Canon imageCLASS D340 imageCLASS D320/D340 Printer Guide - Page 109

Printers, Printers and, Faxes, Set as Default, Problem, Cause, Solution

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Problem Cause Solution Strings of garbled characters printed. The software is not installed properly. Check if the printer icon is displayed in the Printers (in Windows XP, Printers and Faxes) folder. If not, install the software. If the printer icon is displayed, right-click the printer icon  check if Set as Default printer is checked in the pull-down menu. Refer to Chapter 2 for more information. Edge of output is missing. The gutter width exceeds the allowable range. Check that the gutter setting for the document is within the specified range. The maximum gutter width is 0.2 inches [5 mm] (for envelope, 0.4 inches [10 mm]). Cannot print correctly The resolution setting Set the resolution to 300 dpi. with the resolution of of 600 dpi is not 600 dpi. appropriate for the application. Some applications do not support 600 dpi 4 resolution. * The procedure for Windows XP is given for Category View Mode. Troubleshooting Never delete other devices or device drivers. Windows may not operate properly. IMPORTANT 4-6

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4-6
4
Troubleshooting
Strings of garbled
characters printed.
The software is not
installed properly.
Check if the printer icon is displayed in the
Printers
(in Windows XP,
Printers and
Faxes
) folder. If not, install the software. If
the printer icon is displayed, right-click the
printer icon
check if
Set as Default
printer
is checked in the pull-down menu.
Refer to Chapter 2 for more information.
Edge of output is
missing.
The gutter width
exceeds the allowable
range.
Check that the gutter setting for the
document is within the specified range. The
maximum gutter width is 0.2 inches [5 mm]
(for envelope, 0.4 inches [10 mm]).
Cannot print correctly
with the resolution of
600 dpi.
The resolution setting
of 600 dpi is not
appropriate for the
application. Some
applications do not
support 600 dpi
resolution.
Set the resolution to 300 dpi.
*
The procedure for Windows XP is given for Category View Mode.
IMPORTANT
Never delete other devices or device drivers. Windows may not operate properly.
Problem
Cause
Solution