Compaq Presario 17XL Presario NA1700XL Series Maintenance and Service Guide
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- Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 1
Specifications Pin Assignments Battery Operations Troubleshooting Removal Sequence Parts Catalog MSG Index Welcome to the Maintenance & Service Guide (MSG) Welcome to the Maintenance and Service Guide (MSG) for Compaq Presario 1700XL Series Portable Notebooks. This online guide is designed - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 2
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Using this Guide To use this guide 1700 Series Maintenance and Service Guide, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 3
in accordance with the terms of the agreement. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. Maintenance and Service Guide Compaq Presario 1700 Series Notebook Computer First Edition (June 2000 - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 4
Preface This Maintenance and Service Guide is a troubleshooting reference that is used as a guide when servicing the Compaq Presario 1700 Series Notebook Computers. Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 1700 Series Notebooks without notice. Symbols - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 5
is available to support this product: • Compaq Presario 1700XL Series Notebook Computer documentation set • Introducing Windows 98 Guide • Introducing Windows 2000 Guide • Service Training Guides • Compaq Service Advisories and Bulletins • Compaq QuickFind • Compaq Service Quick Reference - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 6
, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Product Description This chapter describes the features of each of the Presario 1700XL Series Notebooks. It also provides illustrations of the exterior components of these units. - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 7
, XL377, and XL378 Models and Features Compaq Presario 1700 Series Portable Notebook Computer Models XL260 XL261 XL262 Battery 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion System Memory 64 MB 64 & 96 MB 64 MB 64 MB 64 MB * Modem Legend 56K Mini PCI d/f 1 = Bear/Grizzly Modem - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 8
, XL373, XL374, XL375, XL376, XL377, and XL378 Compaq Presario 1700 Series Portable Notebook Computer Models (Continued) Display Processor Hard Drive None Battery 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion System Memory 64 MB 128 MB 128 MB * Modem Legend 56K Mini PCI d/f 1 = Bear/Grizzly Modem/NIC - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 9
, XL374, XL375, XL376, XL377, and XL378 Compaq Presario 1700 Series Portable Notebook Computer Models (Continued) XL360 XL361 XL362 d/f 4** iNIC Networking None None None Battery 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion System Memory 64 MB 64 MB 128 MB * Modem and NIC Legend 56K Mini PCI v. - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 10
XL373, XL374, XL375, XL376, XL377, and XL378 Compaq Presario 1700 Series Portable Notebook Computer Models (Continued) XL363 XL364 XL365 Diskette 1.44 Std. Diskette 1.44 Std. Diskette 1.44 Std. Diskette Modem Networking Battery System Memory 56K Mini PCI d/f 5** iNIC None 3.2 Li-ion 64 MB - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 11
d/f - 3 = Seminole2 = AUS/NZ ** Modem/NIC Combo Legend 56K Mini v.90/NIC - 4 = Grizzly = US, CA, CKK, LA, APD Eng, Korea, Taiwan 56K Mini v.90/NIC - 5 = Yogi = CTR21, EMEA, AUS/NZ, PRC Continued on the next page 6 PRODUCT DESCRIPTION PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 12
d/f - 3 = Seminole2 = AUS/NZ ** Modem/NIC Combo Legend 56K Mini v.90/NIC - 4 = Grizzly = US, CA, CKK, LA, APD Eng, Korea, Taiwan 56K Mini v.90/NIC - 5 = Yogi = CTR21, EMEA, AUS/NZ, PRC Continued on the next page PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES PRODUCT DESCRIPTION 7 - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 13
, XL373, XL374, XL375, XL376, XL377, and XL378 Compaq Presario 1700 Series Portable Notebook Computer Models (Continued) XL373 XL374 XL375 Display Std. Diskette Modem 56K Mini PCI d/f 4** iNIC 56K Mini PCI d/f 4** iNIC 56K Mini PCI d/f 4** iNIC Networking Battery System Memory None 3.2 Li - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 14
, XL374, XL375, XL376, XL377, and XL378 Compaq Presario 1700 Series Portable Notebook Computer Models (Continued) XL376 XL377 XL378 None None None None Battery 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion System Memory 128 MB 64 MB 64 MB 128 MB * Modem and NIC Legend 56K Mini - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 15
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, 8 Left TouchPad Button 4 Lid Switch 9 Scroll Button 5 Keyboard - Right TouchPad Button 10 PRODUCT DESCRIPTION PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 16
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363 and Lights Description 1 Volume Down Button 7 Retail Central Button 2 Volume Up Button 8 AC Adapter Light 3 Digital Audio Button 9 Num Lock Light 4 Power Button - Caps Lock Light - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 17
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Front Bezel Components Description 1 Power (On/Off) Light 2 Battery Charge - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 18
