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Canon MultiPASS C545 User Manual - Page 173

Troubleshooting, MultiPASS Desktop, Manager Software Guide

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Different types of paper may be loaded in the multi-purpose tray. ❑ Load just one type of paper. ❑ Make sure you are loading paper that meets the paper requirements for the unit (see page 2-2). Transparencies do not feed correctly. The transparencies may not be loaded correctly. ❑ Make sure you load no more than 50 sheets of transparencies in the multi- purpose tray. Repeated paper jams occur. The paper you are using may be causing the jams. ❑ Be sure to fan the paper stack before loading it in the multi-purpose tray (see page 2-12). This keeps the sheets of paper from sticking together. ❑ Check that the paper you are using and your printing environment are within the speciﬁcations of the unit (seepage 2-2). Envelopes do not load. Envelopes may not be loaded correctly. ❑ Make sure the envelopes are loaded correctly (see page 2-14). ❑ Make sure there are no more than 10 envelopes in the multi-purpose tray. You may need to choose the envelope setting in your printer driver. ❑ Make sure you select the correct envelope size in the Media Type setting in the printer driver's Page Setup dialog (see page 2-4 in the MultiPASS Desktop Manager Software Guide). The envelopes you are using may not meet the requirements for the unit. ❑ Envelopes must be U.S. Commercial No. 10 or European DL envelopes. 7-24 Troubleshooting Chapter 7

Section	Page
Chp.1: Introduction	16
Welcome	17
Main Features of the MultiPASS	17
Using the MultiPASS Desktop Manager Software	18
Hardware and Software Requirements	18
Supplies and Accessories	19
BJ Cartridges and BJ Tanks	19
Canon Specialty Papers	21
Using Your Documentation	22
Type Conventions Used in This Manual	23
Getting Help From Canon	24
Servicing the MultiPASS	25
Important Safety Instructions	25
Main Components of the MultiPASS	29
Front View	29
Back View	30
Inside View	30
Operation Panel	31
Special Function Buttons	33
Chp.2: Paper Handling	36
Print Media Requirements	37
Selecting Print Media	38
Plain Paper	38
Envelopes	38
Glossy Photo Paper	38
Banner Paper	39
Brilliant White Paper	39
High Resolution Paper	39
T-Shirt Transfers	39
Greeting Cards	39
Bubble Jet Paper (water resistant)	39
Transparencies	40
High Gloss Film	40
Assorted Paper Starter Kit	40
Print Media Guidelines	41
Setting the Paper Thickness Lever	41
Loading Paper	44
Guidelines	44
Loading Paper in the Multi-Purpose Tray	46
Loading Envelopes	49
Using Canon’s Specialty Papers	51
Specialty Paper Guidelines	51
Printing on High Resolution Paper	52
Using the Paper Output Guides	52
Using the Cleaning Sheet	53
Printing on Banner Paper	56
Chp.3: Document Handling	62
Document Requirements for Faxing, Copying, and Scanning	63
Problem Documents	64
Scanned Image Area	65
Selecting Automatic/Manual Document Feed	66
Loading Documents for Automatic Feed	67
Trouble With Multipage Documents	70
Adding Pages to the Document	71
Loading Documents for Manual Feed	72
Copying Documents	74
Setting the Paper Type for Color Copying	77
Setting the Length of the Bottom Margin for Color Printing	78
Chp.4: Sending Faxes	80
Preparing to Send a Fax	81
Adjusting the Quality of Your Faxes	81
Setting Color or Black & White Transmission	81
Setting the Scanning Resolution	82
Setting the Scanning Contrast	84
Dialing Methods	84
Sending Methods	85
Memory Sending	85
Manual Sending	87
Canceling Sending	89
Removing the Document From the Automatic Document Feeder (ADF)	90
Redialing When the Line Is Busy	92
Manual Redialing	92
Canceling Manual Redialing	92
Automatic Redialing	92
Canceling Automatic Redialing	93
Sequential Broadcasting	94
Sending a Document to More Than One Destination	94
Transmitting the Document	95
Documents Stored in Memory	98
Printing a List of Documents in Memory	98
Printing a Document in Memory	99
Deleting a Document From Memory	102
Special Dialing	104
Dialing Through a Switchboard	104
Dialing a Long Distance Number	104
Switching Temporarily to Tone Dialing	106
Chp.5: Receiving Faxes	108
Different Ways to Receive a Fax	109
Receiving Both Faxes and Telephone Calls Automatically: Fax/Tel Mode	111
What Happens When Fax/Tel Mode is Selected	111
Receiving Faxes Manually: MANUAL MODE	112
Receiving Faxes Automatically: FAX ONLY MODE	112
Receiving With an Answering Machine: ANS.MACHINE MODE	112
Using the MultiPASS With an Answering Machine	112
Receiving Using the Distinctive Ring Pattern Detection Feature: DRPD	113
Types of Ring Patterns	113
How DRPD Responds to Calls	114
Communicating Using the Distinctive Ring Pattern Detection (DRPD Feature)	114
Receiving in Color	115
Receiving While Registering, Copying, or Printing	115
Receiving Faxes in Memory When a Problem Occurs	116
Canceling Receiving	118
Chp.6: Maintenance	120
MultiPASS Guidelines	121
Periodic Cleaning	122
