB (Universal Serial Bus) Controller] in [Device Manager] in Windows Me? A As this is not a problem, you can continue to use it as is. 3-7

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1
2
3
4
TOP
Back
Previous
Next
3-7
Introduction
Printing
Troubleshooting
Appendix
Table of Contents
Index
Installing and Uninstalling Problems
Cannot install the software.
Q
Have you followed the instructions to install the
software?
A
Try reinstalling the software. If an error occurred
and installation was not complete, restart your
computer and try reinstalling the software.
Q
Are any other applications open?
A
Quit all of these and try reinstalling the software.
Removal of the drivers takes too long (Windows XP).
Q
Is any application such as an anti-virus open
when removing the software?
A
Quit any applications (including anti-virus) before
removing the software.
The message <Version conflict> appears on your computer
(Windows 98).
Q
Is Photoshop installed on your computer?
A
If the message <Version conflict> or <Windows 98
file language or> appears during installation, click
[Yes] or [No]. Whichever you click, installation
thereafter will continue trouble-free.
Cannot use the software after upgrading to Windows XP.
Q
Have you upgraded Windows 98/Me/2000 to
Windows XP without removing the software?
A
Remove the software (see “Uninstalling the Printer
Driver,” on p. 1-5), then reinstall it. (See “Install the
Printer Driver,” in the Starter Guide.)
In [Device Manager], green mark “?” is displayed (Windows Me).
Q
Is green mark “?” displayed on [USB
Composite Device] in [USB (Universal Serial
Bus) Controller] in [Device Manager] in
Windows Me?
A
As this is not a problem, you can continue to use it
as is.