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Right-Side Components with CD, DVD, or CD-RW Installed Description 1 Battery - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 19
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 20
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 21
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Underneath the Unit Description 1 Memory Compartment 2 Model and Serial Number - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 22
, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Rear Connectors Description 1 Ethernet Port 2 Modem Port 3 USB Port 4 USB Port 5 S-Video Out Port 6 Printer/Parallel Port 7 External Monitor (VGA) Port 8 Security Slot 9 AC Adapter - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 23
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, 1 Mouse 7 S-Video 2 Keyboard 8 Serial Port 3 USB Port 9 Printer 4 USB Port - Monitor 5 AC-3 Digital Audio-Out q 1394 (Digital Interface) 6 Composite TV-Out w AC Adapter - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 24
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, installed in the Future Bay) Stand-Alone (Battery Pack) Power Requirements Nominal Operating Maximum Average Peak Operating AC Power Requirements Operating Voltage Operating Current Operating Frequency - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 25
. Compaq Presario 1700 Series Portable Notebooks operate well within this range of temperatures. System Interrupts IRQ 0 1 2 3 4 5 6 7 8 9 Device(s) System Timer Standard 101/102-Key or Microsoft Natural Keyboard Programmable Interrupt Controller Conexant Modem - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 26
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365 Microsoft Natural Keyboard System CMOS/Real Time Clock Direct Memory Access Controller Programmable Interrupt Controller Direct Memory Access Controller Motherboard Resources - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 27
Presario 1700 Series Models: Motherboard Resources Motherboard Resources Intel 82371AB/EB PCI Bus Master IDE Controller Intel 82371AB/EB PCI to USB Universal Host Controller PCI Fast Ethernet DEC 21143 Based Adapter PCI Communication Device PCI Communication Device System Memory Catalog Memory - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 28
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Memory PCI Bridge (with GART support) FFF80000 FFFFFFFF Motherboard Resources - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 29
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362 60 Hz 1.2 W 590 g or less 200 130 nits 50 ms 60 Hz 1.9 W Battery Pack Specification Type Height Length Width Weight Operating Lifetime Nominal Open Circuit Voltage Capacity Power Temperature - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 30
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, 720 KB High 1.44 MB 3.5 in. Number of LED Indicators 1 (Read/Write) Number of Drives Supported 1 Drive Rotation (rpm) 360 Transfer Rate (Kbps/Sec) Bytes per Sector Sectors per Track (High/Low - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 31
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 32
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 33
, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Pin Assignments This appendix provides connector pin assignment tables for Compaq Presario 1700 Series Notebook Computers. For more information about connectors, refer to the section on Connectors. Note: The signals in all tables of - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 34
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 35
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, Detect 1 12 DDC2B Data 13 Horizontal Sync 14 Vertical Sync 15 DDC2B Clock Modem Connector Connector Modem Connector Pin Signal 1 Unused 2 Unused 3 Ring 4 Tip - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 36
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 37
. These practices include conservation of AC power and extending the operating life of the battery. The following sections also outline the proper methods for starting and shuting down the Notebook in different situations. Power Modes Compaq Presario 1700 Series Notebook Computers have three levels - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 38
the instructions for putting the Notebook into Off mode, unplug it from the outlet, and remove the battery pack before servicing any parts. Automatic Activation Manual Activation Deactivation 15 minutes if using battery power. Notebook will not automatically enter Standby mode if using AC Power. - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 39
Presario 1700 Series Standby), and modem use. Office Desk, Portable/Laptop, and Always On Compaq recommends that System Standby be set to Never. The following table shows the default settings for each Power Scheme. Power Scheme AC Power System Standby Turn OFF Monitor Turn OFF Hard Disks Battery - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 40
the following settings: • Maximum Performance: always at high speed • Battery Optimized: always at low speed • Reversed: opposite recommended • Recommended: performance on AC, Battery Optimized on battery • Disabled: no run-time support, high speed SpeedStep options can be accessed in three ways - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 41
