Canon imageCLASS D340 imageCLASS D320/D340 Printer Guide - Page 108

Driver through a USB Connection, Canon CARPS USB Printer

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Problem Cause Solution Cannot install CARPS USB class driver is not Perform the following steps. using USB port. properly installed. 1) Make sure the printer is connected to your computer using a USB cable and the printer is turned on. 2) For Windows 98/Me/2000, open the System dialog box from the Control Panel. For Windows XP*, click Performance and Maintenance in the Control Panel  See basic information about your computer in the Performance and Maintenance folder. The System Properties dialog box appears. 3) For Windows 98/Me, select the Device Manager tab, and double-click Universal Serial Bus Controllers. For Windows 2000/XP, select the Hardware tab  click Device Manager  double-click Universal Serial Bus Controllers. 4 4) Locate the USB class driver under Troubleshooting Universal Serial Bus Controllers. Delete ONLY the USB class driver specified for you operating system. (If the USB class driver is displayed under Other device, delete ONLY one the following, depending on your operating system: Canon imageCLASS D300, Canon CARPS USB Printer, or Unknown.) For Windows 98, select Canon imageCLASS D300  click Remove. For Windows Me, select Canon CARPS USB Printer  click Delete. For Windows 2000/XP, select USB Printing Support or Canon CARPS USB Printer  uninstall from the Action menu. 5) Close the Control Panel and unplug the USB cable. 6) Restart Windows. 7) Follow the steps in "Installing Printer Driver through a USB Connection" on page 2-3. 4-5

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4-5
4
Troubleshooting
Cannot install CARPS
using USB port.
USB class driver is not
properly installed.
Perform the following steps.
1) Make sure the printer is connected to
your computer using a USB cable and the
printer is turned on.
2) For Windows 98/Me/2000, open the
System
dialog box from the
Control Panel
.
For Windows XP
*
, click
Performance and
Maintenance
in the
Control Panel
See
basic information about your computer
in the
Performance and Maintenance
folder. The
System Properties
dialog box
appears.
3) For Windows 98/Me, select the
Device
Manager
tab, and double-click
Universal
Serial Bus Controllers
. For Windows
2000/XP, select the
Hardware
tab
click
Device Manager
double-click
Universal Serial Bus Controllers
.
4) Locate the USB class driver under
Universal Serial Bus Controllers
.
Delete
ONLY the USB class driver specified for
you operating system. (If the USB class
driver is displayed under
Other device
,
delete ONLY one the following, depending
on your operating system:
Canon imageCLASS D300
,
Canon
CARPS USB Printer
, or
Unknown
.)
For Windows 98, select
Canon
imageCLASS D300
click
Remove.
For
Windows Me, select
Canon CARPS USB
Printer
click
Delete
. For Windows
2000/XP, select
USB Printing Support
or
Canon CARPS USB Printer
uninstall
from the
Action
menu.
5) Close the
Control Panel
and unplug the
USB cable.
6) Restart Windows.
7) Follow the steps in “
Installing Printer
Driver through a USB Connection
” on
page 2-3.
Problem
Cause
Solution