Compaq 100B Maintenance & Service Guide 100B SFF PC - Page 66

Solving Hard Drive Problems

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Solving Hard Drive Problems Hard drive error occurs. Cause Hard disk has bad sectors or has failed. Solution 1. In Microsoft Windows 7, right-click Start, click Explore, and right-click on a drive. Select Properties then select the Tools tab. Under Errorchecking click Check Now. 2. Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. Disk transaction problem. Cause Either the directory structure is bad or there is a problem with a file. Solution In Microsoft Windows 7, right-click Start, click Explore, and right-click on a drive. Select Properties then select the Tools tab. Under Errorchecking click Check Now. Drive not found (identified). Cause Cable could be loose. The system may not have automatically recognized a newly installed device. The device is attached to a SATA port that has been disabled in Computer Setup. Solution Check cable connections. See reconfiguration directions in Solving Hardware Installation Problems on page 70. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. Run the Computer Setup utility and ensure that the SATA ports are enabled. Computer will not boot from hard drive. Cause The device is attached to a SATA port that has been disabled in Computer Setup. Boot order is not correct. Hard drive is damaged. Solution Run the Computer Setup utility and ensure that the SATA ports are enabled. Run the Computer Setup utility and change the boot sequence. If any beeps are heard, see POST Error Messages on page 84 to determine possible causes for the beep codes. See the Worldwide Limited Warranty for terms and conditions. 58

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58
Solving Hard Drive Problems
Hard drive error occurs.
Cause
Solution
Hard disk has bad sectors or has failed.
Disk transaction problem.
Cause
Solution
Either the directory structure is bad or there is a problem with
a file.
Drive not found (identified).
Cause
Solution
Cable could be loose.
The system may not have automatically recognized a newly
installed device.
The device is attached to a SATA port that has been disabled
in Computer Setup.
Computer will not boot from hard drive.
Cause
Solution
The device is attached to a SATA port that has been disabled
in Computer Setup.
Boot order is not correct.
Hard drive is damaged.
1.
In Microsoft Windows 7, right-click
Start
, click
Explore
,
and right-click on a drive. Select
Properties
then select
the
Tools
tab. Under
Errorchecking
click
Check Now
.
2.
Use a utility to locate and block usage of bad sectors. If
necessary, reformat the hard disk.
In Microsoft Windows 7, right-click
Start
, click
Explore
, and
right-click on a drive. Select
Properties
then select the
Tools
tab. Under
Errorchecking
click
Check Now
.
Check cable connections.
See reconfiguration directions in
Solving Hardware
Installation Problems on page 70
. If the system still does not
recognize the new device, check to see if the device is listed
within Computer Setup. If it is listed, the probable cause is a
driver problem. If it is not listed, the probable cause is a
hardware problem.
Run the Computer Setup utility and ensure that the SATA ports
are enabled.
Run the Computer Setup utility and ensure that the SATA ports
are enabled.
Run the Computer Setup utility and change the boot sequence.
If any beeps are heard, see
POST Error Messages
on page 84
to determine possible causes for the beep
codes.
See the Worldwide Limited Warranty for terms and
conditions.