XL378 Servicing the Notebook - Full Off Mode The Notebook must be turned off completely when installing or replacing components in the system. Follow the instructions for putting the Notebook into Off mode properly, unplugging it from the outlet, and removing the battery (see Battery Pack Removal - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 42
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Increasing Battery Pack Operating Time Battery pack operating time varies - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 43
time before the arrow disappears. Do not unplug the AC adapter until the arrow disappears. 2. Unplug the AC adapter and allow the battery to drain until the computer reaches hibernation and turns itself off. ÄCAUTION: Do not unplug the AC adapter during this process or you will need to restart with - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 44
Compaq Computer Corporation recommends that nickel metal hydride (NiMH) and lithium-ion (Li-ion) battery packs be recycled. Battery packs should be handled in accordance with country, state, province, or local regulations. ÄCAUTION: Never attempt to open or service a battery pack. Opening a battery - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 45
Troubleshooting This section covers troubleshooting information for Compaq Presario 1700 Series Portable Notebook Computers. The basic steps in troubleshooting messages. Important: If the problem only occurs when an external device is connected to the computer, the problem may be related to the - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 46
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, drive is installed in the Notebook. 7. Ensure that the battery pack is inserted in the Notebook and that it is connected to an external AC power source. When these preliminary steps are completed, you - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 47
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 7. To clear the password, remove the RTC battery for 10 seconds and (or - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 48
Presario 1700 Series Models: turn it on again. As soon as the Compaq logo appears press the ESC key to clear the POST error messages, refer to the Troubleshooting tables. Power-On Self-Test Memory test data error 1. Replace the memory modules. 2. Replace the system board. 1. Replace the memory - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 49
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 XX000YZZ 201-Memory Error Probable Cause Keyboard failure Recommended Action - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 50
Presario 1700 Series devices. If you run Compaq Diagnostics from a diskette, Troubleshooting without Diagnostics • Before Replacing Parts • Solving Minor Problems • Solving Hard Drive Problems • Solving Hardware Installation Problems • Solving Keyboard/Numeric Keypad Problems • Solving Memory Problems - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 51
, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 • Solving PC Card Problems • Solving Power Problems • Solving Printer Problems • Solving TouchPad/Pointing Device Problems • Contacting Compaq Support If you have a problem you cannot solve, run the Diagnostics utilities before calling for - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 52
Presario 1700 Series an external power source. (A low-battery condition could interrupt the program.) 2. Turn the Test Option menu. A list of the installed Compaq devices is displayed. 8. If the list of or save a log of errors. 9. Follow the instructions on the screen as the devices are tested. When - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 53
Presario 1700 Series Models: XL260, XL261, XL262, XL264 if you want to print the information. 2. Insert the Compaq Diagnostics diskette in drive A. 3. Turn on or restart the storage Graphics Memory Audio Operating system System files Windows files 7. Follow the on-screen instructions to cycle - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 54
Presario 1700 Series Models: XL260, XL261, XL262, XL264 if the system recognizes a problem while running the Compaq Diagnostic program. These error codes 6623 (pg 18) 8601 through 8602 (pg 18) Processor Test Memory Test Keyboard Test Parallel Printer Test Video Test Diskette Drive Test Serial - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 55
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, load data test failed Protected mode test failed Speaker test failed Memory machine ID test failed Memory system ROM checksum failed Write/Read test failed Address test failed - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 56
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 57
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 58
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 59
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, 514-xx 516-xx Video Test Error Codes Description Recommended Action Video controller test failed Video memory test failed Video attribute test failed Video character set test failed Video 80 x 25 - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 60