Cleaning the Outside of the MultiPASS	123
Cleaning the Interior of the MultiPASS	123
Cleaning Inside the Printer Cover	123
Cleaning the Scanner Components	125
Separation roller	126
White sheet and scanning glass	126
Separation guide	126
Cleaning the Rollers	128
BJ Cartridges and BJ Tanks	129
Maintenance	130
Using Ink	131
Testing and Cleaning the BJ Cartridge Print Head	132
Printing the Nozzle Check	132
Cleaning the BJ Cartridge Print Head	133
When to Replace the BJ Cartridge	134
Replacing the BJ Cartridge	135
Replacing a BJ Tank in the BC-21e Color BJ Cartridge	141
Storing a BJ Cartridge	147
Transporting the MultiPASS	149
Chp.7: Troubleshooting	150
If You Cannot Solve the Problem	151
Clearing Jams	152
Jams in the Automatic Document Feeder (ADF)	152
Jams in the Multi-Purpose Tray	154
LCD Messages	155
Printing Problems	164
The unit may have a paper jam.	164
The power cord may not be plugged in securely.	164
The USB-to-Parallel cable may not be securely connected to the MultiPASS and the Macintosh.	164
The USB-to-Parallel cable may not be the correct type.	164
The unit may have been plugged in or the Macintosh may have been turned on when you connected the...	164
The orange tape may not be removed from the BJ cartridge.	164
The BJ cartridge or a BJ tank may not be installed properly.	164
The BJ cartridge print head may need cleaning.	165
The BJ cartridge or the BJ tank(s) may need to be replaced.	165
The application you are printing from may not be set up properly.	165
The MultiPASS may not be set as the default printer or the selected printer.	165
The printer driver may be configured with the wrong port.	165
The orange tape may not be removed from the BJ cartridge.	165
The BJ cartridge or a BJ tank may not be installed properly.	165
The nozzles on the BJ cartridge print head may be clogged.	165
A BJ tank in the BC-21e Color BJ cartridge may be empty.	165
There may be a communication problem between the MultiPASS and your Macintosh.	165
The USB-to-Parallel cable may not be securely connected to the MultiPASS and the Macintosh	165
The USB-to-Parallel cable may not be the correct type.	166
You may not be using the correct printer driver.	166
You may not have the best media type selected.	166
Previous software settings may not be cleared.	166
Paper may not be loaded and aligned correctly in the multi-purpose tray.	166
The MultiPASS printer driver may not be selected.	166
The BJ cartridge print head may have become too hot. If this happens, the MultiPASS may be slowin...	166
The printout curls.	167
Your page may include a large amount of ink.	167
A device time-out occurs when the Macintosh sends data to the MultiPASS, but the unit does not re...	167
Print Quality Problems	167
The paper you are using may not be supported by the unit.	167
You may be printing on the wrong side of the paper.	167
The nozzles on the BJ cartridge print head may be clogged.	167
The BJ cartridge or a BJ tank may not be installed properly.	168
A BJ tank in the BC-21e Color BJ cartridge may be empty.	168
The BJ cartridge print head may be worn out.	168
The resolution selected via the printer driver may be Fast.	168
Bitmapped fonts designed for dot matrix printers do not print smoothly rounded characters when us...	168
Certain MS fonts, such as MS Serif, will print jagged.	168
You may be using Fast print quality.	168
You may be using Best mode.	168
The print medium you are using may not be supported by the MultiPASS.	169
You may be printing on the wrong side of the sheet.	169
Color Printing and Copying Problems	169
The MultiPASS printer driver may not be selected.	169
The printer driver may not be selecting color.	169
The BJ cartridge or a BJ tank may not be installed properly.	169
The BJ cartridge print head may need cleaning.	169
The application you are using may not support color printing.	169
The print mode may be wrong.	170
If you are printing a thin line with a nonprimary color, your software may be telling the unit to...	170
The MultiPASS printer driver may not be selected in the Chooser.	170
The printer driver may not be selecting color.	170
The printer driver may not be selecting the right media.	170
The BJ cartridge print head may need cleaning.	170
The print settings may not be the best for the images you are printing.	170
The nozzles on the BJ cartridge print head may be clogged.	171
A BJ tank may be empty.	171
Blue prints out as purple because of the difference in color technology used by the screen and th...	171
The print mode may be wrong.	171
Paper Feeding Problems	172
The multi-purpose tray may contain too many sheets.	172
Paper may not be loaded correctly.	172
Paper may not be loaded correctly.	172
Paper may not be loaded correctly.	172
Sheets of paper may be sticking together.	172
The multi-purpose tray may contain too many sheets.	172
Different types of paper may be loaded in the multi-purpose tray.	173
The transparencies may not be loaded correctly.	173
