Cisco CP-7942G Administration Guide - Page 129

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message Duplicate IP Error update locale Failed File auth error File not found Description Possible Explanation and Action Another device is using the IP address assigned to the phone. • If the phone has a static IP address, verify that you have not assigned a duplicate IP address. See the "Network Configuration Menu" section on page 4-5 section for details. • If you are using DHCP, check the DHCP server configuration. One or more localization files could not be found in the TFTPPath directory or were not valid. The locale was not changed. From Cisco Unified Operating System Administration, check that the following files are located within subdirectories in the TFTP File Management: • Located in subdirectory with same name as network locale: - tones.xml • Located in subdirectory with same name as user locale: - glyphs.xml - dictionary.xml - kate.xml The phone attempted an 802.1X transaction but authentication failed. Authentication typically fails because of one of the following: • No shared secret is configured in the phone or authentication server • The shared secret configured in the phone and the authentication server do not match • Phone has not been configured in the authentication server An error occurred when the phone tried to validate the signature of a signed file. This message includes the name of the file that failed. • The file is corrupted. If the file is a phone configuration file, delete the phone from the Cisco Unified Communications Manager database using Cisco Unified Communications Manager Administration. Then add the phone back to the Cisco Unified Communications Manager database using Cisco Unified Communications Manager Administration. • There is a problem with the CTL file and the key for the server from which files are obtained is bad. In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file. The phone cannot locate, on the TFTP From Cisco Unified Operating System server, the phone load file that is Administration, make sure that the phone load file is specified in the phone configuration file. on the TFTP server, and that the entry in the configuration file is correct. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 7-5