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, 2414-xx 2416-xx 2418-xx Video Test Error Codes (Continued) Description Recommended Action Video memory test failed Video attribute test failed Video character set test failed Video 80 x 25 mode 9 - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 61
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 62
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, or CD and retest. 2. Verify that the speakers are connected. 3. Verify that drivers are loaded and properly installed. 4. Replace the DVD or CD drive and retest. 5. Replace the system - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 63
about how to identify and correct some common hardware, memory, and software problems. It also explains several types of common messages that may be displayed on the screen. The following pages contain troubleshooting information on: Audio Battery CD or DVD Drive Diskette Drive Display Hard Drive - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 64
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving Minor Problems Some minor problems and possible solutions are outlined - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 65
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving Battery Pack/Gauge Problems (Continued) Problem Probable Cause - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 66
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving Battery Pack/Gauge Problems (Continued) Problem Probable Cause - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 67
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving Battery Pack/Gauge Problems (Continued) Problem Battery pack - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 68
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving Diskette Drive Problems Checkup from the Compaq Diagnostics diskette. - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 69
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving Display Problems This section lists some common causes and solutions - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 70
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving Display Problems (Continued) Problem display, which supports up to 800 - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 71
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving Display Problems (Continued) Problem Probable Cause Solution(s) - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 72
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving Hard Drive Problems Some common causes and solutions for hard drive - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 73
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving Keyboard/Numeric Keypad Problems Some common causes and solutions for - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 74
icon in the Control Panel for installation instructions. If PC Card or drivers are not compatible with Windows, install drivers and use the PC Card in MS-DOS mode. Contact a Compaq-authorized service provider for a list of PC Cards tested sucessfully in Compaq PC Card platforms. Ensure that the card - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 75
XL378 Solving PC Card Problems (Continued) Problem PC Card modem or fax card does not work (Continued). Modem network PC Card does not work. Memory or storage card does not work. Probable Cause The card conflicts with a serial device. The card is not supported. Network driver is not installed or - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 76
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving Power Problems Also see Solving Battery Pack/Gauge Problems in this - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 77
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving Printer Problems If you experience problems printing, run a printer - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 78
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving TouchPad/Pointing Device Problems The following table lists some - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 79
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Contacting Compaq Support Obtain the following information before contacting - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 80
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, unit. Serial Number Location Report the unit's serial number to Compaq when requesting information or ordering spare parts. The serial number is located underneath the Notebook as shown - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 81
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 82
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Service Considerations Listed below are some of the considerations to consider - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 83
Presario 1700 Series that they cannot be caught or snagged by parts being removed or replaced. Cables Use the parts being removed or replaced. • Handle flex cables with extreme care; they can tear easily. ÄCAUTION: When servicing Cable Connectors and Plastic Parts Plastic parts can be damaged by - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 84
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 ZIF Connectors The 1700LX Series ÄCAUTION: When servicing the Notebook, ensure - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 85