The paper you are using may be causing the jams.	173
Envelopes may not be loaded correctly.	173
You may need to choose the envelope setting in your printer driver.	173
The envelopes you are using may not meet the requirements for the unit.	173
Faxing Problems	174
The MultiPASS may have overheated.	174
The MultiPASS may not be set for the type of telephone line in use (pulse/tone).	174
The document may not have been fed correctly into the Automatic Document Feeder (ADF).	174
The one-touch speed dialing button or coded speed dialing code you entered may not be registered ...	174
You dialed or have been provided with an incorrect number.	174
The other party’s fax machine may be out of paper.	174
You may have sent a document in color to a fax machine that does not support color faxing.	174
There may be other documents being sent from memory.	175
An error may have occurred during sending.	175
The telephone line may not be working properly.	175
The receiving fax machine may not be a G3 fax machine.	175
The receiving fax machine may not be working properly.	175
The document may not have been fed correctly into the ADF.	175
The other party’s fax machine may not support ECM.	175
ECM may be disabled.	175
The telephone lines may be in poor condition, or you may have a poor connection.	176
The sending fax machine may not be functioning properly.	176
The MultiPASS may not be set to receive automatically.	176
The MultiPASS may have a document stored in memory.	176
An error may have occurred during reception.	176
The multi-purpose tray may be empty.	176
The telephone line may not be connected properly.	176
The MultiPASS may not be set to switch automatically between telephone and fax reception.	177
An error may have occurred during reception.	177
The multi-purpose tray may be empty.	177
The sending fax machine may not send the CNG signal that tells the MultiPASS that the incoming si...	177
You may have disconnected the call by pressing the Start/Scan button or dialing the remote receiv...	177
You may not be using the correct type of paper.	177
The BJ cartridge print head may need cleaning.	177
The sending fax machine may not be functioning properly.	178
Error Correction Mode (ECM) may be disabled.	178
The orange tape may not be removed from the BJ cartridge.	178
The BJ cartridge or a BJ tank may not be installed properly.	178
The BJ cartridge print head may need cleaning.	178
The BJ cartridge or the BJ tank(s) may need to be replaced.	178
The telephone lines may be in poor condition, or you may have a bad connection.	178
The sending fax machine may not be functioning properly.	178
The telephone lines may be in poor condition, or you may have a bad connection.	179
Telephone Problems	179
The telephone line may not be connected properly.	179
The unit may not be getting power.	179
The MultiPASS may not be set for the type of telephone line in use (pulse/tone).	179
The power cord may not be plugged in securely.	179
Copying Problems	180
A BJ tank in the BC-21e Color BJ Cartridge may be empty.	180
You may be trying to make copies with the incorrect BJ cartridge installed in the unit.	180
The handset of the telephone or extension phone may be off hook.	180
The document may not have been fed correctly into the ADF.	180
The BJ cartridge or a BJ tank may not be installed properly.	180
The MultiPASS may not be operating properly.	180
The MultiPASS memory is full.	180
General Problems	181
The power cord may not be plugged in securely.	181
The power cord may not be supplying power.	181
The MultiPASS may have the BC-21e Color BJ Cartridge installed, and its black BJ tank may be empty.	181
The MultiPASS may have a BC-22e Photo BJ Cartridge installed.	181
The power cord may not be plugged in securely.	181
If the Power Goes Out	182
App.A: Specifications	184
Printing Specifications	185
Printing Method	185
Paper Handling	185
Multi-Purpose Tray Capacity — Auto Feed Only	185
Paper Size	185
Printable Area—Papers	187
Banner Paper	187
Printable Area—Envelopes	188
BJ Cartridges	188
Facsimile	189
Applicable line	189
Compatibility	189
Data compressing system	189
Modem type	189
Modem speed	189
Transmission speed	189
Transmission/reception memory	189
Fax scanning speed	189
Automatic Document Feeder (ADF)	189
Fax Resolution	190
Fax Printing Speed	190
Dialing	190
Networking	190
Ink Saver	190
Copier	191
Scanning resolution	191
Printing resolution	191
Default size	191
Reduction sizes	191
Copy speed	191
Multiple Copies	191
Scanner	192
Scanning method	192
Scanning image processing	192
Automatic Document Feeder (ADF)	192
Resolution	192
Effective scanning width	192
Compatibility	192
Scanning speed	193
Document Sizes	193
Scanned Image	194
MultiPASS Desktop Manager Software	195
System Requirements	195
General Specifications	196
Power Source	196
Power Consumption	196
Dimensions (W x D x H)	196
Weight	196
Environmental Conditions	196
Liquid Crystal Display (LCD)	196
Display Languages	196
Telephone	196
Space Requirements	197