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, Cable The cable position for the speaker assembly is shown below. ÄCAUTION: When servicing the Notebook, ensure that cables are placed in their proper location during the reassembly - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 86
Disconnect AC power and any external devices. 2. Remove the QuikDock (pg 8). 3. Remove the battery pack (pg 9). Important: The battery pack potentially harmful battery components. No field-serviceable parts are located inside the battery pack. Note: The Compaq Presario 1700 Series Portable Computers - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 87
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 88
compartment. To prevent damage, do not allow metal objects to touch the battery contacts. Place only the battery pack for the Compaq Presario 1700 Series Portable Notebook into the battery compartment. Do not force the battery pack into the bay if insertion does not occur easily. ÄCAUTION: Do - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 89
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 90
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 91
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 92
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 System Memory To upgrade or replace the system memory, complete the following - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 93
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 94
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 95
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 96
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 97
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 98
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 99
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Modem/NIC Combo Card Preparing for Modem/NIC Combo Card Removal Prepare the - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 100
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, two-pin connector on the left side of the card. 5. Grasp the upper-right hand corner of the Modem/NIC combo card, then lift it up and pull it out . To replace the card, remove the pin - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 101
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 102
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 103
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 104
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 7. Grasp the panel assembly and lift up to remove it. - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 105
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 106
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 107
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 108
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 109
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, remove the Sub IO board, complete the following steps: 1. Remove two screws from the right hinge support bracket and lift the bracket up to remove it. - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 110
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 111
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, the processor (pg 17). 10. Remove the keyboard cable connection (pg 19). 11. Remove the modem or NIC combo card (pg 20). 12. Remove the Sub IO Board (pg 29). - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 112
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, system board, complete the following steps: 1. Remove one screw by the CMOS Battery . 2. Remove two screws from the left hinge bracket the bracket . and lift up to remove - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 113
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 114
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 115
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 116
illustrations are typical of the spare parts provided with the Compaq Presario 1700XL Series Notebooks. Units Spare Part Items 1 Keyboard 2 Upper CPU Cover w/Palmrest and Touchpad 3 Speakers 4 Li-ion Battery (not shown) To order parts, refer to Part Numbers & Availability later in this chapter - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 117
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Boards Spare Part Items 1 Modem or Modem/NIC Combo 2 Memory 3 Processor 4 IO - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 118
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Display Panel Assembly Spare Part Item 12.1 Display Panel Assembly 13.3 Display - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 119
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Mass Storage Devices Spare Part Items 1 Hard Drive (6.0 - 32.0 GB) 2 Diskette - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 120
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Miscellaneous Hardware Spare Part Items 1 Power Adapter 2 Port Replicator To - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 121
, XL376, XL377, and XL378 Miscellaneous Hardware/Plastics Kit Spare Part Items 1 Right Hinge 2 HDD Guide 3 Left Hinge 4 Modem Cable 5 SODIMM Door 6 Modem Cable w/Ferrite 7 Hinge Covers 8 Battery Cover 9 RJ45 Internal Modem Cable - FPC Guide on Left Side Hinge q Heatspreader w Base e Door I/O Port - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 122
. 198699-001 Optical Drive: DVD Hard Drive: 6.0 GB 198702-001 198706-001 Battery: 3.2 Ahr Li-ion 191169-001 XL261 Models Build-to-Order Items Part No. Processor: Pentium III 500 MHz (256) Pentium III 650 MHz (256) System Memory: 64 MB 96 MB 198696-001 202357-001 198716-001 NA Display: 13 - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 123
3.2 Ahr Li-ion 191169-001 Battery: 3.2 Ahr Li-ion 191169-001 XL265 Model XL266 Models Build-to-Order Items Part No. Build-to-Order Items Part No. Processor: Processor: Pentium III 600 MHz (256) 198697-001 Pentium III 500 MHz (256) 210694-001 System Memory: 64 MB Display: 14.1 in. Optical - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 124
: 3.2 Ahr Li-ion 191169-001 Battery: 3.2 Ahr Li-ion 191169-001 XL360 Model XL361 Models Build-to-Order Items Part No. Build-to-Order Items Part No. Processor: Processor: Pentium III 600 MHz (256) 198697-001 Pentium III 700 MHz (256) 207672-001 System Memory: 64 MB 198716-001 System - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 125
198701-001 198703-001 Hard Drive: 10.0 GB 20.0 GB 207665-001 207666-001 Battery: 3.2 Ahr Li-ion 191169-001 XL365 Model Build-to-Order Items Part No. Processor: Pentium III 700 MHz (256) 207672-001 System Memory: 128 MB 209874-001 Display: 14.1 in. 198700-001 Optical Drive: DVD 198702 - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 126
in. 198699-001 Optical Drive: 24X 198701-001 Hard Drive: 10.0 GB 207665-001 Battery: 3.2 Ahr Li-ion 191169-001 XL367 Model Build-to-Order Items Processor: Celeron 600 MHz (128) Part No. 198695-001 System Memory: 64 MB 198716-001 Display: 14.1 in. 198700-001 Optical Drive: 24X 198701 - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 127
in. 198700-001 Optical Drive: 8X DVD 198702-001 Hard Drive: 10.0 GB 207665-001 Battery: 3.2 Ahr Li-ion 191169-001 XL371 Model Build-to-Order Items Part No. Processor: Pentium III 750 MHz (128) System Memory: 128 MB 207673-001 209874-001 Display: 14.1 in. 198700-001 Optical Drive: 8X - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 128
: 3.2 Ahr Li-ion 191169-001 Battery: 3.2 Ahr Li-ion 191169-001 XL376 Model XL377 Models Build-to-Order Items Part No. Build-to-Order Items Part No. Processor: Processor: Pentium III 750 MHz (256) 207673-001 Pentium III 700 MHz (256) 207672-001 System Memory: 128 MB 198695-001 System - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 129
, XL375, XL376, XL377, and XL378 XL378 Model Build-to-Order Items Processor: Celeron 700 MHz (128) System Memory: 64 MB Display: 13.3 in. Optical Drive: DVD Hard Drive: 10.0 GB Battery: 3.2 Ahr Li-ion Part No. 207671-001 198716-001 198699-001 198702-001 207665-001 191169-001 XLTBD Model Build-to - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 130
Y Z Spare Part Description AC Adapter (60 W 2-Wire) AC Adapter (60 W 3-Wire) AC Power Cord (AU 3-Wire) AC Power Cord (AU 2-Wire) AC Power Cord (CH 3-Wire) AC Power Cord (CH 2-Wire) AC Power Cord (INT'L 3-Wire) AC Power Cord (INT'L 2-Wire) AC Power Cord (IT 3-Wire) AC Power Cord (JP 3-Wire) AC Power - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 131
XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Spare Part Description CD-ROM, 24X DMA CD-RW Drive (8X/24X) CD-ROM, CD-RW Compaq WinME Operating System Guide Compaq.Net Rebate Card Corel Word Perfect Office 2000 CD Kit CPU Cover w/Power Switch Diskette - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 132
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Spare Part 001 374, 361, 362, 367, 368, 365, CTO 207666-001 364, 371, 375, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 133
198705-001 CTO after 10/15/00 Manuals: Beyond Setup Guide, Safety and Comfort Guide, Compaq WinME Operating System Guide Memory (32 MB) 207678-001 CTO after 9/25/00 Memory (64 MB) 198716-001 All after 9/3/00 Memory (128 MB) 209874-001 362, 364, 365, 370, after 9/3/00 371, 374, 375, CTO - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 134
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Spare Part Description Spare P/N Applicable Models Availability Modem 365 - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 135
XL378 Spare Part Description Spare P/N Applicable Models Availability Quick Restore CD 1 QuikDock (Port Replicator) RTC Battery Recovery CD Kit Safety and Comfort Guide Speakers Sub Board System Board w/o Memory System IO Board w/o Memory Warranty WinME Operating System Guide Win2k Driver CD Kit
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Before You
Begin
Product
Description
Specifications
Pin
Assignments
Battery
Operations
Troubleshooting
Removal
Sequence
Parts
Catalog
MSG Index
Welcome to the Maintenance & Service Guide (MSG)
Welcome to the
Maintenance and Service Guide
(MSG) for Compaq Presario 1700XL Series
Portable Notebooks. This online guide is designed to serve the needs of technicians whose
job is to repair Compaq products.
For copyright and trademark information, refer to the
Notice
section of this MSG. To locate
your unitĀ°s serial number, to see symbol conventions, or to view technicianĀ°s notes, see the
Preface
. This MSG is updated online as needed.
For comments or questions about the contents of this MSG,
contact
Compaq
.
To report a technical problem, contact your Regional Support Center or IM Help Center.
For help on navigating in this guide, refer to
Using this Guide
.